Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"very little leg room"

(United States)

Verified Review | Flew from Houston to Baltimore. Spirit is the worst airline ever. Seats very uncomfortable, can not be tilted. Very little leg room. They did not even provide a glass of water. There was no entertainment such as TV etc. They trap you with a lot of hidden fees. Avoid this airline at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIAH to BWI
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never receive my business again"

(United States)

Verified Review | I was scheduled to fly out of Houston into Ft. Lauderdale at 12 noon. On the way to the airport I got an email stating my flight would be delayed until 2pm. I ran some other quick errands and arrived to the airport on time for the delayed flight. I was traveling with my almost 2yr old daughter. To make a long horrible story short, Spirit allowed us to board the flight, wait 45 mins while passengers and crew got on then asked us to exit the plane so that mechanics could assess a mechanical problem. We left our luggage on the plane and went back intothe terminal. Fast forward hours later after several delay announcements each time with a later departure time I went to the counter and requested a refund. Come to find out, the plane needed a part that had to be flown into Houston. I requested my luggage me returned to me and waited an hour in baggage claim to get my luggage. I never received my daughter's stroller back! I ended up driving my daughter 17 hours to Florida to meet with her grandmother. Spirit finally ended up officially canceling that flight around 11pm that night when I was already on the road to Florida. And for my trouble they gave me a $50 voucher! I filled an online claim and spirit took days to get back to me. Then they said I needed to download the paper format of the claims form, fill it out, attach original receipts, and mail it to their office within 30 days of the date I traveled. Obviously they are hoping people wouldn't bother to go through all this trouble to recoup their losses. Horrible airline with no professional way to do business or way to treat their customers. They will never receive my business again. You truly get what you pay for. Cheap can sometimes be very expensive!
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIAH to FLL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Spirit if you have a chance"

(United States)

Verified Review | I booked my flight on November 15, 2016 and paid extra for more leg room and checked bags. On the flight to Florida the flight attendant in a rude manner asked me to change seats because I had not pay for extra leg room. I showed my ticket and receipt, but that was not enough. We had an argument and she was very upset. On the way back my flight would leave Florida at 8.50pm. I got to the check in line at 6.33pm. I asked for information and the rude attendant told me to wait in a line outside. We are talking a 1 mile line. Many passengers asked for updates and no answer was given other than you have to wait. At 8.30pm someone decided to help me. They did no want to check me in because it was too late however, I had been waiting since 6.33pm. They wanted me to pay extra for a flight in the morning. They did not want to pay for a hotel. They did not want to refund my money. Never fly Spirit if you have a chance. You will not save any money and you will have to go though lots of stress. They are not professional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFLL to EWR
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not use third party booking companies"

(United States)

My husband and I booked through Priceline round trip tickets to Fort Lauderdale through Spirit. We planned to leave the day after Christmas. If everything had gone according to our plans we would have landed in Fort Lauderdale around 11:30am. We were going on a cruise and had to board the cruise ship no later than 3:30pm. When we arrive at the terminal gate, we find out that we are flying standby, because that is how the flights are arranged through Priceline. My husband and I paid for our flights in November and never received any information that we were flying standby. Well, the flight was overbooked and there was no other Spirit flight to Fort Lauderdale until 6pm. The Spirit ticketing agent did not seem to care that we could miss our cruise and potentially could have lost alot of money. Now, we are racing through the Atlanta Airport desperately trying to find a flight to Fort Lauderdale. My husband and I had to pay over $500.00 for one way tickets through Southwest Airlines to Fort Lauderdale. We barely make it onto the cruise ship. Spirit gave us a refunded for the amount of that portion of the flight, but it doesn't matter because we spent more money on Southwest than the amount of the refund. To make things worse, on our return flight we get to the Spirit check bags kiosk area at 6:50am and we are greeted with a line that wrapped around the inside and went outside about a block in length. Our flight was scheduled to leave at 8:55am. We waited in line, fearful of unknown. Around 7:40am, they start weeding people out based on their destination. We make the flight with only minutes before the gates close. We will never ever fly Spirit nor use Priceline again! Travelers do not use third party booking companies, please book directly through the company in order to avoid an unpleasant, stressful, and costly trip.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATL to FLL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wish I read these reviews before"

(United States)

Verified Review | Orlando to Kansas City. I am a first time flyer and wish I read these reviews before I purchased the Spirit Airlines tickets. Our plane was supposed to board at 9:18AM, the flight was delayed to noon due to not having a full crew. At 12:10 they tell us that the plane has not even left the other airport yet, so we are delayed again but they dont know when the plane will arrive. I called the customer service number, they told me they can do nothing for me over the phone. I talked to the front desk, the guy behind the desk was getting yelled at by a mob of angry customers. I waited until they left to talk to him about the issue and he gave me new information that I should be arriving in Kansas city about 4/5 hours late. The customer service for this company is god awful and I would not wish this service on my worst enemy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMCO to MCI
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spirit is no bargain"

