Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3845 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Spirit is the worst airline I have flown. I wouldn't recommend this airline to my worst enemy. The fare was low but with all the extra costs along the way (which is pretty much everything) we would have been better off buying a more expensive ticket on a better airline. There are no complimentary drinks or snacks and the seats do not recline. The flight was delayed an hour and our baggage took way too long to come out causing us to miss our bus home. Will never fly Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

My family of 4 traveled for the third time with Sprit from Dallas to Los Angeles. For the third time we had a great experience. Staff have always been very cordial and helpful. On our latest trip we had a storm while we were gone that required us to come home a day early. After thinking we might need to pay hundreds of dollars to change our flight they ultimately allowed us to move our flight up a day for a minimal change fee. In addition to Spirit going the extra mile to help us out the whole experience was great. The plane seats and interior appeared new and clean the seats don't recline which while maybe being less uncomfortable for you you also don't have the person in front of you invading your space. With Spirit if you understand that they are a pay for each service airline and read the fee lists you can fly for a lot cheaper than other airlines without being blindsided by a surprise fee. We flew for nearly half the price of the next airline. If only they flew out of OKC.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Thought I got a good deal on tickets until I paid for luggage! One average size suitcase and one carryon cost nearly the same as the ticket. Total deception and run around on pricing. I will never fly with them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Round trip on Spirit with one-way duration of 3 hours. The reason I chose Spirit Airline was price. On the outbound trip I had to pay $45 because my suitcase was 0.5 inch wider than their measurement. This suitcase has been used all the time for carry-on baggage with many different airlines never with any problems. Once on board the flight attendants one male and one female never smiled. Neither did they provide a single complimentary drink not even tap water for 3+ hours. They simply force you to buy their merchandise. Before the end of the trip the do-not-know-how-to-smile male attendant made three announcements to urge travelers to sign up Spirit credit card and how many benefits you would get with those cards all within half an hour. On my return trip things get worse. Though I gave away my half-an-inch-larger suitcase to avoid the $45 fee and my stuff in a plastic bag fits well in the free personal item measurement. The Spirit gatekeeper insisted I pay $100 for my things by calling out to close the gate - he knows perfectly well the mentality of a weary traveler and he hits them right on spot. I was the last one there trying to avoid this $100 expenditure out of nowhere. But I don't want to be left behind so I gave in. On board again not a single drop of complimentary water. At least this time the flight attendants smiled. They simply paraded with an empty trash bag to walk back and forth. In summary extra $145 expenditure for nothing complimentary except air and one smile. That is called Spirit - an ironic title.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I guess you get what you pay for but this is one of the worst airlines I've ever flown. This summer we flew Spirit Airlines from Philadelphia to Myrtle Beach. We get to the airport 2 hours early like they recommend but really there was no rush because the flight was 2 hours late. One of the airport workers at Philadelphia said she wasn't surprised Spirit is always late. So finally after 2 hours of waiting the plane gets to Philadelphia and after unloading passengers we board. The seats were tiny vinyl narrow non-reclining and claustrophobia inducing. They were dirty along with the seat tray in front of me. Anything extra like drinks cost $3 which is a complete rip-off. I'm surprised they didn't charge you to go to the bathroom too I mean they charge you for every other ridiculous thing. I would never fly with this "airline company" again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Spirit Airlines customer review

(United States)

I just booked my third round-trip flight from San Diego to Portland Oregon. Rt 89.00. I don't take any luggage and go with standard seating. The flight is direct 2.5 hrs. All personnel were very attentive. Three day trip to see my new granddaughter. No entertainment but I bring my tablet.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

I flew Spirit during the holidays from Chicago to Phoenix. I can appreciate that delays happen especially given the holidays and the winter weather. However how they handled it was horrible. We boarded on time and were asked to immediately turn off our phones half an hour goes by and we are told that we are waiting on the pilot. Another 20 mins and still waiting and now we need to de-ice the plane. An hour has gone by and still waiting for pilot. Another half hour pilot has arrived but now one of the de-ice trucks has broken down. If anyone even looked at our phones to suggest we might turn it on staff would immediately scold us to turn it off. Not one drink was offered for that 2 hour delay. Once we did get in the air they did start cabin service but no complimentary water. To top it all off they did not update their website on our delay and since they would never let us use our phones our loved ones had to wait in confusion at the airport. They are not less expensive. They are charging you for everything so you really are spending the same amount of money as a normal airline as opposed to this "low fare" company. It is not worth it. I will never fly Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

My job requires that I travel almost weekly and have flown almost all of the major domestic airlines. Yes they do not offer the amenities of some of the other airlines I prefer the half the cost of the economy rate. As far as the lack of reclining and distance between the rows. I am a big man I prefer the extra width of the Airbus 320 seats and not having the room I do have between the rows invaded by the person in front of me feeling the urge to lay down at the expense of others. As far as the baggage fees when checking in goes I prefer that as opposed to waiting extra time in line for someone to pay for their checked bags. I only take my computer bag on the plane with me. I prefer putting the bag in the overhead instead of under the seat in front of me to make more room for my feet. I will gladly pay for exit row seating as well as my $5 snack & drink. Still much cheaper than the rest of the airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

I initially thought this flight was a steal a full $150 less then competing airlines. Then come the costs for carry on vs a packed bag then there comes a seat charge. On top of that our flight left 1 hour late because of a "crew rest." Ok this is understandable I guess but Spirit should of notified me. Then we waited an extra 30 minutes because a flight attendant was late. The final straw our seats smelt. I thought Delta was the worst airline but Spirit is a strong competitor.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Spirit Airlines customer review

(United States)

You get what you pay for! A seat. Not a leather seat a tiny vinyl narrow non-reclining claustrophobia inducing square foot of space. Nothing else. No music movie drinks snacks or food at all unless you want to pay $3 for a can of soda and a cup of ice. The plane departed on time if not early and landed early both to and from Logan (Boston) to Myrtle Beach. I have flown a lot and the landings on both of my flights with Spirit were the best I've experienced remarkable in icy rain conditions returning to Boston late Thursday night. Flight attendants were excellent. Loaded back passengers first middle and then front from Logan which made for smooth and easy process. Attendants were very attentive to passengers with special needs and children. I would recommend Spirit for what it is no frills low fare flying at its best. Bags were at baggage claim incredibly quickly both times!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes