Spirit Airlines

✅ Verified Review | Orlando to Philadelphia. Spirit Airlines sent an email the night before saying I should arrive 3 hours early. Got to the counter to find my flight had been delayed by 5 hours. Spirit had sent the notification email two hours before departure. My flight has either been delayed or moved up without warning 3 out of the 4 times I've flown them. The planes are uncomfortable and my time is worth more than the small amount of money saved by using this airline. Never flying them again.

✅ Verified Review | Baltimore to Oakland via Los Angeles. I had a very awesome experience flying with Spirit with my family, 2 adults and 2 toddlers. I was skeptical at first but since we were on a budget and would like to bring kids out to west coast so we decided to give it a try. Since we paid $370 for four of us from Baltimore to Oakland so we didn't expect anything fancy but they exceeded our expectations. Their website is clear and let us know what could add up and would be more charged but we still had option to go without paying more. They make it clear about check in and carry on bags fee, they always send reminders to let us know about size of free bag and time/gate changes. They surprised me by noticing me that I could check stroller and car seats for free and when we were boarding, they let family with young kids go first which I appreciate that too, on top of free personal items we were allowed to bring a diaper/food bag in for free too. The seats were good size with good leg room. I did not feel it too different from JetBlue, United or AA that I had experience with. All of my flights were on time and got to destinations early. Crews were friendly and helpful to us.

✅ Verified Review | Spirit Airlines is the worst airline I have flown and I travel often. Not only was my flight from Fort Lauderdale to Newark delayed but I had a very unpleasant experience from check in until I reached my gate. Not only did I have to pay $55 for my carry on bag that I had no problem with to my destination but then they wanted me to pay for my personal item as well. It's is ridiculous how one does not get to bring a carry on item for free. My flight was delayed and I walked all over the airport looking for customer service to put me on an earlier flight and I couldn't even do that because I was not able to find anyone who could help me. After walking 20 minutes to one gate I was pointed to customer service which was another 15 minute walk and to go there and no one is there. Also, you have to pay for water on the plane because nothing is free. This is the most stressful and unpleasant experience I have ever had with an airline. You are better off paying more money for a different airline than Spirit. I will never fly this airline again even if it means saving money.

✅ Verified Review | Boston to Cancun via Myrtle Beach and Ft Lauderdale. I bought this ticket because it offer a one stop to Cancun from Boston and back at a competitive price. After the fact they added a stop which would have meant I would have picked someone else had I known they would do that. The more I found out about them the less I liked them. At one point it seemed that one of our party may not be able to come, in the end they did, but their policy on this is so brutal it is almost that you would lose all you money. You get a credit you need to use in 90 days. Any booked airfare in that short a notice will be brutal. The fees are excessive. There is a fee for picking your seat, there is a fee if your 1 bag on an international flight exceeds 40 lbs. They do not provide water in flight without you having to pay for it. The unprofessionalness of the crew staff on our return flight from was epic. Everything was a joke. The announcements were a joke, they did not take their role seriously. We paid $30 per seat extra to "pick our seats" so we could sit together. On the last leg of the flight they asked my 14 year old to move his seat so a family could sit together (free). He was sitting with his friend that we brought with us, and my wife and I were elsewhere on the plane. Sure he could have said no, but he is 14 and said yes. Now we paid for something that Spirit gave away of ours for free. Seats were tiny, once fees and changes came into it price was not a value and the staff were unprofessional. Bottom line, for a quick hop and a short trip maybe this airline can make sense, but if you are going on a real vacation (distance and duration in days) stay away.

✅ Verified Review | Not only did Spirit Airlines cancel my flight less than 2 hours before it was supposed to depart (so I was already at the airport waiting in line for security), there was never a delay, they simply canceled it due to "crew reasons". They cost me and my boyfriend almost $400 due to the cancelation, because we weren't able to make our hotel and car rental reservations as well as the excursions we had planned for the next day. Spirit also now makes you pay for your baggage going and coming ($45 + for each bag, for each leg of your trip costing us an additional $340 total for our 4 carry-on bags). Not only were they extremely inconsiderate about the inconvenience they caused due to the cancelation, they still made us pay for our bags. The woman who "assisted" us at the counter issued both my boyfriend and I travel vouchers, and explained that those can be used to cover the cost of the bags. As I checked in that night for the new flight for the previous morning, I was then made aware that I would not in fact, be able to use those vouchers for the bags, only for in-flight purchases only. I then called the customer service line to have this issue resolved since I was told I could use the vouchers for our bags. When I finally got through to a customer service agent, they simply told me that the woman at the counter was "mis-informed" and I would still be paying for my bags. Overall horrible experience. Customer service reps were rude, and staff at the ticketing counter are "mis-informed" and just not helpful at all.

✅ Verified Review | Baltimore to Ft Lauderdale with Spirit Airlines. Completely incompetent staff. Boarding in BWI was a congested nightmare taking 2.5 hours; I barely made the flight. Staff rude and abrupt. There was no evident reason for delays; lines down the concourse and out the doors. Seats are flimsy and unforgiving. On board, attendants ignored requests for drinks for our child. I'm returning from Ft Lauderdale. Again, long lines and a single person checking bags while other staff wander around "supervising". Flight loading and no surprise - overbooked. Not worth whatever you save flying on this circus.

