Spirit Airlines

✅ Verified Review | Detroit to Naples. Booked and paid weeks ahead of flight lots of seats available at time of booking but didnt take the extra cash grab of booking seats. Arrived at Detroit over 2.5 hrs ahead of flight, went to kiosk only to find out the seats were not assigned. We find the flight is overbooked. I will never fly Spirit Airlines ever again nor recommend them. We had to constantly go to the counter. We are a family of 4 and it was a booked holiday. Afer being blown off by their non caring poor attitude staff we finally got on board. They were trying to bump us to get the 4 seats. Until the government forbids overbooking and deals with the airline industry this problem will not go away. Stay away from Spirit Airlines. They have a negative spirit.

❎ Unverified | Las Vegas to Chicago. It was our first time for my wife and I to fly on Spirit. A week before our flight, we received an email inviting us to check our bags for our upcoming flight. So, we did - each of us had one bag to check at a cost of $40 per bag per trip or $160 round trip bag charge. And in the same email, we we're invited to check our seats. We could elect to let Spirit randomly select our seats in which case, there would be no guarantee that my wife and I would sit together or, we could select our seats for a charge. So, we elected to "buy" our seat assignments. We did not select any "premium" seats but it still cost us a total of $84 round trip just for seats. In total, we spent $244 just for checked bags and for assigned seats so my wife and I were guaranteed to sit together. Regarding Spirit's staff at the baggage check counter, the gate, as well, as on the plane, they all seemed very unorganized with little to no leadership. Bottom line, the additional cost of checking our bags (which by the way cannot exceed 40 lbs without an additional charge) and having to buy our seats ended up costing us the same or more than if we had selected Southwest or Delta. Not to mention the uncomfortable 3 hour flight. Will we ever fly Spirit again? Absolutely not. Will we ever recommend Spirit? Absolutely not.

✅ Verified Review | Philadelphia to Fort Lauderdale. After reading bad reviews I was expecting the worst flight experience ever. But that wasn't the case. Check in & boarding was smooth. We left and arrived on time. The flight crew was really nice and professional. The plane was clean. The seats was Ok. Overall I had a comfortable and good experience. Coming back home was also smooth. Only thing I didnt really like was the $50 check bag fee, but I would definitely book with Spirit again.

✅ Verified Review | Detroit to Denver. At the end of my last review they had delayed the flight that they had already canceled once, and I wondering whether this flight would actually go out or if it too would be canceled. Guess what, it was canceled for the second day in a row. Apparently they once again had too few crew members. All they offer me was a refund and a $100 voucher for the airline I never want to use again, or to take a flight that had approximately 4 layovers and would turn a 3.5 hour trip into a 10 hour one. Seeing as I have already missed the event I was planning on going to on Saturday, I chose to take the refund. And I will never fly Spirit again. One of the attendants at the gate apologized, but other than that they could not have cared less. I have been looking forward to this trip for months and now I have to reschedule (but this time I will schedule with an airline where the crew actually shows up).

✅ Verified Review | Cleveland to Orlando. Showed up at 530 for an 8 am flight. Went to check in luggage and they told me the flight was canceled. They did give me a full refund but not for the reservations in Orlando we missed. They gave me and my girlfriend $200 in vouchers but they expire in 2 months and I have no reason to fly anywhere in the next 2 months. They didn't bother to contact me ahead of time telling me so the hotel I stayed in the night before was a waste of money. Will never fly Spirit Airlines again. Also I still see people sitting the the terminal. It appears Spirit Airlines never informed several people the the flight was canceled.

✅ Verified Review | Portland to Minneapolis via Chicago. This airline is not worth your time. If you are trying to save a few dollars like me by choosing the cheapest ticket, you are in for a world of frustration. This airline will try to nickel and dime you at every turn. My original flight was cancelled the day before it was scheduled and I had to spend over an hour on the phone talking to incompetent "customer service" staff to get on a another flight. Then the flight that I was re-accommodated to was cancelled 8 hours before it was scheduled to depart. So I had to spend another hour on the phone with "customer service" to be re-accomodated again. All I asked for in return for this blatant waste of my time and energy was for a free carry-on, which I was refused. I haven't actually flown with them yet so stay tuned for a second review. If you like being treated like cattle then this is the perfect airline for you.

✅ Verified Review | Chicago to Las Vegas. Booked flight in October 2016. Six hours before flight find out it was canceled and had to book different flight. When I go to airport the next day I found out that one was canceled and they booked a different flight. Six hours later they tell me that one will be delayed. After that they put me on different airline so that I could make it to my pool tournament, where I missed the first match. On day of return flight found out that one was canceled. Spent 5 hours on hold to get put on different airline so I could try and get home for work. When I told them how much money I lost with the pool tournament and one day lost work they offer me a $50 voucher to use, that was the third one they offered. They reason they said flights were messed up was because of low staff. Would give a zero rating but would not let me.

