Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"obviously missed our flight"

(Canada)

Verified Review | I have a flight booked for today from Managua to Baltimore. There's one stop in Fort Lauderdale, but the arrival time is the exact time as boarding to the connecting flight. Seems doable on paper, but they don't tell you have to get your luggage and recheck your bag again. We obviously missed our flight along with 20 other passengers with similar flights. Maybe you think that this was just a one time hiccup but friend of mine booked the exact same flights the week before and missed his flight. The redirected flight went through Orlando, same as mine. They obviously do this often, and I've come to the conclusion that they do this knowing very well that you will miss your flight! They offered me nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManagua to Baltimore via Ft Lauderdale
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"would fly this airline again"

(United States)

Verified Review | I booked a flight last minute and found this airline was the cheapest. I made the mistake of reading the reviews after I booked my flight. I was so hesitant and even tried to cancel my flight after reading all the negative reviews. I was very surprised by this airline. I don't have one bad thing to say about them. Flight was on time. Flight attendants were amazing! They were on top of everything. We had a medical emergency and had to make an emergency landing in New Mexico. The flight attendants stayed calm and made everyone feel comfortable. Seats were not as bad as everyone made them seem. Overall my flight was great. I ended up with a 50$ credit with an apology letter due to the emergency stop. I would fly this airline again. The only negative thing I would have to say is no wifi on the plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOakland to Dallas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I will never fly Spirit again"

(United States)

Verified Review | Philadelphia to Fort Lauderdale. I understand the concept of a “bare fare” but when I had the experience of having a $65 charge to put my backpack on board the plane below my feet I decided to write this review. I have a laptop bag and a backpack that both fit in their baggage check holder and she explained I can only have “1” item. I will never fly Spirit again because the fact they try to charge $65 for me to carry an extra bag on board the plane and carry it off is absurd. Do yourselves a favor and book Southwest or American or just walk to your destination.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Fort Lauderdale
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"should be avoided at all costs"

(United States)

Verified Review | Las Vegas to Minneapolis. Spirit Airlines should be avoided at all costs! By the time you pay all their extra fees it is more expensive than a more reputable airline. The leg room in the planes is non existent. Luckily they do not allow the seats to recline, because if they did there would be lots of passengers with broken knee caps. Their service is poor. We had booked a noon flight out of Las Vegas that connected in Dallas and arrived in Minnesota at 4:30pm. Spirit changed the schedule without notifying me to a 8 am flight out of Las Vegas connecting in Chicago with a 5 hour layover. We get in at 8:30pm. 12 hours worth of airports and flying!. When i called to get it changed to a more reasonable flight i was told it could not be changed unless i wanted to travel on a later date. While waiting for 5 hours in Chicago, we heard announcements for a Spirit flight that was canceled due to not being able to find flight attendants. Another flight had it's gate changed at the last minute catching several passengers off guard and having to sprint to the new gate. This is an airline that should go away. Do not use Spirit!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Minneapolis
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience is not worth the price"

(United States)

Verified Review | Houston to New Orleans. I have flown Spirit Airlines a total of 3 time now (all round trips). All three of the times that I flew with Spirit, I have always encountered delay, set back, or flight cancelation. This will be my last time to fly with this airline. The experience is not worth the price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to New Orleans
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly Spirit again"

(United States)

Verified Review | New Orleans to Fort Lauderdale. I was traveling with a group to a PMA convention. We got to the airport at the same time. The rest of my group was traveling with Southwestern. They were in the plane at the original flight time and called me to let me know. Spirit had just informed us that we were going to have an hour delay. I thought well only an hour. Ok I’ll make arrangements. However as the night progressed we were informed again that there was a longer delay. At this point I realized that we were being lied to and I didn’t appreciate hat at all. The lack of consideration to those of us waiting was obvious. There was no inclement weather in our area nor in the Houston area where the plane was coming from. I will never fly Spirit again nor would I recommend it to anyone. Very poor professionalism when a company does not value the time and inconveniences that you place on your customers.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteNew Orleans to Fort Lauderdale
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"entire reservation was cancelled"

(United States)

Verified Review | New Orleans to Dallas. Horrible experience. My sister missed her flight due to lack of parking at the Louis Armstrong Airport in New Orleans. We quickly booked her another flight through American Airlines that was scheduled to depart later the same day since Spirit didn't have anymore. As we were checking in for her departure flight back to New Orleans, the representative informed me that the entire reservation was cancelled due to not showing up to the first flight. I asked what would happen to the original ticket I purchased and she informed me that it was available for repurchase for a higher cost. Ridiculous. She then informed me that the proper procedure would have been to inform an airport representative of the missed flight immediately so Spirit could reschedule the flight for the next day. I told her not only was my sister's arrival time sensitive, but speaking to a Spirit airport agent at the front desk would have caused her to miss her flight with American Airlines. She duly apologized and in essence said rules were rules. Ridiculous. I asked to speak to a manager (located overseas), after being transferred a million times and speaking to the supervisor, and the call was mysteriously disconnected. Terrible service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Dallas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"most expensive airline"

(United States)

Verified Review | Houston to Los Angeles via Atlanta. Don't ever fly with Spirit they come out to be the most expensive airline with all the fees they charge. They charge for almost everything. I booked with them thinking it would be cheaper but I ended up paying almost triple the amount. There customer service sucks and the seats are so uncomfortable. They don't even offer complimentary snacks or entertainment.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Los Angeles via Atlanta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"She said that we can't help"

(United States)

Verified Review | Detroit to Baltimore. The flight was supposed to leave at 8:45 am and I was at the airport with mobile checkin at 7:45 am. In domestic flights, you can easily pass the security in 20-25 mins and board the flight. But this time it took me about 50 mins to clear the security. I informed the gate attendant that its taking longer than usual and people have been stuck. She said that we can't help. Then who can help? She closed the gate right on time without waiting for a single minute. And the flight left at 8:40 am instead of 8:45 am.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDetroit to Baltimore
Date FlownOctober 2017
Ground Service 12345
Value For Money 12345
no
1/10

"ruined a long awaited weekend"

(United States)

Verified Review | Spirit cancelled their only flight from Kansas City to Las Vegas on October 21 four hours before departure. Their only options for us were to fly out the next morning on October 22nd or another day in the future. Flying out another day doesn’t matter when your plans were specifically for the weekend. Spirit ruined a long awaited and anticipated weekend in Vegas all for crew unpreparedness. Thanks. Oh and thanks for the $50 voucher that expires in the next month that I won’t be using.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKansas City to Las Vegas
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no