Spirit Airlines

Cheap airline but not so cheap when you get to airport $30 for checked luggage but only 40lbs the usual is 50 lbs so then they hit you with an additional $25 and then a carryon is another $25 - then seats are so close together that sardines have it better. We usually fly United but got a really good deal on seats so decided to try. Never again in the long run any other airline would have been cheaper and certainly more service. Thank goodness the flight was only 2 hrs.

My husband made a reservation from Chicago to Las Vegas. We were supposed to depart at 5.09pm but their representatives at the gate told us that the flight was delayed to 8.38 pm. Than at 8.00 pm we understood that the flight was delayed again to 10.10pm and the "empty airplane" which was specifically for us (feeling very special) just left Myrtle Beach. Every time I fly with Spirit Airlines there is some problem. This is the last time that I'm flying with them. Spirit Airlines doesn't care for their customers at all. Delays all the time. You pay for your carry on bag more than the regular bag (of course you don't have one free bag at all). If it's going like this soon we'll be forced to pay for our personal items as well. I will not fly with them again.

While sitting waiting for my departing flight I read some terrible reviews. This was a family medical emergency flight to Orlando. Booked less than 24 hrs prior. All the other airlines wanted $700 plus. Spirit came in at a reasonable $391 out of a tiny airport in PA - free parking - yes that small. The flight crew were fantastic I think they got their training from Southwest! The low numbers for food beverage and inflight entertainment are due to the fact there was no option for NA. Trip home was a little exciting landing was aborted due to last minute change in weather. Our competent flight crew were on top of it. I will certainly be a return customer.

To be fair Spirit warns you that it is a bare bones on the cheap airline. it is the Greyhound of the sky and proud of it. My flight was delayed 7 hours due to the crew not showing up to the fly the plane. The worst part about it though was the fact that I arrived at the airport 10 hours early to try and get an earlier flight. when I checked in they informed me of the delay. They knew of the problem 10 hours out and did nothing. I gave up the fight because this was an experiment to see if it would be worth using them again. Obviously you really get what you pay for. However about 40 passengers where loud enough to get someone manager? to try to calm the situation. She then spent 30 minutes flipping back and forth between excuses what she could do to help and what not. in the end she informed everyone that they could cancel their flight for a 150 dollar fee or get comfortable. It is unfortunate there is not recourse the passenger have in a situation like this. Again the airline knew 10 hours in advance of the problem and just did nothing. Just a live and learn situation. did get a 7 dollar meal voucher. Got me a large water for $7.50.

Dallas to NYC-no problem. Return flight on 9/22 is a different story. We were boarding the plane with the exact same luggage we had on the original flight. One of the gate attendants insisted that my wife's bag was over sized and we would have to pay $50 to take it on board. I read all of the requirements when we got our boarding passes that morning and it said clearly that each person was allowed 1 carry on bag and 1 personal item like a purse etc. When I placed the bag in question into the container that is used to measure allowable size it fit perfectly. Another passenger walked by and said the same thing had happened to her on this flight as well. After the attendant noticed that the bag was ok she said that if my wife's purse and a small camera bag that I was carrying would not fit into a carry on bag we would have to pay $50. I told her that her company's written policy stated that we could board with what we had and that we had traveled on previous occasions with no problem her only response was that no one else was doing their job right but her. We were backed into a corner the plane was boarding and there is only 1 flight per day from NYC to Dallas so I had no choice but to pay. When I told another attendant there that we would never fly Spirit again she said that she didn't care. This attitude is unacceptable. Having been in the customer service field for over 20 years I could not believe this attitude is condoned by the airline but after reading other reviews here I see that it is an accepted behavior. I will pay double before I fly on Spirit Airlines again.

After paying the bag fees Spirit was no longer the cheapest option from Minneapolis to Vegas. In my opinion I felt like I had been tricked by Spirit. This was my third trip to Vegas in eight months and it will be the last with Spirit if they continue to have a bag fee.

Ft Lauderdale-BWI. Flight delayed 2 hours cabin was dirty including bathroom - the sink was clogged and floor had water all over it. When I let flight attendant know she just laughed and waved it off. The captain advised us that drinks would be served and that normally credit card is usually the way that you can purchase but the machine was down so cash would be accepted. I did not have cash since I spent it on a drink that I thought I could bring onboard due to a medical condition however the gate lady said I had to throw it out. I asked for a glass of water and explained my medical condition I never received my water. After I purchased the ticket thinking I had a great buy since I'm disabled and live on tight budget then got the shock of the baggage charge. I will go back to flying another airline.

My $200 flight became $345 after all their additional fees per ticket. I didn't know I had to play for carry-on bags that they hit you at check in for. $50 a bag for each member of my family. We booked at different times and one of the confirmation numbers never arrived so I was not able to check in online the night before so I was charged more. When I called customer service and followed their menu and hit the number for what I needed the menu started over. It took 15 minutes to find a number where I could speak to someone. What kind of airline does not tell you that you have a seat you can't choose a seat pay for carry-on (checked bags were less) require you to check in online so you can pay less for your bag (but I can't print boarding pass while on trip with no printer) etc. I just wasted 45 minutes and now spent more money than I would have if I booked on any normal airline. I will never fly on Spirit again regardless of the cost because of the headache it gives me.

NK660 Sept 6th Kansas City to Chicago NK659 Sept. 10th. Chicago to Kansas City. I just completed my first round trip on Spirit Airlines and after reading the bad reviews I have to write about what a totally good experience I had. The counter staff were extremely helpful and courteous to help me understand the nuances that Spirit clearly states on their website. The pilots were professional the two A320's I flew on appeared to be in good condition and from my perspective were even comfortable. The flight cabin crews were welcoming and attentive to safety issues. I felt Spirit was good value.

In the past month I have flown with Spirit Airlines four times and not by choice. I am a freelance designer and my travel was arranged by the company I was working for. However I will never choose to travel with Spirit and strongly advise people to look elsewhere for a discounted fare. I understand the idea behind cutting amenities for a cheap ticket but that does not mean the aircraft has to be completely filthy. Every one of my eight flights were delayed and twice I was stranded overnight and left to my own devices to find lodging for the night. I have never experienced more deplorable customer service. Every single employee behind the Spirit counter looked and acted as though they would rather be shoving bamboo under their fingernails than helping anyone arrange flights or seating. It was so ludicrous at one point I honestly thought I was on a hidden camera show. This was not just one airport it was at every airport I have been to.