Spirit Airlines

✅ Verified Review | Newark to Fort Lauderdale. My first ever bad review. I always give second chances but now, it's 3 strikes and you're out. I am sitting and waiting for 2 hours after being sent from one gate to another meaning I had to go through the nightmare baggage check twice and had to throw out my food and beverages because of the second baggage check. This airline is not worth the savings. Horrible with their delays. I have 8 emails just today with all of the time changes and that is not an exaggeration. Not the first time and never again!

✅ Verified Review | Dallas to Denver. Spirit Airlines is such a joke. We had originally booked a round trip ticket. Like every flight, ours was delayed so we rebooked on another flight with a different carrier. Because we didn't fly our first leg they evidently cancelled our return flight. Obviously, they don't inform you they have cancelled you, I tried checking in online only to hit a wall. Call them so they can clairfy their policy will cancel you if you don't travel on your initial flight.

✅ Verified Review | Newark to Ft. Lauderdale. Wow, where do I begin? Would have been my first time flying Spirit. I knew about their bare bones setup. Throughout the day before he flight, I received multiple emails telling me flight is delayed by about 50 minutes. Already didn't sit well. Got checked in, waited at the gate. Half hour before departure, while others are boarding, they announced that the flight was canceled! Didn't give a reason. Just said to go down to the ticketing booth. Of course what would be a plane full of people rushed to said ticketing booth, where 3 agents were there to take care of what appeared to be 150+ people. This was around 9pm on a Friday night. Lines barely moved. Ended up calling Spirit Airlines. They claim mechanic issue, and I had 3 choices. Rebook for the next flight on their airline tomorrow afternoon (doesn't work for me, as I needed to be in Miami before even that flight takes off), rebook on future flight, or full refund. I chose the refund. They wouldn't rebook me on another airline, and didn't provide any other accommodations. Because Spirit took so long at the terminal and on the phone, there were no other flights going out that night. I am currently typing this on a JetBlue flight (the next morning). My sister also flew Spirit the day before (same flight, just 1 day prior). Hers was delayed, but it did eventually fly. Good luck if you choose this airline.

✅ Verified Review | Cabo San Lucas to San Diego with Spirit. Before the flight even started this airline was a nightmare. I booked it because Expedia listed it as a cheap option, unknowingly so only because they didn't yet charge me for carry-on bags. $130 to get my own and my girlfriend's bags home, and then an extra $11 to just choose seats. On top of that, our short flight has now been delayed for 2 hours, possibly more. Compared to American Airlines which brought us here, this is a travesty and I wonder how they are even in business. Never again will they get my money, this is a horrible company.

✅ Verified Review | Orlando to Newark. I never had to pay for a carry on nor a beverage on a plane but with Spirit Airlines I did. We paid a total of almost $200 extra just for luggage and on the flight back our seats were not together and we had to pay an extra $70. I would not have minded but I was traveling with a two year old and you would think the airline would look at that and put us together. I fly frequently and always was able to charge my phone onboard but there were no outlets. Multiple bathrooms was plus and a newer plane but other than that I can't speak kindly of the airline. I doubt I will be booking with Spirit in the future.

✅ Verified Review | Dallas Ft Worth to San Juan via Ft Lauderdale. The baggage check in is guaranteed to take over an hour, so be sure to arrive 3 hours early for your check, and to check or carry any bags you will have to pay a minimum of $30, though they will allow you to travel with a purse or laptop. For a water you'll be charged $3 so bring your own. If they mess up your flight, for whatever reason or you are willing to let a stand by guest take your place, they'll give you a free voucher - all you do is pay the government fees! But the government fees that show on line, for my $124 round trip from DFW to PHL went from $32 to $88 for the actual booking, and that was without the talk to a human booking fee of $25. This airline is a joke!

✅ Verified Review | The trip from Atlantic City to Tampa was uneventful; it was the first time I had flown Spirit, and despite the rather small seats, the flight was OK. On the day of my return trip, I received an e-mail explaining that my flight had been cancelled, with no reason given. Upon calling the number for customer service, I was told that the only flight available to return to NJ was 5 days later. The only other option was a partial refund of my round-trip ticket which would cover my return flight. That's it. Nothing for extended hotel or rental car fees, and there was nothing mentioned about a return trip on any other airline. I was left on my own to find a one-way flight home. Compounding the problem was the fact that I had parked my car in Atlantic City, and I had to fly into Philly. Long story short; my return trip was Tampa to Detroit to Philadelphia to Atlantic City airport (by $85 Uber) to pick up my car - a total of 10.5 hours to get home, which would have been a little over 3 hours had Spirit not cancelled. My Delta flight home was $255 plus $85 for the Uber ride, but my refund from Spirit was $114, so not only did Spirit cost me well over $200 in additional travel charges, it over-double the time to get home. Never again, thanks for nothing.

✅ Verified Review | Tampa to Cleveland. Spirit Airlines is one of the worst I have seen for customer service. We were scheduled to take off from Tampa at 3:15 pm. and before being picked up by a car service we doubled checked our flight and were told that it was on time. Upon arriving at the gate we were informed that our flight was delayed 2 hours. After waiting 90 minutes we were informed that the flight was cancelled. Now the good part starts. We were herded like cattle down to the ticket area and then herded again over to a remote area so that we were out of the way and wouldn't make a scene. The entire passenger list was standing in line and were being dealt with one at a time. This was a very long process and it could have been avoided if they would have announced that they were only giving refunds and no assistance to fly out on another flight. After standing in line for two hours they made that announcement and handed out cards with a number to call to get your refund. By this time there were no taxis available and we were stranded. The only thing left to do was call a car service and pay another $50 to get a ride back home. We are now out $100 for car service and Spirit could care less. I phoned for my refund and was told that it would arrive on my credit card in 7 to 10 days or at least that was what I thought I was told. 10 days passed and no refund. I called again and got another agent that was a little better to understand but not by much. He informed me that my refund was never applied for and that he would process it for me now. Finally it hit my account. Why can't these companies pay Americans to do their customer service work. Waiting to book another flight and try to get a reasonable price on a short notice is frustrating enough and then to put up with people that you can't understand adds to the tipping point where you want to choke someone. I will never fly Spirit Airline again because I believe that they have no consideration for their customers and the hardship of having their travel arrangements disrupted.

✅ Verified Review | Denver to Phoenix. This has been the worst travel experience. Spirit Airlines is nothing but a scam. Less, how about double what my other flight was by the time you pay their fees. Which I may add they don't broadcast or indicate when you book. Seats are small, if you are over 6ft talk I feel bad for you. Worst customer service, or lack there of. I would have rather thrown money out the window then to ever book a flight with this airline again. If I could give a negative rating I would. Overall, feel ripped off and jipped. Spirit Airlines should be ashamed to consider yourself a real airline.

✅ Verified Review | Showed up for my 8.10 flight two hours early as per usual. My flight was delayed to 1pm and didn't receive and email saying this until 7am. Ok. Terrible but I can deal with it, then at 10am we receive an email saying our flight time is 5.30pm. They gave me and my girlfriend each a 7 dollar food voucher! Would never use this airline again, don't waste your time. The whole staff had no clue how to handle the situation and no-one was helpful. Everyone at the airport that we talked to joked that this kind of thing always happens with spirit. Stay away people!