Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3341 reviews
3/10
2 star Skytrax Rating
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10/10

Spirit Airlines customer review

(Canada)

Dec 26 flight 451 PBG to FLL. Jan 6 flight 450 FLL to PBG. Spirit is one of my favorite airlines for the price. I fly o Fort Lauderdale to Plattsburgh every 2 weeks. Price is cheap for airline with fleet of all new A320 aircrafts. Almost on time except for bad weather.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Spirit Airlines customer review

(United States)

My first time traveling with this airline and it will definitely be my last. My family and I were booked on it through Travelocity as part of a package trip for my vow renewal with my husband in Las Vegas. The trip there was problematic but ok. I asked for drinking water but was told I had to purchase water for 3 dollars and this was a 5.5 hour trip. The seats reminded me of an inner city bus service. The nightmare really started on our way back when we were made to pay 100 dollars for my son's violin as a carry on instead of a personal item as we had done on our outward journey. I was told that the flight will leave without us if we did not pay and our luggage had already been checked in. This airline is by far the worst I have ever had the misfortune of traveling on. The customer service was non existent.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Flight was cancelled from Denver to Houston after being delayed and making us wait in the airport for 8 hours. Have $7 voucher which doesn't cover anything and the next flight out they had to offer was a week down the road. Try booking a next day flight for $118 they didn't even refund bag fees! With fees and everything and the negative 4 inches of leg room and dirtiness of the cabin pay extra.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

I traveled to NY in December of 2013 and although the flight out was fine and on time the flight back was cancelled and no flights were available for several days I ended up purchasing a one way ticket from Southwest which was one counter down for a full fare and made it back that night. Spirit never offered a refund or any compensation for cancelling a flight and not accommodating Last night my daughter was supposed to fly back from Florida to Chicago her flight was first delayed then finally cancelled. Again the airline did not offer any help and the first flight available they offered was 3 days later! which is outrageous! We found another flight on Spirit with available seat but the airline refused to allow the use of that seat and at best after demanding to talk to a supervisor we were told that non are available for 2 hours (which is after the flight departs). Needless to say we are so disappointed with this airline that we will never recommend for anyone to fly with them.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Awful no updates or anything. I understand weather problems but to list the plane as on schedule up until 2 mins before takeoff and the plane isn't even there is a joke! 4 hrs later we took off. On the way back same thing 6pm flight became 9 then 12 then cancelled. Best they could do was 2 days later no food or hotel help. Nothing! You get what you pay for and in this case I got less.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flight from Chicago to Ft. Myers was delayed 3 hours. We boarded the 100% full plane sat for an hour and a half and were told they couldn't get fuel. Everyone had to deplane and it was another hour before we were told our flight was going to be canceled. Another 50 dollar cab ride home and then they couldn't get us on another flight until Friday and our original flight was for Monday. We asked if they could at least get us on a flight to Ft. Lauderdale if all flights were filled to Ft. Myers and were told "no" we had to accept the first available flight to Ft. Myers 4 days later!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

I fly from MSP to TPA several times each winter. I have used Spirit several times. I fly with a service dog. I have had very few problems. The seats are tight but my dog fits herself under the seat in front of me. For a 3 hour flight the prices can't be beaten. People who complain about extra fees etc. have obviously not read information on the website. It is all spelled out and should hold no surprises. I compare flying Spirit to taking the bus-absolutely no frills but it gets you where you want to go!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Spirit Airlines customer review

(United States)

Terrible - 4.5 hour delay leaving Atlanta they offered food vouchers while we waited they ran out of them by the time I got to the counter. The Gate people were low end not professional. Flight home from Ft. Lauderdale was better but not good. Pay the small extra and avoid this airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Tried Spirit Airlines for the first time and it will definitely be the last time. Flew to Las Vegas and the flight was late 3 hours to and from and the lateness was not due to weather related issues. The extra charge for bags was outrageous. Couldn't believe they charged for carryon as well as checked bags. If you have a carry on and it will fit under the seat there should not be a charge. I also couldn't believe the charges for drinks and snacks! $7.00 for a pillow and blanket! Next thing you know they will be charging you to use the bathroom. The extra charge to reserve your seat? Ridiculous. They say they are a cheap airlines but after you add all the extra charges you can forget the value for money. If an airline is going to be 3 hours late they should at least offer you food reimbursement. While waiting for our flight home to Portland the flight next to us was late two hours waiting for an airline attendant to show up. That is unacceptable. So bottom line if you want to sit in an airport hours on end and you feel your time is not valuable then fly Spirit.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

If Spirit Airlines were the last remaining airline on the planet I would not fly them. After booking a flight on Kayak.com that appeared to show a very good fare I arrived at the airport and discovered Spirit was going to gouge my travelling companion and me for $90 each way simply for checking or carrying on a bag - something that was never disclosed prior to reaching the airport. The plane was late cramped and customer service was awful - the only informative thing the flight attendant had to say was "don't worry the seats don't recline". This dreadful airline is the worst flying experience I've ever had and from the conversations other passengers on the flights had it doesn't appear anyone will fly with them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]