Spirit Airlines

✅ Trip Verified | Baltimore to Cancun. Except the price, everything else is bad. Staff is rude, unfriendly and very slow. Long queues especially for kids because they cannot be checked in online. Didn’t know how many people were on board which delayed the flight even more; and this in these times where everybody should stay on top of security. It was an unbelievably bad experience - so annoying and frustrating. I’d recommend to pay staff by checked passenger per time unit and customer sat. Then they will get their back up and run.

✅ Trip Verified | Boston to Orlando. Worse than the reviews! Customer service was lacking any sense of service. Overcharged for suitcase, told to "call someone in the office later". Seats are very uncomfortable, thin and hard and they don't recline. We felt like cattle being shuttled around by nasty herders! Never riding Spirit ever again!!

✅ Trip Verified | Ft Lauderdale to Portland. This airline is just as bad as the bad reviews allege. Most of their staff are rude and unfriendly, and act like they are doing you a favor to accommodate your requests. Flights get delayed, no expressed efforts to make sure connections happened, no seeming interest in service, and what’s worse, they aren’t really much cheaper than other airlines, when you account for all their other hidden fees. Moreover, many of their positive reviews are not wholly different and sound suspiciously like their advertisements. Going elsewhere for sure!

✅ Trip Verified | Cancun to Las Vegas via Fort Lauderdale. We flew Spirit Airlines a couple of times during our trip in the States. Flying/dealing with Spirit was the worst experience I’ve ever had with any airline. On our first flight, we were required to pay all these little hidden fees, luggage over by just a few grams - required to pay more $$$. The customer service was terrible. The plane was uncomfortable. I’ve flown budget airlines before but this was just shocking! We had to cancel our second flight with Spirit as we did not want to risk flying into Florida with the Hurricane. I have emailed Spirit several times requesting we receive the refund back monetary rather than credit note. They did not respond to me initially, I sent several emails and rated their response as poor before I got one email reply where the customer service rep didn’t even attend to my issue/query! I’ve emailed them several times again, and NOTHING. We are from Australia so we don’t anticipate coming back to the States anytime soon to use those credit notes. They also have an expiry on them (they may already even be expired). The customer service is terrible. The planes are terrible. The airline overall is terrible. Will never book with them again and I highly stress to others don’t book with Spirit. In the end, you don’t save much at all after paying all their fees, and it’s not worth the headache! If I could give this airline 0/10 I would.

✅ Trip Verified | I’m a south Louisiana transplant working in Ohio. I flew to MSY from CLE in October on a major airline for $600 and that was with one layover at a total flight time of 5 hours. Today (12/21) I flew Spirit non-stop from Cleveland to New Orleans at a roundtrip ticket of $280 and that’s including a $93 surcharge for my desire to have the first seat from the cockpit. I read all the horrid reviews before flying so I was expecting a sardine can with wings filled with degenerates. Well let me just say that was one of the most pleasant and most comfortable (and by far the shortest) flights I’ve ever experienced in my 38 years of flying. I will always fly Spirit henceforth when possible.

✅ Trip Verified | Houston to Chicago, Purchased 3 tickets to go to Chicago on July 25th. Flight dates were leaving Houston IAH on September 9th at 3:28pm and returning from Chicago to Houston on September 12th at 4:10 p.m. Had to cancel at the beginning of September due to the natural disaster of Hurricane Harvey. The representative informed me that I would be issued a credit that would be good for one calendar year and I agreed. The representative failed to mention that I had to book within 60 days. Now I go to book a new reservation and was told that I could not do anything since it had been longer than 60 days. I told both representatives that it was never disclosed to me about the 60 days.

✅ Trip Verified | Flew Minneapolis to Houston. Don’t bother with Spirit Airlines or the experience will bother you. They have faulty kiosks that don’t print your tickets, slow reps to try to check you in after, missed flight because of their delays, and then a sassy manager that won’t admit that it’s their mistake or do anything to make up for it. Oh and then they’ll sprinkle on an avalanche of hidden fees, hard to find confirmation codes to confuse you, and then tell you their great because they have young crews!

