Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"credit card was overcharged"

(United States)

Verified Review | Philadelphia to Las Vegas. Flight was delayed 2 days due to "weather" - not in departure or destination, but in other parts of the country where the plane must have gotten held up. The airline made me re-pay ($45) to sit next to my husband (even though we had paid already for our original flight). I was on the phone for over an hour to not have to repay the 60$+ dollars for the checked luggage that "disappeared" from our reservation. Moreover, it appears that without my approval our credit card was overcharged $16 from what they originally told me I'd have to repay. The seats are tiny and you cannot recline. The flight attendants were rude. I will never fly Spirit Airlines again! The $260 round trip flight for my husband ended up costing $490+ after fees/ baggage and 2 days of neither one of us working due to the delay. How horrible!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Las Vegas
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"first and last time traveling with this airline"

(United States)

Verified Review | Flew Spirit from Los Angeles to Detroit. Worst customer service and not military friendly at all. When we booked we were told that the military gets free luggage (which turned out to be a lie). On the flight my 3 year old had to go to the restroom, he was screaming he had to go potty but they wouldn't allow him up to use the restroom. He soiled himself and the flight attendant said (this is why you carry extra clothes when traveling). The seat belt sign was on however the flight wasn't rough at all. The flight attendant was more concerned with the other passengers getting their alcohol because they received cash tips. This was a red eye flight and was the loudest flight I have have traveled due to drinking, music, and young passengers. More suitable for college kids. It was our first and last time traveling with this airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLAX to DTW
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"always ends up being far more expensive"

(Canada)

Verified Review | I regularly travel with Air Koryo, which is consistently rated the world worst. I can say without hesitation that Spirit Airlines is far worse. My first flight with them was last year, when they allowed me to board my first flight, cancelled my connection and told me the next connecting flight was in a week. The customer service agents were rude and unhelpful. Now on my second and last flight with Spirit from Chicago to Denver, they have once again cancelled my first flight and wont provide me with any compensation. They are blaming it on the weather but there isn't a single airline other than Spirit that has cancelled another flight. The base price might be cheap but they look to take advantage of you at every corner, it always ends up being far more expensive for a truly horrible experience. Shameful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteORD to DEN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the price definitely matches what you get"

(United States)

Verified Review | Flew Spirit Airlines from Las Vegas to Denver. I have been more delayed flying with Spirit in one vacation than my entire life of flying. I got delayed flying from Denver to Las Vegas by 2 hours then delayed flying back by almost 3 hours. I will never fly with them again because the price definitely matches what you get.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAS to DEN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I had an excellent experience "

(United States)

Verified Review | I had an excellent experience flying Spirit Airlines from La Guardia to Detroit roundtrip. My travel plans changed at the last minute, and the cost of the Spirit roundtrip was far less than the change fee Delta would have applied to my original ticket. Because I was traveling by myself on a short trip, it was easy to take just a personal item and to print my boarding pass at home--meaning I avoided any additional fees from Spirit. I was pleasantly surprised by the condition of the aircraft. The outbound was a very new-looking Airbus, while the return was another A320 with slightly older seats but refreshed interior. Frankly, the condition of both planes was far superior to my most recent flights on American and Delta. The seats themselves were fine for a flight less than 3 hours; I did not feel like I had much less legroom than the mainline carriers even with a 6' frame. The staff were also uniformly friendly. The usual caveats apply with Spirit - think about how much the ticket will cost if you need to check bags or bring carry-ons, recognize you'll have to pay more to reserve seats next to each other as a group, etc. I'm also lucky that I did not have to use Spirit's customer service during irregular operations. But for a domestic leisure trip, Spirit was great, and I would absolutely fly with them again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGA to DTW
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor and unsatisfying"

(Canada)

Verified Review | Fort Lauderdale to Plattsburg via Orlando with Spirit Airlines. We arrived 3 hours before the flight (domestic), waited for those 3 hours and we were still not at the check-in counter. The first 30 minute wait was outside the airport and that morning it was 42F degrees (5C) outside. Some people (with freezing chlidren) in line had printed bording passes and only carry on luggage, but still had to wait. We had already printed our bording passes and we could have just dropped off already paid luggage. During those 3 hours (with our 3 children), it was total chaos at the counter and 5 police officers showed because of bad management from the Spirit agents regarding unsatisfied and stressed customers about to miss their flights. Agents were calling for travellers (not by intecom) for flights that were about to leave. Not everyone (especially those outside) could hear the annoucements given by the agent. Finally, we heared the call for our destination and we were rushed to the counter. After check-in, we ran to the security zone. Another agent was calling for flights about to leave and rushing us to the security. After that, was the run. Our 3 children were crying because of the stress of the run with their bag and not having time to go the the washroom before getting on the plane. We finally boarded and left without all passengers. At arrival at our destination, we had a missing luggage. Waited another 45 minutes before we could talk to an agent and fill out the necessary papers. The luggage arrived 1 day after promised arrival (4 days after the flight). After leaving 7 voice messages to the luggage service department (because no one sems to answer at that number) we finally got a general email about how to claim missing luggage which was not specific about our situation. Over all, our experience with Spirit is qualified as very poor and unsatisfying. We travel 3-4 time per year and this is by far, the worst service received.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFLL to PBG via MCO
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"it was a very positive experience"

(United States)

Verified Review | I was prepared for the worst having read the reviews and never having flown Spirit. Flew from Dallas Fort Worth to Cartagena, Columbia via Ft Lauderdale, FL. The price was less than half of the next cheapest fare even taking into consideration the charges for extra luggage. I was pleasantly surprised that everything went well and we arrived in Columbia on schedule. The plane was new, the seats had as much room as the American Airlines planes I usually take and the staff were friendlier than the average AA employee. The only hitch was that I didn't have a round trip tix and I was traveling international. I bought a return (super cheap even at the counter on the same day) and they warned me I only had 24 hours to cancel. I did so when I arrived at my destination and they refunded the ticket. All in all it was a very positive experience and I would fly Spirit again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDFW to CTG via FLL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cheap airline and unprofessional"

(United States)

Verified Review | This was my first time flying Spirit Airlines from Dallas to Seattle, almost all my flights have been canceled or delayed. I had to stay in Los Angeles for the night to wait for another plane. I arrived the next morning and my next flight ended up being delayed as well. I will never fly this airline again. Cheap airline and unprofessional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to SEA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"won't recommend this airline"

(United States)

Verified Review | Seattle to Los Angeles. So irresponsible! The second flight canceled with this airline within 3 days. And plus a damaged luggage and missing 2 important meetings. I won't recommend this airline if you have something scheduled or a connecting flight. You can fly with them if you have time to spend in the airport, like 10+ hours.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSEA to LAX
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not much cheaper than a regular ticket"

(United States)

Verified Review | Denver to Houston. Spirit Airlines is not that much cheaper than a regular ticket. They make you pay for seat and check in bags are $45 and overheads are $40 one way which is outrageous. Seat is $10-25 and of course food is bought too. United ended up being the same price that we paid. Spirit is horrible with keeping their flights on time. I really would never fly on this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDEN to IAH
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no