Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"that the flight was canceled!"

(United States)

Verified Review | Newark to Ft. Lauderdale. Wow, where do I begin? Would have been my first time flying Spirit. I knew about their bare bones setup. Throughout the day before he flight, I received multiple emails telling me flight is delayed by about 50 minutes. Already didn't sit well. Got checked in, waited at the gate. Half hour before departure, while others are boarding, they announced that the flight was canceled! Didn't give a reason. Just said to go down to the ticketing booth. Of course what would be a plane full of people rushed to said ticketing booth, where 3 agents were there to take care of what appeared to be 150+ people. This was around 9pm on a Friday night. Lines barely moved. Ended up calling Spirit Airlines. They claim mechanic issue, and I had 3 choices. Rebook for the next flight on their airline tomorrow afternoon (doesn't work for me, as I needed to be in Miami before even that flight takes off), rebook on future flight, or full refund. I chose the refund. They wouldn't rebook me on another airline, and didn't provide any other accommodations. Because Spirit took so long at the terminal and on the phone, there were no other flights going out that night. I am currently typing this on a JetBlue flight (the next morning). My sister also flew Spirit the day before (same flight, just 1 day prior). Hers was delayed, but it did eventually fly. Good luck if you choose this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Ft. Lauderdale
Date FlownApril 2017
Ground Service 12345
Value For Money 12345
no
1/10

"airline was a nightmare"

(United States)

Verified Review | Cabo San Lucas to San Diego with Spirit. Before the flight even started this airline was a nightmare. I booked it because Expedia listed it as a cheap option, unknowingly so only because they didn't yet charge me for carry-on bags. $130 to get my own and my girlfriend's bags home, and then an extra $11 to just choose seats. On top of that, our short flight has now been delayed for 2 hours, possibly more. Compared to American Airlines which brought us here, this is a travesty and I wonder how they are even in business. Never again will they get my money, this is a horrible company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCabo San Lucas to San Diego
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"can't speak kindly of the airline"

(United States)

Verified Review | Orlando to Newark. I never had to pay for a carry on nor a beverage on a plane but with Spirit Airlines I did. We paid a total of almost $200 extra just for luggage and on the flight back our seats were not together and we had to pay an extra $70. I would not have minded but I was traveling with a two year old and you would think the airline would look at that and put us together. I fly frequently and always was able to charge my phone onboard but there were no outlets. Multiple bathrooms was plus and a newer plane but other than that I can't speak kindly of the airline. I doubt I will be booking with Spirit in the future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this airline is a joke"

(United States)

Verified Review | Dallas Ft Worth to San Juan via Ft Lauderdale. The baggage check in is guaranteed to take over an hour, so be sure to arrive 3 hours early for your check, and to check or carry any bags you will have to pay a minimum of $30, though they will allow you to travel with a purse or laptop. For a water you'll be charged $3 so bring your own. If they mess up your flight, for whatever reason or you are willing to let a stand by guest take your place, they'll give you a free voucher - all you do is pay the government fees! But the government fees that show on line, for my $124 round trip from DFW to PHL went from $32 to $88 for the actual booking, and that was without the talk to a human booking fee of $25. This airline is a joke!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDFW to SJU via FLL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"over-double the time to get home"

(United States)

Verified Review | The trip from Atlantic City to Tampa was uneventful; it was the first time I had flown Spirit, and despite the rather small seats, the flight was OK. On the day of my return trip, I received an e-mail explaining that my flight had been cancelled, with no reason given. Upon calling the number for customer service, I was told that the only flight available to return to NJ was 5 days later. The only other option was a partial refund of my round-trip ticket which would cover my return flight. That's it. Nothing for extended hotel or rental car fees, and there was nothing mentioned about a return trip on any other airline. I was left on my own to find a one-way flight home. Compounding the problem was the fact that I had parked my car in Atlantic City, and I had to fly into Philly. Long story short; my return trip was Tampa to Detroit to Philadelphia to Atlantic City airport (by $85 Uber) to pick up my car - a total of 10.5 hours to get home, which would have been a little over 3 hours had Spirit not cancelled. My Delta flight home was $255 plus $85 for the Uber ride, but my refund from Spirit was $114, so not only did Spirit cost me well over $200 in additional travel charges, it over-double the time to get home. Never again, thanks for nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlantic City to Tampa
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly Spirit Airline again"

