Spirit Airlines

✅ Verified Review | Very disappointed. Airline search engines, such as kayak, should be clear that Spirits bogus cheap flights do not include the basic services included in other airlines. Bringing one bag and sitting at a window seat added $120 to my ticket from St Thomas to Los Angeles via Ft Lauderdale. Very uncomfortable. It felt like we were stacked in like sardines. I'm 5'5 and 125lbs and felt very smushed. Of course you can pay extra for extra leg room that they give you already on other airlines. And the seats do not recline! Very uncomfortable on my 5 hour red eye flight that ended with a painful knot in my back. I had to take time out on my visit with my family to get a masseuse to work out. After 5 hour red eye return flight landing at 5am my connecting flight that was supposed to be a 7 hour layover is now delayed to a 10 hour layover.

✅ Verified Review | If you have time sensitive travel plans then don't bother with Spirit Airlines. We were 2 and half hours late arriving and are currently 30 minutes behind with no plane in sight flying from Los Angeles to Seattle. If you want cheap flights where you are always late, pay for bags, pay for beverages, even water, then Spirit is for you.

✅ Verified Review | My family flew with Spirit for the first (and last) time today. Here is our experience. I tried to pay to check in bags 2 days before my trip, but the website kept failing to process my payment. I tried again the next day and it seemed to work. When I showed up to the airport the next day, they told me that I had not paid and charged me a higher rate than the website rate. I told them their website was broken and that they knew it. They did not respond to my claim. All 4 of our boarding passes were marked pre-TSA. According to the TSA officer, 2 of our passes were not actually pre-TSA despite what the boarding pass said. My wife and daughter had to leave and go to another security line. Flight was delayed. Flight was oversold. My family has flown all over America and to many countries around the world. When it comes to air travel, we've seen it all. But this airline is the most incompetent airline we've ever flown. Sorry, I don't have a PDF copy of the boarding pass, but I was able to get a PDF copy of the receipt and have attached it. Perhaps when I return home from vacation I can find a scanner and scan the copy of the boarding pass I have.

✅ Verified Review | Fort Lauderdale to Los Angeles. You end up paying more or less what you would for a ticket from an airline that offers better service, comfort and options. I should have checked the reviews beforehand. I chose this airline on my flight back to LA because of the departure time and to avoid MIA airport, where I experience at least a 2 hour delay consistently. Purchased $18 seats that do not even recline. The airline doesn't even offer water for free ($3) in flights. They advertised one free luggage, and I ended up paying for both ($110) + $30 for weight exceeding 40 lbs. the standard is 50 lbs. Total unexpected cost = $90. I guess it is hard to quantify the cost of the following, but worth mentioning: no wifi, no movies, no reclining seat, very uncomfortable and hard seats, all food sold is junk food. I should have paid those extra $90-$110 for a better airline. A cheap discount airline that sell themselves as something else.

✅ Verified Review | Our Spirit Airlines flight from Chicago to Boston was cancelled after the front desk said it would be a 3 hour delay. Other, better airlines were continuing operation, as normal. The reason Spirit cancelled was construction at Logan, which they somehow construed as "unanticipated". Unbelievable! After waiting an hour in line to talk with a representative, I was told that our options were either to fly out on a Spirit flight 2 days later without compensation for hotel, food or transportation or refund as I needed to be in Boston the next day, so I had to pay $500 to get on another flight with a different airline. All because Spirit is unreliable, and ultimately a death sentence for people hoping to simply get from one place to another. Avoid at all costs. I will never fly with Spirit again. Ever.

✅ Verified Review | We fly Spirit because of the low rates and also because it is a very convenient location for us. Overall I'd say we are pretty unhappy that the adage "You get what you pay for" at Spirit is true overall. However, this review is positive for flight NK227 (Boston to Atlantic City) - one of the flight attendants, was outgoing and funny during the flight, making the majority of the passengers laugh. There is a lot to work on at Spirit but having more staff like this would make the flights more enjoyable.

✅ Verified Review | Flew from Orlando to Boston. Charged me and my wife $120 at the gate to put 2 duffel bags overhead that could have easily fit under the seat. This was even after a gentlemen working for the airline helped us print our tickets and mentioned nothing. Going back and carefully reviewing a long list of baggage rules it seems they do charge to carry on a bag, which shouldn't even really be a thing right? After paying the $120 I was told if I did it online when I bought my ticket then it would have only been $20 a bag. Because I was unaware and moved forward without paying to bring on a bag, I was up charged near $100. For what? Another hidden service fee? $100 because the guy at the ticket counter allowed me to pass without asking or suggesting. What if I didn't have a credit card on me to pay? Then what? I don't fly. Unreal. Never flying Spirit again.

✅ Verified Review | My family and I had a great experience with Spirit flying from Los Cabos to San Diego, we followed all instructions which were sent in emails prior to our flight. I pre purchased our checked bag fees, pre printed our boarding passes, arrived early to the airport. Everything was wonderful! The staff were very friendly and helpful, the plane were nice and comfortable. So we had to purchase our beverages, no big deal, it was a short flight. Thank you for the inexpensive and great experience!

✅ Verified Review | Everyone knows that Spirit Airlines flights are uncomfortable. However, my biggest problem with Spirit is the horrible lack of reasonable customer service representatives. 99% of the Customer Service staff I've had the misfortune of working with have all been horribly impatient and are never truly concerned with keeping their customer satisfied. First, one of my flights was cancelled on me. When this happened, the first customer service representative I spoke told me that Spirit wouldn't be providing me accommodation for the night, even though the next available flight wasn't until the following night. I spent hours in the airport, thinking I was doomed to spend the night there. The issue did eventually get resolved, resulting in me being issued a travel voucher for $100. A few weeks later, when I went to use this travel voucher, it failed to work. As it turns out, the voucher was issued incorrectly. By the time this issue got brought to light with customer service representatives, the price of the flight I was trying to book had increased by over $100. Not only that, the only way for me to use the voucher now was on the phone, where it could be fixed manually, meaning I'd incur a $25 fee for using the phone reservation booking system. The representative failed to see my frustration, simply saying that flight prices change all the time. Yes, this is true. However, at the time I wanted to book my flight, it was significantly cheaper, and the only reason I wasn't able to was because of a mistake made by Spirit staff.

✅ Verified Review | Montego Bay to Chicago via Fort Lauderdale. Plane was 3 hrs late in MBJ no reason given. We landed in Fort Lauderdale were forced to sit on tarmac for two hours in plane with screaming baby. Missed connection to Chicago. Spirit said sorry you can fly home tomorrow at 6:30 pm or wait 7 days refund!