✅ Verified Review | Dallas Ft Worth to Las Vegas. In January 2016 we were searching for flights to Las Vegas. Spirit had the cheapest so we decided to book with them. We were offered the Spirit MasterCard and promised enough miles for 3 free round trip flights. I assumed off peak so no surprise there. Our trip to vegas was in June 2016 and about a week before our trip, an agent called me and told me they were downgrading our airplane and if we would volunteer to take a different flight the day before, we would get three comp tickets. (There were three in our party). Any time I would be able to use these tickets would most likely always fall in the peak seasons. I specifically asked the rep what the restrictions were for using these tickets and specifically asked for blackout dates. He assured me that because these were comp tickets for inconveniencing us, there were no black out date. I was told that we had to book within a certain time but could travel wherever Spirit flew anytime we got the ticket for. We agreed, flew in to Vegas a day early paying an extra night for a hotel but thought it was worth the three free tickets. When we got back, I called and tried to redeem the tickets and was told that A. There were blackout dates, B. We could NOT fly anywhere, and C. We would be charged $40 each way per ticket to use out "free vouchers". We were so mad we didn't use them. Now it's April 2017. I have 50,000 miles from my Spirit MC. I want to book a flight from Atlanta to Orlando (a zone 1 on their mileage chart) from April 26-30 (both dates are off peak own their mileage chart). The flight there costs 2,500 miles as it should according to their own chart. The return flight costs 25,000 miles! Same zone, off peak date as stated by them. Plus there is a $40 each wayfee per ticket to use the miles! I can get a Frontier flight for the hour trip from Atlanta to Orlando for $35 each way, $10 cheaper than using my free miles! Spirit's mileage reward program is a sham. The airline is as low class as you can get and still trust them to fly you across the sky. I am closing my MC and will NEVER even attempt to fly them again. There's no point in using the card if you get any benefits from it. If you want to add any kind of bag it ends up costing you the same as Delta anyway. I elected to use my real name in this review because I hope Spirit sees it and knows they lost a real customer.

✅ Verified Review | Dallas to Bogota via Fort Lauderdale with Spirit Airlines. This is by far the worst experience I have had with an airline. The day of my departure, my flight got delayed, which caused me to miss my connecting flight from Fort Lauderdale. I ended up having to fly to Medellin in order to get to Colombia on that day. I then had to pay for a connecting flight form Medellin to Bogota. But that is only the beginning of this horrendous nightmare. The day of my return, I was informed that the my flight was oversold and was asked to give up my spot on the plane to which I said no, since I had to be in Dallas on that day. Not surprisingly, my flight got delayed and I missed my connecting flight from FLL to Dallas. When I got to the Spirit counter I realized that I was not the only with that problem; there were about 200 people who had missed their flights. Spirit did not offer any kind of effort to ease up the situation with their customers. They had us sleep at the airport and denied any refunds for the missed flights. Please avoid this scam.

✅ Verified Review | Spirit airline is horrendous. This is my 4th and last time flying through this airline from Orlando to Detroit. Every single time I fly with them I regret it. My flight is always cancelled or delayed, they have lost my luggage and sent it to Boston. Today was my deal breaker with this airline. They gave me a ticket that wouldn't scan so after waiting in line for security I come to find my ticket wouldn't scan. Then after going to the front desk the employee gave me a hard time about the situation causing me to miss my flight. After waiting airport for 5 hours from my "delayed flight", now I have to wait 4 and a half more hours for a new flight. I don't care how cheap they are it is not worth the stress. I've never in my life wrote a review. That's how much I dislike Spirit airline.

✅ Verified Review | Flying with Spirit has been a total nightmare from the start. We were leaving Plattsburgh to Fort Lauderdale. Never made it to Fort Lauderdale because of fog (I totally understand this is none of their fault). We landed in Orlando, but didn't get any explanation of why. We had to wait for 2 hours at the Spirit counter before being instructed there would be bus accomodation to bring us to Fort Lauderdale. After waiting another 2h, we've been told that only 55 people could get on that bus and another one might arrive about an hour later. We decided to rent a car at our own charge since we were in Fort Lauderdale only for a couple days and couldn't afford to lose more time. When we left Fort Lauderdale, the flight attendant announced the flight was overbooked and they were asking for volunteers to catch a flight later. We have been offered a total of 4 free round-trip vouchers to anywhere Spirit flies. The flight attendant at the counter told us (and we signed for!) flights within US would be totally free and for flights outside US, we would only have to pay for airport tax. We decided to volunteer but when the time came to use those vouchers I spent hours on the phone with the company to find an available flight (we had multiple choices and flexible for the dates) and we were told that finally only bare fares were covered by the vouchers and even in US we would have to pay for all the other charges. We will never use Spirit again since it definitely doesn't worth saving a few bucks for that kind of headache!