Spirit Airlines

✅ Trip Verified | Atlanta to Boston. Worst airline in history. No customer friendly policies. Nickel and dime you to death. Ok you are probably thinking is it really that bad? The price is so cheap. I'm here to tell you don't do it. Cheap flights are nothing if you never get to your destination. Summary: total round trip $96 from ATL to BOS -I got to the airport and they couldn't seat me on the plane and told me they can give me another flight the next day or if I need to get the the destination the same day, then fly with another airline. Cost for same day one way ticket from another airline $212 (actual cost). Ok at this point assuming I have a flight back with them I went to check in for the return flight. Guess what? They canceled the whole trip and told me my ticket was forfeited. Offer to re_book me for the same seat I already paid for for an additional $180. I'm not giving then more money. cost for another same day ticket back to ATL with another airline $220. So if you followed me this far here a summary of my total actual cost because I made a mistake of flying with Spirit Airlines. Initial cost: $96 additional outgoing one way cost with another airline-$212 additional return one way cost with another airline-$220, Total $528. So my cheap flight initially went from $96 to $528. If I booked with another airline in ATL round trip would have been around $180. So fly with them if you don't care about schedules, don't care about getting to your destination, don't care about being stranded, don't care about losing money, and don't care about pretty much anything then please book with them.

✅ Trip Verified | I was a loyal Spirit Airlines customer for about 15 years. But after my last trip, I will never fly Spirit again. And here is why. Upon our original check in from Detroit to Cancun on December 7th 2017, as always before, my boyfriend and I had our Spirit (new size bags) and purse. We were told that we have to pay $65 at the gate for both of these bags, because we were allowed only one personal item with us. It was never a case before. We paid, and while we were eating we were listening for our flight's updates. First it was on time, shortly after it was a slight mechanical issue delay, next our flight was cancelled due to new regulations. Pilots have to have uninterrupted 8 hours sleep. Our flight was rescheduled for the next day, December 8 at 7.20 am. As a result we lost 1 day of our vacation here. On the way back Spirit did it again to us. Only this time it changed our flight to 5 hours earlier. Thank goodness we printed our boarding passes the day before and the not same day. We would of missed our flight all together. I think many people did. When you are on vacation in Mexico you dont check your emails. So, instead of leaving our hotel at 2 pm we had to leave at 9 am. Because of Spirit's cancelling and changing of our flights we lost one and a half days out of our 5 vacation days. With all the extra fees for bags and emergency seats (which they did not honor on our connecting flight), lost vacation time, in total our personal damages Spirit cost us over $1000. All what they offered to us for our "inconvinience" was 4 vouchers for $50 each in order to book more flights with them (lol) before 02/2018. After our last experience we will never fly Spirit again because they are unreliable, unconcidered, rude, their business practices are built on scaming and deceiving their customers. They dont have enough staff to fly their scheduled flights because they dont keep enaugh staff on call to acomodate cancelled flights due to new regulation of mandatory 8 hours sleep policy (they are cheap!) like Delta does. So, goodbye Spirit and hello Delta.

✅ Trip Verified | My wife and I joined my college-age son on a trip from Chicago to Peru this past summer. Spirit Airlines not the airport, not the weather, not a mechanical issue cancelled our first leg with less than 4 hours notice from departure with no explanation and would not help us in any way get to Miami to catch our connecting flight to Lima. After waiting on hold for 30 minutes to speak to a rep who told me he was based in the Philippines offered to re-book us to Miami 2 weeks later! Spirit had another flight to Miami that night and could have bumped one of those passengers with no connecting flight to catch. We were left stranded in Chicago and left on our own to get to Miami by 6 am to catch our connecting flight to Lima at 6 am. We had to drive 90 miles north to the Milwaukee airport to get the only flight on a different airline that could get us to Miami in time. This was a huge additional cost. It took Spirit 4 weeks to refund the Chicago to Miami leg. Then they tried to charge us an upcharge for checking a bag at the Lima airport instead of online when there was no option to check a bag on their stupid website in Peru. And boy I tried a bunch of times. Finally, my wife needed water to take her medications on board and they wanted to charge her for water to take her medications! But "A cup of ice is always free." Do not expect any sort of courtesy or caring service from this unscrupulous carrier. Never again will we fly Spirit. By the way, their frequent flyer program deletes all you earned miles every 3 months unless you get their credit card in which case you must make a purchase every month to keep your miles alive. This in my experience is the worst miles program in the industry - the odds stacked against the passenger. Good luck finding the fine print and information you need on their website, in waiting on hold an average of 30 minutes to speak to someone who will be of no help anyway and good luck in using those earned miles. Seats are hard plastic with vinyl cover. Its no value for your money when your flights are cancelled and you have to pay double at the last minute to another carrier.

✅ Trip Verified | 1st and last time. We flew from Costa Rica to Dallas TX with a connection in Fort Lauderdale FL. It was the worst experience ever, when we arrived in FL for our connecting flight to Dallas we had to go thru customs, immigration, baggage pick up and re-check. Our connecting flight was only 1hr after our arrival and of course we were not able to make it on time and the airplane left us behind, it took them about 3hrs to get all the people with the same problem on another flight, they were very rude and unprofessional, gave us some meal vouchers that could only be used in Fort Lauderdale but we were transferred to Miami airport where we had to wait 16hrs. I requested to talk to the manager since the employees were very rude, all I was asking was for the voucher to be valid in Miami Airport and all I was told was buy your food here, there was nothing they could do about it. They were very rude and unprofessional. On top of that they didn't mention anything to us about the baggage fee that had to be reimbursed and when I asked about it the rep was mad about it and gave us the $ back but acted as though it was our fault. We finally were transferred to Miami airport leaving with the worst experience ever. We were not the only ones with the same problem there were tons of people having lots of issues and every rep was very rude.

✅ Trip Verified | My Spirit Airlines flight from Tampa to Cleveland, Ohio (Flight 178) on Saturday (12/09/2017) was canceled due to weather but there was no snow, storm or any bad conditions that would cause a flight cancellation. As a matter of fact I checked and no other flight to Cleveland for that day was canceled. They offered to send me on Tuesday or refund me. My refund was only $28 out of $250 that I paid for round trip. They claimed my ticked price for return was $28 and they didn't refund what I paid for my seat, my baggage or any fees. Spirit uses this scam to stay in business and that is how they can offer lower prices. A plane full of people, about 300 or more, were stranded just so Spirit can make money. I had to pay $180 for a car rental and drive 20 hours to get home.

✅ Trip Verified | Spirit Airlines is the worst in the business! After being delayed several hours we boarded the plane only to be moved back off due to mechanical issues. After about 30-45 more minutes, the flight was cancelled. The customer service desk was horrible! The manager was extremely rude and told me that he was doing all of us a favor by booking us on to another flight. I will never fly this airline again. With the outrageous seat prices and additional fees as well as very poor customer service, this is anything but a budget airline. I will say that all experiences with the flight attendants and pilots were positive, they were all extremely apologetic and kind. No sympathy for us or our family situation at the desk or when calling into “customer service”. Do yourself a favor and book with JetBlue, they are exceptional!

✅ Trip Verified | Flew Spirit from Orlando Florida to Dallas Fort Worth. Literally the worst airline ever. Seats were uncomfortable. Bags were extremely over priced. The staff were incredibly unprofessional. Drinks should not be so expensive either. Flight was late and my luggage was broken when we picked it up. Will never use them again.

✅ Trip Verified | First and absolute last time we will ever fly with Spirit Airlines. Scheduled to leave Fort Lauderdale, FL only for it to be delayed twice and then cancelled due to "weather" even though the representative on the phone let it slip that it was an "air traffic over-scheduling issue" before he then said "oh, and weather" because of course then it's not their problem. Had to rent a car and drive 2 hours to Fort Worth at midnight to spend triple on a ticket back to Minnesota for the next day. Never book with them. Our first and last time.

✅ Trip Verified | My flight from Tampa to San Juan Puerto Rico was cancelled due to Hurricane Maria. Spirit Airlines would not provide me with a refund and gave me a credit valid for only 60 days. When I attempted to use the credit I was told I missed the expiration date by two weeks and my credit was no longer valid. After speaking with 2 managers to see if they could still validate my credit since I had no choice that the flight was cancelled and 60 days is a ridiculously short amount of time to schedule a new trip, I was told no, the credit expired and nothing further could be done. They kept my money and provided absolutely no service! This company is making a profit off a major national disaster. This is unethical!

❎ Not Verified | Flew Los Angeles to Detroit. Spirit airlines is the worst airline to fly through. After a 4 hour layover they notify us that our flight will be delayed an additional 2.5 hours. After waiting 1.5 hours they canceled our flight. We were 10th in line and it took us at least 40 minutes to be helped by a representative. She was very nice however there were no flights until the next day. When I asked for hotel accommodations she told me that they don't give accommodations due to weather that the airport could supply a cot, pillow, and blanket. This will be the last time I ever fly Spirit even with the lucky seat that won 5000 flyer miles. Absolutely the worst customer service.