Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Dallas to NYC-no problem. Return flight on 9/22 is a different story. We were boarding the plane with the exact same luggage we had on the original flight. One of the gate attendants insisted that my wife's bag was over sized and we would have to pay $50 to take it on board. I read all of the requirements when we got our boarding passes that morning and it said clearly that each person was allowed 1 carry on bag and 1 personal item like a purse etc. When I placed the bag in question into the container that is used to measure allowable size it fit perfectly. Another passenger walked by and said the same thing had happened to her on this flight as well. After the attendant noticed that the bag was ok she said that if my wife's purse and a small camera bag that I was carrying would not fit into a carry on bag we would have to pay $50. I told her that her company's written policy stated that we could board with what we had and that we had traveled on previous occasions with no problem her only response was that no one else was doing their job right but her. We were backed into a corner the plane was boarding and there is only 1 flight per day from NYC to Dallas so I had no choice but to pay. When I told another attendant there that we would never fly Spirit again she said that she didn't care. This attitude is unacceptable. Having been in the customer service field for over 20 years I could not believe this attitude is condoned by the airline but after reading other reviews here I see that it is an accepted behavior. I will pay double before I fly on Spirit Airlines again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

After paying the bag fees Spirit was no longer the cheapest option from Minneapolis to Vegas. In my opinion I felt like I had been tricked by Spirit. This was my third trip to Vegas in eight months and it will be the last with Spirit if they continue to have a bag fee.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Ft Lauderdale-BWI. Flight delayed 2 hours cabin was dirty including bathroom - the sink was clogged and floor had water all over it. When I let flight attendant know she just laughed and waved it off. The captain advised us that drinks would be served and that normally credit card is usually the way that you can purchase but the machine was down so cash would be accepted. I did not have cash since I spent it on a drink that I thought I could bring onboard due to a medical condition however the gate lady said I had to throw it out. I asked for a glass of water and explained my medical condition I never received my water. After I purchased the ticket thinking I had a great buy since I'm disabled and live on tight budget then got the shock of the baggage charge. I will go back to flying another airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

My $200 flight became $345 after all their additional fees per ticket. I didn't know I had to play for carry-on bags that they hit you at check in for. $50 a bag for each member of my family. We booked at different times and one of the confirmation numbers never arrived so I was not able to check in online the night before so I was charged more. When I called customer service and followed their menu and hit the number for what I needed the menu started over. It took 15 minutes to find a number where I could speak to someone. What kind of airline does not tell you that you have a seat you can't choose a seat pay for carry-on (checked bags were less) require you to check in online so you can pay less for your bag (but I can't print boarding pass while on trip with no printer) etc. I just wasted 45 minutes and now spent more money than I would have if I booked on any normal airline. I will never fly on Spirit again regardless of the cost because of the headache it gives me.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

NK660 Sept 6th Kansas City to Chicago NK659 Sept. 10th. Chicago to Kansas City. I just completed my first round trip on Spirit Airlines and after reading the bad reviews I have to write about what a totally good experience I had. The counter staff were extremely helpful and courteous to help me understand the nuances that Spirit clearly states on their website. The pilots were professional the two A320's I flew on appeared to be in good condition and from my perspective were even comfortable. The flight cabin crews were welcoming and attentive to safety issues. I felt Spirit was good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

In the past month I have flown with Spirit Airlines four times and not by choice. I am a freelance designer and my travel was arranged by the company I was working for. However I will never choose to travel with Spirit and strongly advise people to look elsewhere for a discounted fare. I understand the idea behind cutting amenities for a cheap ticket but that does not mean the aircraft has to be completely filthy. Every one of my eight flights were delayed and twice I was stranded overnight and left to my own devices to find lodging for the night. I have never experienced more deplorable customer service. Every single employee behind the Spirit counter looked and acted as though they would rather be shoving bamboo under their fingernails than helping anyone arrange flights or seating. It was so ludicrous at one point I honestly thought I was on a hidden camera show. This was not just one airport it was at every airport I have been to.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United Kingdom)

Las Vegas to Ft Lauderdale NK954. Fr Lauderdale to Orlando NK138 on the red eye on 04/09/2014. There is absolutely nothing wrong with this airline at all! If you follow protocol and actually read the add on prices etc. you will get what you pay for. Budget airline that acts as a flying bus if you want anything more than this you should pay for a more expensive airline. It gets you to exactly where you need to go. Staff couldn't have been anymore helpful and explained fully to us about the interconnecting flight as I was weary. If you can't handle their operation then use a different airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Poor Customer Service Poor Problem Solving and Promises Unfulfilled. Spirit Airlines is the worst airline I've flown on. I needed to make last minute arrangements for my mother and I to fly to Los Angeles from O'Hare in June. Spirit Airlines provided transportation to our destination but it was certainly cut-rate all the way. They charged $50 extra for any bag carried in addition to our purse. They also charged for water and peanuts. The seats were tightly squeezed together as I expected but I didn't expect them not to recline. The return flight stopped in Dallas. In Dallas we were told about weather problems in Chicago. They kept us on the Dallas tarmac for 3 hours. After 3 hours our flight was cancelled and we waited in line for hours to reschedule. We were told there were no more Spirit flights available for the next 3 days they were all sold out. The attendants at the Spirit counter promised a full refund for our return flight which Spirit later would not honor. They did not fully refund the cost of the flight home nor the baggage fees they charged us. Not only were we left on our own to find a seat on another airline at a much higher fare they would not help with any basic needs for a frail women in her 80s like water. Spirit’s offer to assist us find a hotel ended up with them overbooking us in a budget hotel already sold out of rooms. No one (including other passengers) was aware the hotel was sold out until after they arrived at the hotel. No additional help was offered to find a different hotel. No reimbursement was provided for the hotel or food. This was my first and last time flying on this airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

I traveled round trip from Philadelphia to Myrtle Beach a trip my son makes at least twice a year on Spirit. We would both highly recommend Spirit Airlines. Their fees were clearly outlined on their website when I was making the reservation and also in the multiple emails I received ahead of time. The service on the plane was excellent and both of my flights were on time if not early. My son's flights have consistently been on time as well. They're definitely bare bones as they advertise but nothing was hidden and their value can't be beat.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Spirit Airlines customer review

(United States)

We flew from Detroit to Myrtle Beach the flight there was fine however the flight home the seats had crumbs and the tray tables had smeared food and were just plain awful. I brought the condition of our seats to the flight attendants attention and she said "if we can we will try to move you" needless to say she never come back to check on us or give us something to clean up with luckily I had wipes to clean the seats and the tray tables - I was thankful it was only a two hour flight. A very long two hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no