Spirit Airlines

✅ Verified Review | I was nervous to fly with Spirit Airlines after reading all the bad reviews. I had a round-trip from Newark - Fort Lauderdale - Newark and was satisfied with both flights, especially the first one. We left early, arrived 30 min early and it was the smoothest flight I have had. Very quiet flight, no flight attendants going back and forth and blocking the way to the bathroom. When you want to purchase something, prices are very reasonable. Seats are ok, not crazy small as it was described in many reviews. People complain a lot just because they dont read the rules catefully, such as that it is a low cost airline and you have to pay for carry on. But if you travel as a couple it is still worth it, you pack one nice big luggage, pay for it 30$, but now you can bring your shampoo, perfume or whatever "liquid" you want on your vacation. If you travel light you definitely win in ticket price. But sometimes even with paying for luggage, it is still cheaper to fly. The day before the flight I saw tickets cost only $55 one way. Where else do you see price as low as this? Spirit's planes are all new. Conclusion: if you fly short distance, want to save money, take Spirit if the price difference between other airlines significantly lower (just dont forget to add $30 for baggage to ticket price when compare). There is nothing bad about Spirit Airlines except no allowance of carry on.

✅ Verified Review | On September 5th I was booked on a returning flight 451 at 2:40am from Plattsburgh to Ft Lauderdale. I was visiting my mom and dad for Labor Day weekend in Drummondville Quebec and by September 4th I realized that my dad needed to come back home with me. He was very ill. I decided to book a ticket for him to fly back with me. We managed to get my dad in a wheelchair at Plattsburgh airport and at the check in counter the agent change his seat from row 11 to the front of the plane without any questions. No extra charge, second row aisle. Normally $70 charge! Once on the plane the flight attendant motioned that my son and I also sit upfront and let me sit just behind my dad. Row 3. There were 2 flight attendants on this flight that I could remember. So helpful, so considerate and I just wanted to say Thank You! Thirty minutes before landing my dad needed to use the restroom so I helped him to the front lavatory and it turns out that it wasn't his first time during the flight. The flight attendant helped him get to the bathroom without my knowledge cause I had fallen asleep. Normally he could of done it by himself with his walker but we had to gate check it. To the guy in the first row for offering your arm as a railing to help my dad get back to his seat, your kind gesture was a priceless image in my mind! I will never forget. I now find the time to write this email because my dad passed away September 22, 2017.

✅ Verified Review | Orlando to Chicago. I was supposed to take a vacation during in early September. Then hurricane Irma was supposed to hit right when I was going to fly in. When I found out the Orlando airport was getting shut down, I called both companies to move my flights up another week thinking If the hurricane did not hit my destination that it would be back up and running by then. Frontier Airlines gave me no problems, but Spirit was ready to charge me their everyday fee to change my flight. I spoke to a supervisor with Spirit and they allowed me to change it for 1 week later. The following week, my resort was still going to be shut down until almost half way through my stay. I sent an email requesting a refund or credit with frontier and they refunded me with no problem. It looked as though I would need to call Spirit and did so explaining that I would not be in Orlando to take part in their flight from Orlando to Chicago because of the after effects of hurricane Irma. They said they could not do anything for me. The gentleman I sopke with informed me they would need to charge me a cancellation fee and that would cost the whole amount of the 2 one way tickets I had purchased. The gentleman I spoke with obviously had no intentions of actually helping me in any way.

✅ Verified Review | Ft Lauderdale to Kansas City via Detroit. I flew down to South Florida to help my elderly parents whom both are disabled. Hurricane Irma took out the AC unit, 1/4 of the roof, and we had no power or internet for at least 8 days. I was supposed to stay there for only 6 days I ended up staying 14, they waived the fees for my flight changes Thanks Again Spirit Airlines.

✅ Verified Review | Ft Lauderdale to Hartford. Each bag costs between 35-50, both carry-on and checked each way, domestic or international. My flight from Newark to Bogota was cancelled a few hours before it was supposed to take off. Not even a day's or 12 hours notice. I stayed on the phone with customer service for nearly 3 hours to find another flight. They put me on another airline. On the way back aboard Spirit I found out that you must pay for everything. We were delayed getting off the plane because of customs. I did not make my connecting flight, which was scheduled an hour and a half after my first flight. Many others were in the same situation as me with connecting flights to other destinations. I don't know why Spirit would schedule flights close together, why they wouldn't hold flights filled with passengers from their other planes, and why they wouldn't make an effort to ensure their passengers reach their destinations on time. I spent $120 on a hotel room. I should've used that to travel on another airline that isn't as frustrating. While waiting for my new flight, they changed the gate ten minutes prior to boarding. The airplane wasn't at the new gate. At the scheduled time of departure, they made an announcement that the plane would be delayed. Delays are fine, but the fact that it took the airline so long to notify their passengers of the changes is not fine. The seats are ridiculously small with no screens or option to recline. The on board crew was nice and paid careful attention to the safety of the passengers. That was the only good thing about Spirit.

✅ Verified Review | Flew Orlando to Pittsburgh. I have never done a review before but thought I had to. The staff were very entertaining and polite. The gentleman over the loud speaker had a very entertaining personality while being professional. I thought they also took it an extra step further by showing everyone how to put on a life vest and how to inflate it. Not all airlines or flights that I have been on have done this. I will definitely be flying with Spirit Airlines. again!

✅ Verified Review | Flew Pittsburgh to Orlando. I've been terrified to fly with Spirit Airlines for 6 months now. However, Spirit was nothing like the reviews. The flight was on time and we arrived early to Orlando. The staff were all nice and tried to make the flight fun. Nothing about this trip was bad. Just remember there are so many more people that fly than these reviews but the only ones to leave them are the negative ones. Imagine how many people have had no problems at all but don't think to comment.

✅ Verified Review | Newark to Ft Lauderdale. Spirit is unreliable and not necessarily the least expensive option. There are plenty of hidden costs. Since there is a high risk in losing a flight, this translates to hours of wasted time talking with customer service, which is really a useless outsourced buffer. Our flight was cancelled after 5 hr delay in April. We had expenses such as hotel, airport travel, car rental, so Spirit gave us a refund of the flights, along with 2 x $50 vouchers per person (We can't combine the vouchers on a single booking). Although this didn't cover all the expenses, I decided to let it pass. There were a few issues. Vouchers had to be used within 2 months to book two other trips per person (4 tickets in total). I couldn't find any destination for which Spirit was a better option than other airlines. And I was determined to fly to many destinations in order to use the vouchers. I inadvertently allowed vouchers to expire. I've been on hold with their customer service for 1.5 hours, to try and get them extended. They have me bouncing around like a ping pong ball. Everyone says I could've extend them if I called before expiration, which is a ridiculous rule.

✅ Verified Review | Las Vegas to Detroit cancelled 10 minutes before boarding because the plane wasn't even there. If they were that delayed we should have had a lot more notice. Second flight Las Vegas to Cleveland cancelled because a flight attendant was late for her shift. Now I'm stuck in the airport from 5am till 7:45pm in hopes of getting a flight with 3 layovers, overnight through a different company and I've received $24 food credit for my trouble? Absolutely ridiculous. Third flight through American airlines was great minus the fact that Spirit didn't put our checked bag ($45) on the ticket or our $20 reserved seats. Worst flying experience ever. I would never recommend Spirit to anyone. If I could pick 0/10 for all questions I absolutely would.

✅ Verified Review | Worst experience ever! Flight from Detroit to Las Vegas on September 11 was cancelled and rebooked for 12 hours later, then the departing flight from Vegas to Detroit was cancelled. They rebooked us on a flight for the next day. Customer service was horrible. Staff were rude, we were made to stand in a long line just to talk to a ticket agent who didn't seem interested in helping us at all. The only thing they gave us for our trouble was a $7.00 food voucher for having to wait at the airport for 19 hours for our first flight out of Vegas to Minneapolis and then for a 5 hour layover there. We will be getting home 24 hours later than we were supposed to. I would not recommend this airline to my worst enemy. Never ever again!