(United States)

Verified Review | Tampa to Cleveland. Spirit Airlines is one of the worst I have seen for customer service. We were scheduled to take off from Tampa at 3:15 pm. and before being picked up by a car service we doubled checked our flight and were told that it was on time. Upon arriving at the gate we were informed that our flight was delayed 2 hours. After waiting 90 minutes we were informed that the flight was cancelled. Now the good part starts. We were herded like cattle down to the ticket area and then herded again over to a remote area so that we were out of the way and wouldn't make a scene. The entire passenger list was standing in line and were being dealt with one at a time. This was a very long process and it could have been avoided if they would have announced that they were only giving refunds and no assistance to fly out on another flight. After standing in line for two hours they made that announcement and handed out cards with a number to call to get your refund. By this time there were no taxis available and we were stranded. The only thing left to do was call a car service and pay another $50 to get a ride back home. We are now out $100 for car service and Spirit could care less. I phoned for my refund and was told that it would arrive on my credit card in 7 to 10 days or at least that was what I thought I was told. 10 days passed and no refund. I called again and got another agent that was a little better to understand but not by much. He informed me that my refund was never applied for and that he would process it for me now. Finally it hit my account. Why can't these companies pay Americans to do their customer service work. Waiting to book another flight and try to get a reasonable price on a short notice is frustrating enough and then to put up with people that you can't understand adds to the tipping point where you want to choke someone. I will never fly Spirit Airline again because I believe that they have no consideration for their customers and the hardship of having their travel arrangements disrupted.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Cleveland
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"feel ripped off and jipped"

(United States)

Verified Review | Denver to Phoenix. This has been the worst travel experience. Spirit Airlines is nothing but a scam. Less, how about double what my other flight was by the time you pay their fees. Which I may add they don't broadcast or indicate when you book. Seats are small, if you are over 6ft talk I feel bad for you. Worst customer service, or lack there of. I would have rather thrown money out the window then to ever book a flight with this airline again. If I could give a negative rating I would. Overall, feel ripped off and jipped. Spirit Airlines should be ashamed to consider yourself a real airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no-one was helpful"

(United States)

Verified Review | Showed up for my 8.10 flight two hours early as per usual. My flight was delayed to 1pm and didn't receive and email saying this until 7am. Ok. Terrible but I can deal with it, then at 10am we receive an email saying our flight time is 5.30pm. They gave me and my girlfriend each a 7 dollar food voucher! Would never use this airline again, don't waste your time. The whole staff had no clue how to handle the situation and no-one was helpful. Everyone at the airport that we talked to joked that this kind of thing always happens with spirit. Stay away people!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Philadelphia
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never flying them again"

(United States)

Verified Review | Orlando to Philadelphia. Spirit Airlines sent an email the night before saying I should arrive 3 hours early. Got to the counter to find my flight had been delayed by 5 hours. Spirit had sent the notification email two hours before departure. My flight has either been delayed or moved up without warning 3 out of the 4 times I've flown them. The planes are uncomfortable and my time is worth more than the small amount of money saved by using this airline. Never flying them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Philadelphia
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a very awesome experience"

(United States)

Verified Review | Baltimore to Oakland via Los Angeles. I had a very awesome experience flying with Spirit with my family, 2 adults and 2 toddlers. I was skeptical at first but since we were on a budget and would like to bring kids out to west coast so we decided to give it a try. Since we paid $370 for four of us from Baltimore to Oakland so we didn't expect anything fancy but they exceeded our expectations. Their website is clear and let us know what could add up and would be more charged but we still had option to go without paying more. They make it clear about check in and carry on bags fee, they always send reminders to let us know about size of free bag and time/gate changes. They surprised me by noticing me that I could check stroller and car seats for free and when we were boarding, they let family with young kids go first which I appreciate that too, on top of free personal items we were allowed to bring a diaper/food bag in for free too. The seats were good size with good leg room. I did not feel it too different from JetBlue, United or AA that I had experience with. All of my flights were on time and got to destinations early. Crews were friendly and helpful to us.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Oakland via Los Angeles
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes