Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"they offered no compensation"

(United States)

Verified Review | Flew from New Orleans to Los Angeles. Terrible. I flew alone with my 16 month old, two backpacks and a suitcase. Not one flight attenandant offered help (with getting the luggage through the cramped aisle or storing it overhead). Very unfriendly staff (at the ticket counter and the flight crew). Our return flight was cancelled and they offered no compensation. They told us (at this point it was my husband, son and myself) they could put us on the next flight out which was in two days! We were supposed to fly out on Thursday and the next flight they could get us on was Saturday. All they offered was to refund our money and it would post to our account within 5 to 7 business days. Therefore, we had to pay for a hotel room for the night and new tickets with another airline (which we should have done in the first place). I will never use Spirit Airlines again. I will spend the extra money to fly on a reputable airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Orleans to Los Angeles
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Spirit Airlines"

(United States)

Verified Review | Orlando to Boston. I was going for my first domestic trip and since Spirit had cheaper fare, I was lured to buy the tickets. On the day of flight, suddenly before 3hrs, I got mail from Spirit Airlines that flight has been delayed by 3 hrs. Since I was staying far from Orlando Airport, I had already left for the airport. I had no option to reach airport. After half an hour, I got another mail that your flight has been cancelled. They just gave me option to re-book the flight in 7 days. I had to reach Boston that day any how. So I agreed to take flight to Cleveland even tough I had long layover of 4 hours. But the next connecting flight was also delayed. Scheduled departure was 6pm but it came at 10pm. The Spirit Airlines people didn't have courtesy to even talk and the customer care executives told that they cannot do anything. This was not at all professional. There were many people from Orlando who had direct flight but were diverted to Cleveland. There were children, old people waiting for flight and were very hungry. All the restaurants were closed and Spirit Airlines didn't even provide any compensation, this was pathetic service from Spirit Airlines. I would never fly with Spirit Airlines and not even recommend anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"for the price, I'm not going to complain"

(United States)

Verified Review | We were so pleased with this Spirit flight from Dallas to Oakland. I was hesitant to book with them, because of all of the nasty reviews, however when you're on a budget, you really just have to hope for the best. I will just list the pro's and con's so this review is easier for people to breeze through. Pro's: Super friendly service, even at 05.00 in the morning. Waiting to check-in our luggage was the fastest I've experienced. As long as you have your boarding passes printed out and you are organized, 10 minutes tops for checking in the luggage. The plane was clean. The flight attendants were nice and pretty much just left you alone unless you needed something. 2 free checked bags, 1 free carry on for DOD and Service members! Con's: The seats on the airplane do not recline. The seats were not overly comfortable and you do have minimum space, but for the price, I'm not going to complain. You have to pay if you want to sit together. But 8-10 bucks per person still didn't have the total come even close to other airlines tickets. They only fly out of certain airports. For us, that adds on a 2.5 hour drive, but again 1/4 tank of gas one way and visiting a friend is not really a con. Would we rather drive 1 hour to the Austin Airport, sure, but them I'm paying at least 150.00 more per ticket. We will continue to use Spirit as long as there is a airport they travel too!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Oakland
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"smoothest flight ever"

(United States)

Verified Review | Atlantic City to Tampa. Myself and my children just had the smoothest flight ever. Flight 341 from Atlantic City to Tampa was amazing. The leg room on our plane wasn't an issue this time and the flight crew give a free flight away to a passenger in row 21. Thank you for the wonderful flight.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlantic City to Tampa
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I would use them again"

(United States)

Verified Review | We were very nervous to have had to fly Spirit Airlines with the reviews being what they were but to our delight we had a great trip flying from Orlando to Ft Lauderdale via Punta Cana! The planes we had were clean and on time and their attendants were super friendly. I did see some people give the gate lady a hard time because the flight was sold out and they had been on standby but to my knowledge no one was booted off. We did have to pay for snacks and drinks but whatever flying is expensive and I can accept paying 20$ for some popcorn and drinks. You ever go to a movie theater? Same thing. Needless to say we had a great time and Spirit got us to and from safely and happily. I would use them again. Their on board attendants were hilarious. The only thing I would change is maybe having more snacks to choose from.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Ft Lauderdale via Punta Cana
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"we're done with Spirit"

