Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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1/10

"the absolute worst experience"

(United States)

Verified Review | Portland to Los Angeles. This was the absolute worst experience I've had with an airline. I booked this flight on Expedia and was initially charged $70. The day of the flight, I began receiving emails notifying me that I would have to pay and extra fee for carry on luggage and to pick a seat. This cost me another $80. Just before I left for the airport, Spirit sent a series of about 20 emails informing me that the flight had been delayed to various times. After I had made my way through security at the airport, I checked my email again and it said the flight had been canceled. A group of bewildered passengers were standing around the gate not knowing what to do because there was no one from Spirit there to help us. I went back the service counter to find a line of about 100 irate people and 2 spirit employees incompetently trying to tell us that they had no idea when they might be able to get us home. I went to Southwest and booked a flight home for another $240. While waiting for my flight, I called Spirit to get a refund, but was told there would be at least a 2 hour wait on hold. Two days later, I was finally able to get through to Spirit, and they were only willing to refund $80. So, in the end, I was provided no service what-so-ever and was out of pocket $310. Lesson learned: never fly with Spirit. EVER.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Los Angeles
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I recommend this airline"

(United States)

Verified Review | The flight crew were hilarious and welcoming. The in-flight food and beverages affordable. This airline encourages minimalism and I have no issue with that. I flew from NYC to Orlando for $102 round trip. A slight delay coming back due to weather and received vouchers via email with an apology. I recommend this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Orlando
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very happy with this airline"

(United States)

Verified Review | Dallas to New Orleans. Very happy with this airline and prices! I made sure to carefully read all guide lines and had no issues. I was able to get a big comfortable chair for $30 more and it was awesome. Will book again and even debating on their $9 fare club. Wish they offered flights to Europe.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to New Orleans
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a horrible experience"

(United States)

Verified Review | A horrible experience with this airline. Flew from Chicago to Vegas with Spirit Airlines, seats were double booked but they found me another. On the way back to Chicago, well I couldn't tell you because my flight got cancelled! Stood in a line with the rest of the passengers for over 1.5hrs. They had 2 agents working a line of over 200 people. Kept moving us around and people kept losing their spot in line. Obviously frustrated passengers all trying to take advantage of the moving of the lines, and jumping ahead. I got my cancellation notice on the way to the airport. They basically said they had no other flights available, and told people maybe tomorrow or the next day - and they don't cover hotel costs. The person I was flying with had a medical condition, I made very clear to the agent that we had a hospital appointment the next morning and we needed to be on a flight tonight. I told her she can decide on the urgency of this, and I was making it very clear that this was not a normal situation. She put us on a flight with AA that was leaving at midnight, and landing us at our destination at 6am, and for our troubles we each received a wonderful $7 voucher! Overall a horrible experience, they didn't know how to gain control of the situation and had appx. 200 very angry passengers. They were not even communicating with each other. A total circus act!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spirit is hard on your wallet"

(United States)

Verified Review | Philadelphia to Los Angeles. I purchased the tickets through Expedia and almost canceled the reservation shortly after. The fare is about $20 less per ticket than the next one. More importantly, its departure time and nonstop 6 hour flight was ideal. Little did I know, as soon as I booked and paid, a link directed me to a site for seat selection. Spirit charge $12 or more to select a seat and only allow a free carry on size 18x14x8. Add the luggage fee, there is no saving to fly low budget. I called Expedia asking to cancel this booking and was informed I had to contact Spirit directly. Of course, it is not possible to talk to anyone there. We arrived the gate 40 min before scheduled departure time and learned the flight was delayed 54 min. With no flight at the gate and the posted time unchanged, we decided to get food. More than a half hour before the posted departure time, we returned to the gate and found it closed, no agent there and flight was leaving in 10 min. The departure time was changed to 22 min earlier than last posting. When the agent reappeared, those of us missed the flight were told there will be no refund of any shape and form, no help from Spirit to find other airlines and the best they can do is to fly us 48 hours later. The answer to our question on why such short notice of changed time is “there is delay between the time we know and the time shows on the screens”. I did not know the existence of Spirit before this event and wish I had never seen its logo on Expedia site. Spirit is hard on your wallet and bad for your health.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Los Angeles
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"not experienced any problems"