✅ Trip Verified | Atlanta to Boston. Worst airline in history. No customer friendly policies. Nickel and dime you to death. Ok you are probably thinking is it really that bad? The price is so cheap. I'm here to tell you don't do it. Cheap flights are nothing if you never get to your destination. Summary: total round trip $96 from ATL to BOS -I got to the airport and they couldn't seat me on the plane and told me they can give me another flight the next day or if I need to get the the destination the same day, then fly with another airline. Cost for same day one way ticket from another airline $212 (actual cost). Ok at this point assuming I have a flight back with them I went to check in for the return flight. Guess what? They canceled the whole trip and told me my ticket was forfeited. Offer to re_book me for the same seat I already paid for for an additional $180. I'm not giving then more money. cost for another same day ticket back to ATL with another airline $220. So if you followed me this far here a summary of my total actual cost because I made a mistake of flying with Spirit Airlines. Initial cost: $96 additional outgoing one way cost with another airline-$212 additional return one way cost with another airline-$220, Total $528. So my cheap flight initially went from $96 to $528. If I booked with another airline in ATL round trip would have been around $180. So fly with them if you don't care about schedules, don't care about getting to your destination, don't care about being stranded, don't care about losing money, and don't care about pretty much anything then please book with them.

✅ Trip Verified | I was a loyal Spirit Airlines customer for about 15 years. But after my last trip, I will never fly Spirit again. And here is why. Upon our original check in from Detroit to Cancun on December 7th 2017, as always before, my boyfriend and I had our Spirit (new size bags) and purse. We were told that we have to pay $65 at the gate for both of these bags, because we were allowed only one personal item with us. It was never a case before. We paid, and while we were eating we were listening for our flight's updates. First it was on time, shortly after it was a slight mechanical issue delay, next our flight was cancelled due to new regulations. Pilots have to have uninterrupted 8 hours sleep. Our flight was rescheduled for the next day, December 8 at 7.20 am. As a result we lost 1 day of our vacation here. On the way back Spirit did it again to us. Only this time it changed our flight to 5 hours earlier. Thank goodness we printed our boarding passes the day before and the not same day. We would of missed our flight all together. I think many people did. When you are on vacation in Mexico you dont check your emails. So, instead of leaving our hotel at 2 pm we had to leave at 9 am. Because of Spirit's cancelling and changing of our flights we lost one and a half days out of our 5 vacation days. With all the extra fees for bags and emergency seats (which they did not honor on our connecting flight), lost vacation time, in total our personal damages Spirit cost us over $1000. All what they offered to us for our "inconvinience" was 4 vouchers for $50 each in order to book more flights with them (lol) before 02/2018. After our last experience we will never fly Spirit again because they are unreliable, unconcidered, rude, their business practices are built on scaming and deceiving their customers. They dont have enough staff to fly their scheduled flights because they dont keep enaugh staff on call to acomodate cancelled flights due to new regulation of mandatory 8 hours sleep policy (they are cheap!) like Delta does. So, goodbye Spirit and hello Delta.

✅ Trip Verified | My wife and I joined my college-age son on a trip from Chicago to Peru this past summer. Spirit Airlines not the airport, not the weather, not a mechanical issue cancelled our first leg with less than 4 hours notice from departure with no explanation and would not help us in any way get to Miami to catch our connecting flight to Lima. After waiting on hold for 30 minutes to speak to a rep who told me he was based in the Philippines offered to re-book us to Miami 2 weeks later! Spirit had another flight to Miami that night and could have bumped one of those passengers with no connecting flight to catch. We were left stranded in Chicago and left on our own to get to Miami by 6 am to catch our connecting flight to Lima at 6 am. We had to drive 90 miles north to the Milwaukee airport to get the only flight on a different airline that could get us to Miami in time. This was a huge additional cost. It took Spirit 4 weeks to refund the Chicago to Miami leg. Then they tried to charge us an upcharge for checking a bag at the Lima airport instead of online when there was no option to check a bag on their stupid website in Peru. And boy I tried a bunch of times. Finally, my wife needed water to take her medications on board and they wanted to charge her for water to take her medications! But "A cup of ice is always free." Do not expect any sort of courtesy or caring service from this unscrupulous carrier. Never again will we fly Spirit. By the way, their frequent flyer program deletes all you earned miles every 3 months unless you get their credit card in which case you must make a purchase every month to keep your miles alive. This in my experience is the worst miles program in the industry - the odds stacked against the passenger. Good luck finding the fine print and information you need on their website, in waiting on hold an average of 30 minutes to speak to someone who will be of no help anyway and good luck in using those earned miles. Seats are hard plastic with vinyl cover. Its no value for your money when your flights are cancelled and you have to pay double at the last minute to another carrier.