(United States)

Verified Review | Las Vegas to Chicago O'Hare. They will probably be the cheapest for a bare bones ticket. Just don't add things like a carry on, choosing your seat, or possibly oxygen to breathe (ok, a little facetious on that last one). Our problem was in chicago, wanting to come back to Vegas. No issues until a couple of hours before we are scheduled to fly, and then the email the flight is cancelled. So the entire group of customers walks back to the service desks to see what can be done. My wife calls the service number where a barely English speaking rep tells her the flight was cancelled due to weather. You know, since every other plane is both leaving chicago and vegas. She wouldn't accept any other information, even when the staff at the desk tells us the Captain just didn't show up to work. And apparently they've had this problem several times recently. So what was their customer service, or lack of in this case, trying to pass off. Thankfully, the desk staff were very helpful, got us scheduled on an United flight the next afternoon, set us up on a local hotel, and gave us several food vouchers. That was the good out of all of this. The desk staff were awesome! Everything else was horrible. If this was just an isolated incident, so be it, things happen. But when we were told multiple stories of this happening from first person points of view, well, we're done with Spirit.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Chicago
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ever fly on Spirit Airline again"

(United States)

Verified Review | Kansas city to Ft Lauderdale. This airline does not even deserve 1 star, unfortunately that is the lowest rating available. I will never fly on Spirit Airline again! When we first booked the tickets we thought we were getting a good deal on the price. Spirit Airlines nickel and dimed us for everything from the seats to the luggage. We had 2 of the smallest checked bags (which were the same price as the carry on) and the cheapest seats. We had one lay over there, and one on the way back. We had to pay for seats each time. By the time we paid for the bare minimums the trip cost us as much as it would if we had gone through a good airline such as American or Southwest. We needed to change flights more than 4 days in advance. Spirit tried to charge us almost $600 more! Yet the flight time, duration, and miles are the exact same for the day before and the scheduled day! The airplanes were dirty, outdated and uncomfortable. Customer service is rude. They would not stop interrupting me and made it very clear they did not care.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKansas city to Ft Lauderdale
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"be very careful if you take Spirit"

(United States)

