Spirit Airlines

Flew from Ft Lauderdale Airport to Chicago O Hare. It was a morning flight so experience a mile long wait at the TSA counter in Ft Lauderdale airline cannot be blamed for this. Booked this flight because it was cheap and since we were doing a lot of around the country flights Spirit really saved us some money. I was really satisfied with the flight slept through most of it the flight was cramped with no inflight entertainment but that did not bother me much. I know most people complain about the extra charges but if you plan your trip right at the start with spirit it is actually quite a good experience. We flew back to Las Vegas using Spirit and I found that experience to be good also no delays in either flights. Overall will fly Spirit again.

3/16/14 Flight 971 FLL-DFW. worst domestic carrier - apparently a well known fact. Nickle and dime you to death or at least extreme aggravation. Ended up paying nearly as much as I would have on another airline for much worse service. Never fly this airline! Was in one of the big seats up front so seat ok. Pity the suckers in back.

We flew Spirit over the first week of March 2014 having picked it as an affordable way to get down to Miami from Montreal for a cruise. Our flights (both departing and returning) were delayed by at least an hour. The seats did not recline. I understand that this is a no frills airline but seriously? If you offer red-eye flights or flights at all at least giving your clients a comfortable place to sit/sleep should come free with the purchase of a plane ticket. Staff were very rude. Somehow each of our bags gained between 4 and 5 pounds between us weighing them at the door of the airport with our own scale at the scale sitting at the entrance to the quick bag check in line and the actual quick bag check in counter. Our carefully distributed bags ended up costing us an extra 25$. Needless to say we'll never be flying Spirit ever again.

My fiancé booked a surprise package deal for our honeymoon that included airfares on Spirit. There are some clear cut pros and cons with this airline. The good: Cheap fares new planes and assigned seating. The actual airfare you'll pay is cheap however there are other fees to be found. More on that in the bad. The planes appeared to be modern and new. We enjoyed plenty of leg room and a clean bathroom. Having assigned seating takes a little pressure off boarding as well. The bad: At the best unhelpful at the worst rude employees and staff. Excessive baggage fares. When my husband and I checked in 1 hr 10 mins early we were told we were late and had late arrival written all over our boarding passes and luggage. Spirit boards 1 hour before scheduled departure. The baggage fees will take you by surprise if you don't do your research. I also take issue with our FAs insulting attitude in our return flight from Cancun. Yes it's spring break and we're coming from Cancun but announcing on the loud speaker "It sure is quiet in here. Nobody's talking but the babies because they're hungover." Would I fly Spirit again? Probably but only after a careful cost comparison against other airlines.

Worst airline I've experienced. Flying Vegas to Houston we had a 12 hour delay due to a "cracked windshield". Instead of having another plane available they had to fly in a new windshield from another city and put it on. They waited until boarding time to break the news. They also changed our departure gate several times. They charge for both carry-on and checked bags. They charge you to check-in. Terrible customer service. No complimentary snacks or refreshments provided. Overall a terrible experience. Never again.

We chose Spirit because it was the "cheapest". They charge you for baggage and believe it or not a carry-on is actually more expensive ($45/bag) than checked luggage. $45 is actually the discounted rate because I pre-paid. In order to ensure my family sat together we needed to pay for each seat - for each leg of the flight. I had to pay for 12 seats for one round-trip flight for a family of 3 at a cost of nearly $200. In addition most airlines do not charge for a child younger than two years that sits on her mother's lap. Surprise! Spirit charges. Onboard forget about a complimentary glass of water everything must be purchased. We never had one flight depart as scheduled. Out of the 4 individual flights in this trip two were cancelled after multiple delays and the ones that weren't cancelled were significantly delayed. As a result of the cancelled flights the seats I purchased for my family were not the ones provided to us. On one of these return flights I had intentionally placed one member of the family 10 rows behind the rest of us so that he could sleep without being disturbed by our baby that was with us. As a result of the cancelled flight we were placed all together on a much later flight. Needless to say there was no sleeping with a very exhausted baby at that point. When our flight finally arrived the Spirit desk was closed so I called them the following business day to request a refund for the seats that were purchased but not provided. I was told that there would be no refunds because we were provided seats and we accepted them.

Atlantic City NJ to Tampa Florida 3/6/2014 and Tampa Florida to Atlantic City NJ 3/13/2014. Spirit should change their name to "Cattle Call Airline" with "I don't really care about you" employees. By far the worst travel experience of my life. Tickets are not cheap (like they say they are) after adding all the extras. Terminal staff are arrogant and inflexible in-flight staff have a bad attitude and treat passengers as "sardines". Passengers are packed into in-movable seats that even a normal size person would be uncomfortable in. Come- on Spirit.

First time flying this airline and never again. We could not believe what happened on our return flight back from Chicago to DFW. Flight delayed 3 hours. We kept track of delayed postings and arrived 1.5 hours before the flight departure time. However we did not check in online beforehand and upon arrival to the airport we were denied boarding because the agent said we needed to check in 45 minutes before original scheduled departure time not the delayed time. The agent would not give us a boarding pass and told us the first available flight was in 6 days. That was completely unacceptable for us. We ended up having to purchase a flight from another airline to return home. Obviously they filled our seats with other passengers to cover up their deficiencies and/or sold us out to someone else who paid more for our seats. We will never fly with Spirit again.

If you joined Spirit Airlines membership and paid the $59.95 fee and expected to not pay that again you are in for a big surprise on the year anniversary just like I was. They charged my credit card a second time without authorization. Also the one time I booked a flight the plane never arrived in San Diego. Customer service told me to get to the airport because they were certain the plane was on time. I did go in a panic found 1 person from Spirit at their counter found out the flight was not coming and I immediately demanded a refund which I received on the spot. Luckily I was able to book an early morning flight with Southwest to get to Portland. Never again!

Bought 3 round-trip tickets. Flights were delayed up to 3.5 hours one way and 2 the other way. Switched the gates on us 6 times. Staff unfriendly and rude. Inflight crew rude and obnoxious to passengers. No apology given and got bounced around to different departments. Each department accepted no responsibility. My time is more valuable then $25 when I had to wait multiple hours deal with miscommunication and nasty staff. Finally they tried to give me a $25 voucher for my complaint. Worst service I have ever experienced.