Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5119 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Will not fly Spirit again. Not worth it. We (4 of us) just flew Spirit Jan 1st 2015 to Florida and back on the 10th. Cheap? Nothing about Spirit Airlines is cheap. It might look cheap compared to other flights but if you add in your luggage costs your not cheap. If you don't look into it and read the fine print you will be charged for everything including your carry on! We knew we had to pay for luggage but when told we can pay for luggage at check in we were unaware of the increase amount per luggage you would be charged. Also you would have to pay extra to reserve a seat isn't that what your tickets are for? Nope you get what's left over unless you pay extra. Carry on in unable to fit under seat you pay and that's more than your actual luggage cost! Seats tight fitting no reclining seats which is fine as with hardly any room to begin with if someone reclined you'd be pinned! Lets not forget no more peanuts or pretzels and a water or soft drink if you want it bring it on with you or pay their prices! We would have probably saved money had we went with another airline when its all said and done.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Spirit Airlines is actually not the cheapest airlines. At the point of ticket purchase you may think that you have saved $20 but think again. You will charged $50 for your carry-on item each way so that's $100 extra dollars spent. Their customer service is horrible even in person at the airport. Lastly don't even think to reschedule your flight because that will cost you over $120+. Not to mention the fact that their aircraft's seating is comparable to lawn chairs with leg room comfortable for anyone under the height of 5'6".
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(Canada)

I have used Spirit Airlines often over the last 3 years and am very happy with the company. I go from Plattsburgh to Fort Lauderdale as often as I can and am really happy that I can book trips for as cheap as Spirit puts them on for. I have booked trips this winter in September October November December January and February and all of the return flights have cost me $46.10 each. The plane is an airbus 300 and you feel like you are on a bus. There are no extrast he seats are tight and do not recline but the flight is direct and I manage to bring my own extras as snacks and water and save on the cost of the flight. Instead of having a more comfortable seat with a free drink and a stop over along the wayI get there faster and put the 250 dollars I save on each trip towards lots more fun when I get there. They provide exactly what I want so I hope they do not change.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Spirit Airlines customer review

(United States)

My family flew from Detroit to Miami and the flight was great. We had some connecting flights and all were on time with no delays. Staff were friendly and helpful. Read the fine print on the website and there will be no surprises. We were allowed to carry on one piece (personal luggage) that will fit under the seat. We used a backpack and a large handbag and had no problems. We printed our boarding pass at home and then at our hotel on the way back (free). Everything worked out fine and I would definitely fly Spirit again. I flew Delta last spring and it was a nightmare. Read the fine print and get to the airport early.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

We will never fly spirit airlines because of the way we were treated. They bumped us from our flight saying we were late to the gate and then plane was running late and they still wouldn't let us on. On the bumped plane they were an hour and a half late leaving but that's ok. On the return flight we were running an hour late due to a flight attendant running late. This was a horrible experience. Never again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Going to my destination was not the problem we boarded on time and made it safe to our destination its coming home that was the issue. I arrived at the airport at 6am. on January 3 2015 which was a Saturday and was rudely informed by one of the Spirit attendants that my flight was going to be delayed until 10.30 that night. My flight was suppose to leave at 2.37 that afternoon but I was stuck at the airport for 17 hours. I had asked if I could possibly transfer to another flight. Well she was no help. I was told that this delay was due to a broken down airplane - that was just one of the excuses they gave me. The only thing I was given was 2 meal vouchers of 7 dollars each. After sitting there for 17 hours we finally boarded the plane only to be stuck behind a group of screaming children. The plane landed at 2.30 in the morning on January 4 2015 a Sunday. Overall I will never recommend going on any Spirit flight ever again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

You do not get what you paid for - you get less. Our flight from Ft Lauderdale to LaGuardia was cancelled (with no advance notice) and they could not get us on a direct flight until four days later. They could get us on a non-direct flight (flying Lauderdale to Tampa to Detroit to NYC) but with an overnight (no hotel compensation) - the only compensation they offered for the four day wait was a 30% discount voucher for a hotel - we went over to Jet Blue and were treated well. My husband's brother was to fly on Spirit the day after us on the same route - we called him to let him know of our trouble he in turn called Spirit to confirm that the next day flight was still scheduled and they assured him it was. Needless to say the day after our problem with the airline my brother-in-law showed up for his flight which was also cancelled with no advance warning. Finally - the credit they give you is only partial! Needless to say none of us will fly this airline again. P.S. Regarding the rating of Spirit - I would choose 0 if it were an option.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

The only good thing I have to say about this airline is that the seats were comfortable. Right from the start I realized my mistake 90 dollars to check an under 25 pound bag round trip. Are you kidding me? Then failing and refusing to give me a receipt for the transaction. Everyone of clerks and flight attendants were rude and seemed to have a personal vendetta against their passengers. And the horrible experience of that flight was only topped by my return flight where I was promptly informed that I had not paid to check my bag already. And that's when my life degraded into a 4 year old argument with a flight clerk the back and forth of "No you didnt" "Yes I did!" Drawing every onlooker in the near vicinity. I had to demand a manager I almost missed my flight. Then another 2 hour flight on the only airline that wants to charge you for juice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

The seats were small and uncomfortable. The low ticket price lures you in but after you pay the outrageous baggage fees (including carry on baggage fees) you could've just spent a little bit more to fly on a better airline. You are not even given a complimentary drink (including water).
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This airline is unpredictable and unreliable having worked in the hospitality service I am astonished with the lack of communication and lack of helpfulness the staff provided. Once arriving from an international flight that departed late because of Spirit the staff knew we were in the airport and did nothing to assist with getting on the flight even though it was clear that the flight left late and arrived late due to Spirit. The staff said quote "Run" when I asked for help in attempting to make my flight. Needless to say I will be arriving at my final destination with a bus 40 minute bus ride and another layover and no financial compensation for this disaster. The flight itself was uncomfortable had no provided entertainment no snack or beverage and if a consumer wanted to purchase food or beverage it was told that cash was not acceptable and only could take credit cards. The pilot announced decent early with another 25 minutes in the air exciting all passengers that needed to arrive on time to catch another flight. Spirit is not a comfortable or acceptable was to travel if you need to get where your going.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no