Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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9/10

"We had no problems flying"

(United States)

Verified Review | Chicago to Dallas. I am writing this review to counteract the bad ones. We had no problems flying from O'hare to DFW and back. In fact, the aisles are wider and I had more leg room than on other airlines because I sat in the emergency row. No one likes fees and free pretzels would have been nice but I survived. The service was comparable to United or Delta. Pleasant and nice. In fact, our flight arrived early at the destination and the terminal was still full from another plane. There was around a 10 minute delay because they let 4 people on the plane late! Wow! I am applying for a credit card which gives you a free flight from the beginning. I'm not sure if we got really lucky but would fly again. Maybe the new CEO is turning everything around.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Dallas
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I would choose them again!"

(United States)

Verified Review | Newark to Orlando. I read the reviews and personally was wondering what I got myself into. I guess that I was one of the lucky ones. My flight left on time, arrived early and my bag which I thought may need to be paid for was accepted no problem. The seats weren't luxurious but I wasn't expecting that anyway. The staff was friendly and professional. My only surprises were that I had to pay extra for my seat after my original purchase and had an issue with pre check in (in my 50s so that may have played a part). I would choose them again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Orlando
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"feel swindled out of my money"

(United States)

Verified Review | I flew on Flight 949 from Los Angeles to Oakland at 6:00 AM on July 24th, 2017. I don't expect too much from flying Spirit. I did feel swindled out of my money for Carry-on and Seat Upgrade charges. The website showed only a small purse as a Personal Item and I felt obligated to pay additional fees for my small backpack, as backpacks were pictured on your website as carry-on items. I feel this was a scam because several people had bigger bags than me and didn't pay for them. Secondly, the Seat Upgrade to seat 3D was a joke. The seat was dilapidated and dirty. I also flew from Oakland to Los Angeles at 9:10 PM. This flight was worse! First we waited and waited for 16 late passengers to board. Other airlines would have left as a courtesy to the passengers that were on time. Secondly, some woman was allowed to sit in an upgraded seat 2C that she did not pay for. I clearly heard her ask the person in the row if anyone was sitting there and once he said no, she sat down. The Flight Attendant later asked her if she had paid for the seat and she said yes. Isn’t there a list that they could check and see the truth? Why am I paying $56 each way and this woman sits for free? As we took off, my 3D seat slowly reclined and would not stay in the upright position. I originally purchased my flights with Spirit and was pleased with the price I paid. After all the upgrade fees I paid coupled with my bad experiences on both flights, I don’t think I will ever return to Spirit. Way too many issues to have to deal with.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLos Angeles to Oakland
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I had absolutely no problems"

(United States)

Verified Review | Before booking my flight from Atlanta to Chicago with Spirit I checked reviews and there was 98 percent bad and 2 percent good. I was very hesitant to book, but I did and have no regrets. Spirit is upfront at the beginning that your ticket includes you and 1 small personal item. I see so many people complaining about no inflight entertainment, and paying for food? What? It's a flight, not a all inclusive resort. It's intended to get you to and from your destination. Overall I had absolutely no problems flying with Spirit and will continue to keep flying with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Chicago
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the most unprofessional airline"

(United States)

Verified Review | New Orleans to Fort Lauderdale. I booked with Spirit Airlines because of the incredibly cheap prices compared to other airlines. I was supposed to fly from New Orleans to Ft Lauderdale using spirit and then had a connecting flight from Ft Lauderdale to Providenciales, Turks and Caicos Island using another airline. Twelve hours before I was getting ready to leave, I received an email stating my flight had been cancelled by Spirit. I searched for another flight to get to Ft.Lauderdale every where but the flights available did not coincide with my connecting flight. A Caribbean vacation completely ruined. My whole vacation has to be rescheduled. I called Spirit Airlines and they are issuing a full refund but of course that takes 7-10 business days. This is the most unprofessional airline I have ever dealt with. Everything cheap is not good. I will never use this airline again. Oh, they did send a $50 voucher for my "inconvenience", which was pointless because I won't be booking with them again after this nightmare experience. Guys pay the extra to fly with a more reliable airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Fort Lauderdale
Date FlownJuly 2017
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service at the highest prices"

(United States)

Verified Review | Flew Spirit Airlines from Fort Lauderdale to Aguadilla. Spirit has the worst customer service at the highest prices. This is the last time I will fly with them. At the counter where I checked my bag, Spirit reps were calling each other names, joking,, being rude and unprofessional. The flight was delayed by 1 hr with zero notice, but had the audacity to ask ypu to come 2 hrs prior to boarding. And they charged me $52 dollars for 1 checked bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Aguadilla
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customers pay for everything"