(Canada)

Verified Review | Niagara Falls to Myrtle Beach. I have flown with Spirit over the past 24 months and not experienced any problems. The booking process was easy, I paid for what I wanted and nothing more. I like the bare fare and add what you need style of booking.The pricing is exceptional compared to other airlines. The planes are new, clean and crew have been exceptionally friendly. Every flight I have been on has been booked full, left on time and arrived on time. I fly to Myrtle Beach SC and to Orlando FL from Niagara Falls, NY The only downside with Spirit Airlines is if there are delays they do not have a standby flight readily available for you to take. They do offer vouchers, hotel stays etc to make up for any delays or cancellations. I am sure that this is something the airline is working to improve on. If you understand the "ala carte" booking approach with Spirit Airlines you will appreciate their process of saving you money! I would not hesitate to recommend this airlines to anyone!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNiagara Falls to Myrtle Beach
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Now stuck in airport"

(United States)

Verified Review | Cancun to Atlantic City via Fort Lauderdale. Plane lands in Fort Lauderdale, then takes 25 minutes to get to the gate. Reason unknown. Have to go through customs with our luggage. Get through, running, and the say to put our luggage on the recheck belt. Miss our connecting flight, due to 25 minutes awaiting for the gate. Go up to see what they can do for us. And she says find another flight - it was 8:30 pm! This plane was going to Atlantic City and sitting there. Why did they not hold it for over 30 passengers who are late and will be stranded that they knew about? Now stuck in airport. No blankets, benches, food areas (stuck in baggage area), and about 12 chairs. Now no flights available for 2 more days! Two employees working on the problem with about 50 people in line, no supervisors, no announcements, water or compassion!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Atlantic City via FLL
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very clear about their charges"

(United States)

Verified Review | Phoenix to Denver. I have read a lot of bad reviews of this airline. What people have to remember is this is a budget airline. Spirit Airlines is very clear about their charges, so you know going in that any extras are going to cost. The fees are clearly stated. Spirit lists their prices as "bare fare" and you have the choice at time of booking to add extras you want. When I need to book a flight, I pack light so I am not charged a carry on fee, I check in online so I don't pay a check in fee and I make sure I am not going to have any changes to my tickets. The only extra I pay for is the extra roomy seat, which is very comfortable. I eat a good healthy meal before I board so I am not hungry. Preparation is the key to flying a budget airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Denver
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no full refund for cancelled flight"

(United States)

Verified Review | Atlanta to Boston. The website sends you around in circles while it tries to upsell you. Oh, you want to bring a carry-on? it'll cost you. Oh, you want to sit in a seat? $32 please. Then when you finally get to your object, "check me in," the screen turns white and you have to start over. This happens innumerable times, in fact until you accept one of the 'upgrades.' When you call them you go on hold for 15 minutes. When a representative finally answers, she drops your call. They delay your return flight twice and then cancel it. You are stranded in Boston. They do not have friendly relations with other airlines, so they can't put you on a flight with another carrier. They offer you a ride home the following day, Boston to Atlanta, with layovers at Denver and LAX. It departs at 9am and arrives at 6pm - if it arrives. Do you believe them at this point, even if you are such a fool as to accept these terms - 9hrs Boston to Atlanta? They will not give you a hotel voucher for your overnight in in Boston. There is no full refund for your cancelled flight. Your flight to Boston, according to their math - it's not on the receipt - was $120. Your return to ATL was $60. They offer you the $60. What about the $15 flight insurance you paid for?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Boston
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nickel and dime you to death"

(United States)

Verified Review | Los Angeles to Cleveland. I haven't even gotten into the plane yet and it's been terrible. I thought I would save a few dollars and wha a mistake! Between one checked bag, one carry on and a regular seat I have paid $127.00. It has cost me more to travel on this airline than the other carriers that don't nickel and dime you to death and are kind to you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cleveland
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no