✅ Verified Review | Atlanta to Montego Bay. I've had bad flight experiences before on other airlines, but Spirit is by far the worse. My flight on the way to Jamaica was delayed, no update on that until after we should have already departed. Once in Ft. Lauderdale, another delay. Flight was delayed, I wasn't surprised. It was raining pretty bad so I understood, but I didn't understand not being updapted in a timely manner. Then we got another update, that we would be delayed even further. Our plane and crew were re-routed to Kingston d/t weather. So now our flight that should have left about 2:45p was going to leave close to 6p. Another update, now the flight crew will be illegal to fly after the extra stop in Kingston, which they clearly knew would put them out of range of hours to fly. Now we won't be able leave until the next day at 7a & bring told there were no connecting flights until Tuesday. Our original flight was on Friday so now that would require us to get a hotel for the night in Montego Bay & again in Ft. Lauderdale on Sat. until we could get a flight on Sunday. Then they say our flight is not canceled it's extended delay. The manager says I don't know or can tell you where you can sleep tonight. I wanted to speak with someone about a partial refund, I was given a card to call someone. Really? I now have to use my cell phone to incur international phone fees to discuss a refund so I can buy another ticket home. There was never a sincere apology, updated were not timely, no thanks for your patience while we try our best to get you all home safely, no offering of water considering most of us had now been at the airport for over 6 hours. They were not going to pay for a night of lodging, not cool but at least a list of nearby hotels could have been offered. My biggest issue I had was the lack of service. Of course I wanted to get home, but providing the best service experience under the circumstances would have been appreciated to say the least. Let's not talk about all the additional fees after purchasing your airline ticket. I really could go on and on, but just know, I'll never fly spirit ever again and if and when I hear anyone mention Spirit I'll be sure they know my experience.

✅ Verified Review | Chicago to Las Vegas via San Diego. I understand that Spirit Airlines is a "discount" "no frills " airline, but poor customer care is absolutely unacceptable. We got to the airport to be told that our fight was cancelled because there was no staff to work the fight and the next available wasn't till the next day, so we took that one. Only to fly from Chicago to San Diego and find out that the connecting flight to Vegas was delayed more than two hrs. Oh Spirit was real concerned about me missing the first day of a conference that was more than a $1000.00 to attend. They were so concerned that they put us up in a hotel in Chicago with meal vouchers that would barley cover the cost of bowl of cold cereal. Then they were so kind to offer us $50.00 discounts on the ticket portion of a flight only, that expired in 60 days. So basically if this fight 356 to Las Vegas on May 7th 2017 ever gets here I we will be more than a day and half late!! Then they have the gall to ask for volunteers to bump because they over booked it by a couple seats and offer two free round trip tickets anywhere they fly, but for the people that get an entire flight cancelled, they get nothing! So long Spirit Airlines I have learned my lesson. Don't fly with Spirit you will get burned.

✅ Verified Review | My girlfriend and I booked a flight from Houston to Cancun for her best friends wedding. Neither of us had used Spirit before, but we're in the process of buying a house and wanted to save a little money. This was going to be a short weekend getaway. Thursday 5/4/2017 rolls around and we're packing our bags around 9:45pm when I get an email saying our flight for Friday 5/5/2017 at 11:20am is now cancelled. Thinking it's weather related, I give Spirit a call thinking they will help us work something out. I sit on hold for over an hour and reach the first associate. He is helpful and says since we're attending a wedding, he'll transfer us to their booking department to get us on another airline as Spirit had nothing for the next day. I wait, and wait - and wait for 3 hours on the phone. It's now almost midnight 5/4/2017. So I pick up another phone and dial in while I'm still on hold with the first. I reach someone after about 30 minutes who gives me the same spiel as the first, and puts me on hold again. I'm now on hold on two different phone lines. After another hour I decide I can't take it anymore. I hang up both lines and call back a third time. It's now 1am and I'm just ready for a refund. I get through to the third associate and she offers a refund and says "Oh, so you'll miss the wedding, huh?" to which I reply "Yes, and lose hundreds of dollars on our hotel room!". "I'm sorry, sir" is all I got in broken english. I ask why the flight was cancelled and am told "Due to a crew issue, we do not have a pilot for that flight". Who schedules out a flight for hundreds of people and doesn't have a pilot or back up pilot? In hindsight, maybe if I would have held on hold for another couple of hours I could have rebooked a flight. But while I was on hold I was searching flights on other airlines and coming up with nothing. There was one United Flight leaving HOU on 5/5/2017, but they wanted over $1300 1-way. I just couldn't swing that while waiting on my refund from Spirit for 7-10 business days. Thanks for ruining our weekend, a wedding, and ever having a chance at us being customers. We will never consider flying with Spirit again. I should have listened to the horror stories that are all over the internet. Now I'm out hundreds of dollars from the hotel room and transportation, and we missed out on a once in a lifetime opportunity to see our friend's wedding.