Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5119 reviews
2/10
3 star Skytrax Rating
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4/10

Spirit Airlines customer review

(United States)

We flew from Detroit to Myrtle Beach the flight there was fine however the flight home the seats had crumbs and the tray tables had smeared food and were just plain awful. I brought the condition of our seats to the flight attendants attention and she said "if we can we will try to move you" needless to say she never come back to check on us or give us something to clean up with luckily I had wipes to clean the seats and the tray tables - I was thankful it was only a two hour flight. A very long two hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Spirit Airlines customer review

(United States)

I am pretty mixed about Spirit Airlines. They don't support Military or Elderly discounts so me being Military going home on leave I had to spent a lot of money for four bags. That was horrible and then they "nickel and dime" you for everything and anything extra. The seats weren't all that pleasant when it came to comfort but they were more spacious than other airlines surprisingly. I did get to my destination on time and I got all my luggage. Overall I would not recommend this airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

Detroit to Lima with my husband and 3 year old baby good service employees were nice. When I returned I did have 2 changes in my itinerary but was a nice experience. I will use this airline again. No food and beverages but we took food in our carry-on bag. No Inflight Entertainment but I took my baby's DVD player for keep him busy. We did exactly what they requested and we didn't have to pay any extra money.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

How is this airline in business? Low airfare attracts people who travel with children and there were lots of them on my flight. New Orleans to Ft. Lauderdale 5 hours late. Concessions at the airport had been closed on our concourse for 4 hours by the time the airplane arrived. The staff would not even give the kids a drink of water unless mom or dad shelled out $3 bucks. There is a difference between being a discount no frills airline and a cheap one. Spirit is just cheap. So if you like flying with people that have five kids they do not control if you like missing connecting flights or arriving very late by all means fly Spirit. You will not see me there. And by the way no matter what the staff will always tell you the delay is "weather" related.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

LAX to San Jose Costa Rica with a layover in Ft. Lauderdale. The worst experience on all fronts. Checked-in at the counter as I wasn't sure if my bag was one that I would have to pay for. He told me that as long as I put my purse in my carry-on and only had one item I would be fine. I showed him my bag and he confirmed that I would not be charged for it. However when boarding in Ft. Lauderdale I was stopped by one of their employees who asked me if I paid for my bag. I told her no she asked me if I had used the overhead compartment on my way there and I said yes. She informed me that if I planned to use an overhead bin then I would need to pay them $100 immediately or I would not be able to bring my bag on my flight. I ended up paying the $100 in order to board my flight and I was made to feel like the whole thing was my fault - it was terrible. On the way back home my friend and I decided to go online the night before as we were told that if we pay online we only have to pay $30. When we went to pay their website told us that we were not eligible to make payments at that time. So we still ended up having to pay $50 at the airport check in. Even if that baggage fiasco hadn't happen this flight still would have been awful. The seats are the airline equivalent of plastic picnic chairs and you have to pay for water (even if your flight is 5hrs long). Coming home from San Jose after going through security my friend decided to fill her plastic water bottle so that she could have a little for the flight. Before boarding they announced that they were going to re-search our bags and that we would have to dump out all liquids that we were carrying my friend didn't think that they would actually prevent her from bringing airport water on to the flight but when they checked her bag they told her she either had to dump it or chug it. She chugged it. It is clear that every thing Spirit does is an extra attempt to take more money from you. I understand that they offer affordable flights but it is not worth all of the extra out-of-pocket cash and stress that they cause. I will never fly with them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is by far the worst airline I have ever had the displeasure of flying. When I flew to Boston less than a month earlier with Delta the experience was great unfortunately this time Spirit airlines has made not want to travel for a long time to come. When I flew with Delta the flight left and arrived at the same airports yet it was 100$ less with Delta. Also a carry on drinks and snacks were all complimentary with Delta. With Spirit a carry on (not check in that's more) costs 50$ each way if you pay online and $100 each way if you pay at the gate a small water bottle costs 3$ and poor quality snacks even more. The worst part was when I checked the flight status before heading to the airport the flight said on time. When I got here I found out that it would be almost 6 hours late. Even now over an hour and a half after the scheduled departure time the Spirit airlines website is still showing that the flight is on time. When Delta left late they apologized and offered complimentary drinks and snacks while we waited Spirit airline hardly has an attendant at the counter and when he is here he's on the phone making personal calls.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Spirit has no standard operating procedures. I traveled from Houston to Orlando from Sept. 6th to Sept. 10th. I had the típica carry on suitcase that fits on the overhead compartment. Leaving Houston I was able to get on the plane free of charge. When I got to the gate at the Orlando Airport I was notified that I had to pay for the bag. I expressed to the gate supervisor that I was not charge at Houston airport and questioned him as of why I had to pay. He expressed that it was not their fault that Houston was not doing their job properly. He had no empathy towards me and or the couple that had the same situation beside me.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Hands down the worst airline I have every flown on - small seats and horrible customer service. Marketing and charges are deceptive and intended to confuse. Never fly with Spirit.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I traveled from Ft Lauderdale to Detroit and the flight was fine uncomfortable airplane but for the price what can you do. On the way back to Fort Lauderdale the flight was delayed for 3 hours? I will never flight with Spirit again even with free tickets!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Ft. Lauderdale Sep 4 flight 657 to New Orleans and departed Flight 680 Sep 5 from New Orleans to Ft.Lauderdale. This airline is the worst. I have flown many airlines and have never had such a bad flying experience. The staff were very rude and all the unexpected fees doubled my price. It is no savings with a small carry on at $50 dollars and if I want to sit by my child had to pay $18 dollars for seats together. So my payment went up $136 each way.. not so great the plane smelled fowl and seats are cramped and very uncomfortable. Make sure you book a massage the next day you will need it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no