Spirit Airlines

I have absolutely no intentions of flying with Spirit Airlines in the future. Yes the price was much better than other airlines however the overall trip was not worth it. I should have changed my mind after I saw their website. It looked like something my 2nd grader did for a class project. The site did not include a phone number either. I had to get the number through CheapoAir which is the site through which I booked the trip. The seats did not recline (not even an inch). Those 'big seats' they mention are only a little larger than the average seat. The food selection was very limited and costly ($3 for water). $50 for checked or carry-on (yes you have to pay for a carry-on). This is $50 both ways. I will admit the crew were very funny and nice. But not funny enough to get me to fly with them again. By the way my trip was from Philadelphia to Dallas.

I flew Spirit for the first time this past weekend and to say the trip was a disaster is an understatement. Naturally most customers choose Spirit because it "appears" to be more economical. However if you do a true cost comparison with other airlines there is no real savings. I paid $47 to check a bag was told that it just barely made the weight allowance - 40lbs most airlines it is 50 lbs. I was shocked when I noticed the signs at the gate which charged $100 for a carry-on this was simply incredulous! Once on board did not realize the seats do not recline very uncomfortable for a flight across the country. You have to purchase standard items water and soda? You have to pay to select your seat and pay to have your boarding pass printed. My luggage was lost and at this current time they still don't know where it is located - 24 hours later. I checked it at the ticket counter after paying $42 please note that it was 5 bucks less because I added the bag online for my return. The representative that filed the loss luggage claim even commented that Spirit always has problems. Do not fly Spirit.

By far the worst flight experience I ever had. The service was terrible. The seats are great if you are no bigger than 3 by 2 feet. It was so uncomfortable I am 5"6 and I barely had any leg room I could barely fit a purse between my legs. Good airlines at least give complimentary drinks we had to pay 3 dollars for a mini water bottle! There were no magazines and my row did not get sick bags. The worst however is that Spirit only allows you to bring one carry on and any extra will be an extra charge of 100 dollars on the spot! The ticket price was only a bit cheaper than others but the quality was a huge difference everything looked like it was much cheaper!

Absolutely terrible airline like riding a ragged city bus in the sky. Uncomfortable seats no leg room and rattled more than any other plane I've experienced. Extra fees everywhere. We booked a month in advance and were told they could not check us in because cut off had passed by 2 minutes after they had us standing in line for over 20 minutes. We had to wait 6 six hours for another flight. Ft. Lauderdale Airport is some what responsible as well their facility is a disaster. Spend a little extra and go with an airline that doesn't have hidden fees and pathetic customer service at every turn. They will never get another penny from our family.

We have flown Spirit out of Detroit to Florida (several cities) in the past and have had good experiences. I totally understand why they charge for carry-ons because too many people bring oversized bags and hog the overhead bins. Spirit doesn't charge for Personal bags (smaller than a carry-on) and you can get more than enough in a personal bag. The night before our flight we picked our seats online and check 1 large bag for 3 of us. The people who show up at the airport unprepared should only be angry at themselves. We have priced other airlines and even with seat selection and luggage fees Spirit still comes out on top. The check-in staff and boarding staff have all been friendly and helpful too.

Unless the traveler is truly desperate for the very lowest fare and can fit into a very small seat and carry only one "personal item" the bag and seat fees add up so fast that we ended up paying about the same as for larger and more efficiently run airlines. The airline staff on the ground and in the air appeared overburdened and exhausted. I will say the flight crew did seem alert and chipper. Even if I could have avoided the additional fees it would not have been worth the poor service cumbersome website awkward information interface and ineffective communications. The final indignation was that several hours after having moved our departure to a different gate on the concourse someone had neglected to notify the push-away cart of the change. This dropped ball resulted in a completely avoidable further twenty minute delay while we sat on the aircraft waiting for it to get to the new gate to push our aircraft away from the gate. We had already determined that we would not fly this airline again but this experience really was the last straw. It's too bad - Southwest has figured out how to keep fares a little more reasonable and they do it with flair.

I have flown Spirit for many years always taking my handbag and a small backpack on board. This was never a problem. On a recent trip I was told that my handbag was a separate item and that there would be a charge of $50 to take my backpack (or handbag!) on the plane. Enough with the nickel and diming! I will never fly this airline again.

We were delayed 2 hours because of "mandatory crew rest" from Portland to Las Vegas. Endless amounts of hidden fees around $200 just on luggage. Delayed on our way back from Las Vegas to Portland. We sat on the plane for a good 45 minutes before it actually took off. Awful customer service. No complimentary drinks not even water. Would not recommend Spirit to anyone.

Like everyone else we read the horrible reviews and were anxious but money is money and the safety record seemed fine. We also read the small print and did all we could to minimize additional expenses - pre-paid for baggage printed boarding passes didn't pay for seat selection. We flew R/T DFW to LAX. Everything about the experience was FAR above our very low expectations. Flight to LAX on-time with no additional fees. Flight back was 19 minutes delayed but everything else was spot-on. We also saved hundreds of dollars.

I have flown on Spirit 4 times now. Mostly from San Diego to Portland because that is where my family lives. I am lucky that this route is one of the cheapest routes Spirit has. I have had no complaints or issues with Spirit. Excellent Customer service and friendly staff. On 1 trip I took my step mom and we required a wheelchair. The gate person gave us a free upgrade to a bigger seat for my mom. I think the biggest complaint is listening to complaining customers who did not read the website details. I guess that is why they build a new website in simple cartoon looking format.