(United States)

Verified Review | Flew IAH (Houston) to SEA (Seattle). Seven departure time changes = 3 hours delay! Two gate changes. An 11.45 pm arrival time became almost a 3 am arrival time! Customers pay for everything, including water. Spirit Airlines sent a "complimentary" receipt (really?). When I say everything, I mean everything. Additionally, they airlines changed the luggage requirements after I made my reservations. Horrible. Also, one of the gates they moved us to was too small - people had to sit on the floor.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Seattle
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"This is my last time"

(United States)

Verified Review | I had a horrible experience during my departure from Orlando Florida, flight 140. My flight was scheduled to leave at 12.11 pm. The initial delay was scheduled for 3.45 pm. The plane started boarding and half way through the boarding process we were told that Spirit Airlines were having issues and everyone needed to get off. At approx. 3.40 pm we were notified that the flight was being delayed again for approx. 6.45 pm and that this time was an estimated time. The flight attendant could not assure me that the flight was leaving at that time and offered to put me on a confirmed flight leaving the next day at 10 am. She said that Spirit dose not give out hotel vouchers so this option was not good for me. I purchased insurance on my flight so I asked for a refund so I could schedule a flight out on another airline, she said the refund would take two days to show up on my card so this option was not good either. This is after waiting for hours. I asked them why was the flight delayed again and I was told that the air traffic in Newark was very busy and many of the flights leaving Orlando was delayed. They asked us to sand by and do not leave the area, It was taking a long time so I asked again "what is the hold up?" I was told that it was thunder and lightening and that we could not leave. Another time I overheard then telling someone else it was raining really hard in Newark. Please note that I had a 7 year old child with me and this was becoming very stressful. Needless to say we watched other airlines pull out of the airport during our waiting process. When we finally left at 6.45 pm everyone was happy because the uncertainty was becoming frustrating. When we arrived to Newark Airport there were a mob of people waiting for our flight to arrive, I guess because our delay affect them. While walking through Newark Airport I noticed that Spirit Airlines had the only flights that were delayed. I have flown Spirit Airlines many times and never had this problem. However, some of the customers were saying that this happens every time they fly Spirit and there never flying Spirit again. This is my last time as well. I was very nervous that my granddaughter and I would be spending the night in the airport because it was too expensive for us to leave at that point.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando Florida to Newark
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ruined an entire day of our 5 day vacation"

(United States)

Verified Review | Flew Baltimore to Costa Rica via Fort Lauderdale. The worst airline experience I have ever had. Our flight was for around 7.30am. They first delayed it until 8.30, then delayed it until 9.30, and then at 9.30 cancelled it for no reason. There was an entire line of people at the gate waiting to board confused as to why it was cancelled. I heard Spirit employees showing attitude to people who were rightfully annoyed about their cancelled flight. After waiting in line at the gate from 9.30am-11.30am, we finally got to the podium and they put us on an American Airlines flight with a 12 hour layover in a city we didn't want to go to! Spirit ruined an entire day of our 5 day vacation, didn't reimburse our hotel room for the night, and I even had to call to get them to refund our bag fees for the flight we didn't even take! On our return flight home, we stood in the check-in line for 2 hours. I watched as the Southwest line next to us just breezed through the check in process and cleared everyone out quickly. We finally checked in and boarded the plane on time (a miracle!). But, we knew it was too good to be true and Spirit was going to mess something up. We ended up sitting on the runway for over an hour because "the computers were slow and they were manually inputting data". These people can't get anything right! Also note that the seats on the plane do not recline, water is not free on board, and after bag fees and seat fees Spirit is not even cheaper than Southwest. Do yourself a favor and pay extra money to avoid this airline. The funny thing is Spirit did give me a $50 voucher as an apology, but is worth absolutely nothing to me. I will never fly Spirit again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Costa Rica via Fort Lauderdale
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wouldn't recommend this airline to anyone"

(United States)

Verified Review | Flew from Fort Lauderdale to Boston. Absolutely the worst airline I have ever flown from all the fees to every flight being delayed. I usually fly Southwest and thought I would give Spirit Airlines a try, I will never fly this airline again. They charge you for everything, even coffee, snacks, drinks and your seat. Their bag fees are ridiculous, staff are rude and have no idea what they are doing I wouldn't recommend this airline to anyone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Boston
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no