Verified Review | My daughter qualified to compete in the 2017 NCAA track & field championship in Eugene, Oregon. As such, I purchased 8 round-trip tickets for family and friends on Spirit Airlines from Minneapolis to Portland. The outbound flight, with connection in Chicago, was fine. The return flight from Portland to Minneapolis (through LAX) on June 11 was a disaster for the 15 Minneapolis-bound passengers. The flight from Portland to LA was scheduled to leave at 3:15 p.m. but was finally pushed back to 4:08 p.m., scheduled to arrive in LAX at 6:27 p.m. The avowed reason for the plane’s delay arriving in Portland was “air traffic control” reasons. Our connection to Minneapolis was scheduled to depart from LAX at 6:29 p.m. so, not surprisingly, the 15 Twin Cities’ bound passengers were a bit nervous about meeting their connection in LA, and actively seeking alternative flights from Portland to Minneapolis. Prior to getting on the plane, the lead Spirit agent on the desk in Portland guaranteed the Twin Cities’ passengers that they would be able to meet their connection in LA to travel to the Twin Cities. Moreover, he assured the Twin Cities’ passengers that even if we did not make our connection in LA, that Spirit would get us back to the Twin Cities that night on another airline. He also said (correctly) that the connection in LA would be easy because the arrival gate was literally right next to the departure gate for the Twin Cities. With those assurances, all 15 Twin passengers boarded the Spirit Airlines flight from Portland to LA confident they would get back to the Twin Cities that night. We touched down at LAX around 6:15-6:20 p.m. and the plane scurried to the gate. When we exited the plane and took the 15-20 steps to the adjacent departure gate for the Twin Cities’ bound flight, we were shocked to see that the plane had just left the gate. We could literally see the plane 100 feet from the window. The Spirit supervisor in LA said that Spirit would not authorize putting us on a flight on another airline to the Twin Cities. The remedies suggested by the Spirit staff to remedy were laughable, for example, they could put us on a red-eye to Baltimore or Philadelphia, and then fly to the Twin Cities, getting us back the next afternoon at 2:00 p.m. The default seemed to be that everybody would simply remain in LA until the next day and board Monday’s 6:29 p.m. non-stop flight from LA to Twin Cities. The LA supervisor further said that the airline would not be responsible for hotels and other costs, as the flight delay was not due to a mechanical failure, but rather to air traffic control issues. As to the reason for the Spirit plane leaving us behind, the answers provided by the Spirit staff on-duty were pretty vague, but finally one of the staff said that one of the most important reasons was to allow Spirit customers on the flight to the Twin Cities the opportunity to meet their connections in the Twin Cities. The plane arrived in the Twin Cities at around 11:30 p.m. – connections at that time of night, really? Frankly, I doubt that any passenger on that plane had a close connection in the Twin Cities at that time of night, and for sure not on a Spirit plane. Spirit planes, flight crew, and cabin crew seem okay for a budget airline. However, I would say that the Spirit operations folks and gate supervisors are really at the bottom of the barrel. Be very careful if you take Spirit Airlines, and particularly if you have a connection.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis via Los Angeles
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"hope you guys go out of business."

(United States)

Verified Review | Boston to Dallas. We are the grandparents of a 15 yr old who was going to a wedding in New Hampshire, and this was his first time flying. Flying to Boston was fine, but then coming back was horrible for him because his flight was canceled - this is a 15 yr old flying by himself than having to stay by himself at a hotel. Spirit Airlines, I really don't know how you stay in business doing this. I really hope that you guys go out of business. We will not fly with you.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Dallas
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"won't go to any effort to get me home"

(United States)

Verified Review | I made reservations a month in advance on this "cheap" airline. The reservation booked was from Philadelphia to Phoenix, with 1 layover in Ft. Lauderdale. Couldn't check in online without paying for a premium seat for each flight. Went to the Spirit counter and was handed 3 tickets, and told I was actually going Philadelphia to Ft. Lauderdale to Dallas/Ft. Worth and then to Phoenix. When I argued that's not what I booked, I was told "well, all the flights don't always show." I was also shocked to be told I had to pay $59 for a carry-on. Where was that fine print? So I proceed to wait at gate A14, when suddenly people start to leave that gate. I asked a departing gentleman why, and he said an employee had just quietly told him and his friends that the flight was changed to gate A4. No announcement, nothing on the departures monitors indicated a change, but I went to A4 to ask if this was the flight. It was. We then proceeded to stand in line for an hour waiting to board. We boarded, taxied a minute, but the captain said we had to return for a mechanical issue. Next announcement was that the gate we left from was occupied and we had to wait for another gate. Got to another gate and were told 20 minutes, which was actually more than an hour. Not allowed to get off plane, no drinks served, etc. Flight to Lauderdale ultimately 3 hours late, and I missed my connecting flight. This was on a Thursday evening. Spirit told me they couldn't get me out until Saturday afternoon. No, they won't put me up for 2 nights; no they won't get me on another airline; no they won't go to any effort to get me home (they already had my money). I'm a lawyer and had to be back for court on Friday, so waiting until Saturday not an option. I had to pay $670 to another airline to get home. Cheap flight? I think not. I could've flown 1st class for what I ended up spending. Now I'm still arguing with them about a refund. I was told I'd get a call within 48 hours. After 7 days I called them, and was put on hold repeatedly. I will never ever fly Spirit again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Phoenix
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no