(United States)

Verified Review | Bought my grandson round trip ticket from Fort Lauderdale to Denver with Spirit for it's competitive price and schedule. Then had to add essentially another near $200 for standard hold bag, carry on, and personal carry, plus seats. Essentially could have flown him almost first class for the same amount. Then as he is boarding in FTL, they charged him an additional 40 dollars, his expense money for the return trip, since he was returning with a larger bag. The details were he combined his carry on and hold baggage into one. I had paid for both already, but now they felt the hold bag with the carry on was too heavy. Slightly over 40 pounds. Thus he only had the one hold bag and no carry on. Simpler for him and them, yet they would not credit the weight of the carry on to the hold bag giving the kid a break and logical. So they took his trip food money as their last ditch effort to improve their margins. Spirit is no bargain and I'll never use them again. They are only out to rip off the customer anyway possible. I would also add he waited over 30 minutes before the bags got to the carousel in FTL. Deplorable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFLL to DEN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my knees were hard up against the seat in front"

(United States)

Verified Review | Flew from Denver to Fort Lauderdale with Spirit Airlines. Worst flight I have ever taken, on by far the worst airline I have ever flown. The flight was delayed twice with no explanation. I am 6' tall, the leg room is so bad my knees were hard up against the seat in front of me the whole flight. The seats are very hard and uncomfortable. The baggage limit is only 40lb (almost all domestic is 50lb, so between 2 passengers I had to pay an additional $69.00. You can not even get a water on the flight without paying for it. Flight attendants spent almost the whole flight sitting in the galley watching their iPads. Once landed we had to wait some time to find a gate. As I write this, 45mins after the flight has landed, I am still waiting for baggage, as the arrival board still has not announced which baggage carousel.
AircraftA341
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEN to FLL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline does not care about its passengers"

(United States)

Verified Review | Bought two round trip tickets on Spirit Airlines to travel to St Thomas from Atlanta (Dec 22nd to Dec 26th 2016) via Ft Lauderdale, FL departing from ATL to Ft Lauderdale at 10.10am EST, then catch connecting flight to St Thomas from there. In the morning (Dec 22nd 2016 day of departure) get notice that flight #877 (Atlanta to Ft Lauderdale) has been delayed and will miss my connecting flight to St Thomas. Customer service was awful over the phone telling me to go to the airport counter to get issues resolved rather than help me get another flight. Once I reached the airport I am told that the flight will now be delayed 2.5 days (from Thursday 10.00 am to Saturday morning) and no other flights available till then. The reason was the crew did not show up in Philadelphia where the flight was supposed to take off. So I am supposed to miss my entire vacation due to their ineptness - no other ticket/flight was offered, nor did they make an effort to contact other airlines to help us reach our destination or anything else was provided. I cancelled my entire round trip ticket, asked for refund and had to personally go to other flight counters to ask for last minute tickets at 3 times the price I would have paid if I had booked those other airlines in the first place. Service at the counter was awful, no help, airline does not care about its passengers. The lack of help, professionalism, and options are shocking. I had to buy last minute Delta tickets at the counter for a 3pm flight paying double the original price.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteATL to STT via FLL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very uncomfortable planes"

(United States)

Verified Review | Fort Lauderdale to Medellin with Spirit Airlines. Do yourself a favor, pay a little more and avoid flying with this airline. Everything is bad: very poor customer service on board and ground (you can't even recline your seat), very uncomfortable planes, you pay for every single thing on board and airport, terrible customer support if you have any changes or need to speak to someone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFLL to MED
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incredibly disappointed with service"

(United States)

Verified Review | Houston to Orlando. Not worth the advertised low price because you will end up paying more in the long run! I am very unhappy with Spirit Airlines as a company. I recently flew from Houston, TX to Orlando, FL with my children. My flight was changed from an afternoon flight to a 6:45AM. When I called to change to another non-stop flight on the same day they notified me that was the only flight time they had non-stop that entire week. I check in the day prior to our trip and have to pay $36 per carry on (that's after I joined their $9 club for $59.95) So I paid $144 to take (2) small overhead pieces of luggage. Btw, while waiting for our flight they announced prior to boarding your carry on items will cost $65 to be taken on the plane and once they have called for the 1st boarding it will increase to $100. On our return home (Christmas Eve) our flight was delayed to 1:30, then 3:30, 5:30, and then to 8:30pm. When I asked why the delay the told me a flight attendant was ill and they were trying to find a replacement in Minneapolis where are plane was coming from. They told us they would not officially cancel the flight till 8pm at that time they would make accommodations for us or put us on the next flight out (the following day 12/25 at 1:30) but they only had 1 ticket. The next flight she could book my children and I on would be 12/27. OR I could cancel my flight, they would refund me my money for that flight of $500, but I had to book my own flight with another company. After all that I logged online and booked with united for $1300 one way just to get home for the holidays. Incredibly disappointed with the service of the company and how they nickel and dime you along the way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIAH to MCO
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no