Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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1/10

"disrespectful and untrained staff"

(United States)

Trip Verified | Fort Lauderdale to San Jose, Costa Rica. I was forced to pay for three hand bags as me and my two sons has handbags which we always carry and have never paid. We end up paying $217 total, $52 for checking luggage and then at gate this women sent us back to pay for our handbags. I'm never going to travel Spirit Airlines for its truly disrespectful and untrained staff. On the way to boarding the flight again another women came and put tag on one of our handbags and told me this bag you have to pay, I said I already paid she goes oh let me see your boarding pass. At least the staff should be trained to read receipts. Cheapest flight literally and cheapest way of making money out of unsuspecting victims.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to San Jose
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Gate closed 15 min before departure"

(United States)

Trip Verified | Baltimore to Boston. Customer service is terrible, airline nickle and dimes you for everything from charging you extra for a seat, carry on bag as well as checked luggage. Gate closed 15 min before departure and if you arrive at the gate within that time, you will find no one at the gate and the door closed. No consideration even when they are notified by the ticket agent that you are on the way. Ticket did not get credited or was I offered a rebooking. I lost 400 dollars on my flight. I will never fly this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Boston
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
2/10

"seats the least comfortable"

(United States)

Trip Verified | San Diego to Baltimore. While one of the worst airlines I've ever used, including a horrific experience 10 days ago that landed me on Alaska Air to San Diego, this particular flight was relatively worry free. The service at bag check, boarding, and inflight were good. The seats however are the least comfortable of any domestic carrier. I'm willing to sacrifice some comfort for price, but I'll never choose to be that uncomfortable again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Diego to Baltimore
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"left 40 or 50 passengers' bags behind"

(United States)

Trip Verified | Philadelphia to Orlando. Once again, Spirit has found a way to destroy any hope of us and our kids enjoying a trip. Today, Philadelphia Airport was a mess in general, but the Spirit counter took the cake. By the time we finally got to the counter, we checked our bag, and we could see behind the attendants that the bags were just piled up haphazardly with no progress. We even joked that there was no way those bags were getting on our plane. And we were correct. The Spirit flight took off and apparently left 40 or 50 passengers' bags behind. Unforgivable. How could an airline that has the audacity to charge $50-$100 + per bag not make certain it has at least a majority of the bags on board? Stupid. They would rather have the 50 or so angry passengers causing chaos at the destination, Orlando airport. Only after waiting in baggage claim for over an hour with NO information or announcement provided to let the passengers know what was going on. We finally called Spirit (By the way, you apparently can only get a real live person on the phone if you pretend to be making a new reservation), and were told to talk to the baggage office at the airport. Time will only tell if we or the other masses will ever get their bags. Till then, we need to buy new clothes, toothbrushes, toothpaste, and toiletries. And may have lost our specially-made Disney shirts. They offered us a $25 voucher on our account if we ever fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Orlando
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude, unfriendly and very slow"

(United States)

Trip Verified | Baltimore to Cancun. Except the price, everything else is bad. Staff is rude, unfriendly and very slow. Long queues especially for kids because they cannot be checked in online. Didn’t know how many people were on board which delayed the flight even more; and this in these times where everybody should stay on top of security. It was an unbelievably bad experience - so annoying and frustrating. I’d recommend to pay staff by checked passenger per time unit and customer sat. Then they will get their back up and run.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Cancun
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"felt like cattle"

(United States)

Trip Verified | Boston to Orlando. Worse than the reviews! Customer service was lacking any sense of service. Overcharged for suitcase, told to "call someone in the office later". Seats are very uncomfortable, thin and hard and they don't recline. We felt like cattle being shuttled around by nasty herders! Never riding Spirit ever again!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"as bad as the bad reviews"

(United States)

Trip Verified | Ft Lauderdale to Portland. This airline is just as bad as the bad reviews allege. Most of their staff are rude and unfriendly, and act like they are doing you a favor to accommodate your requests. Flights get delayed, no expressed efforts to make sure connections happened, no seeming interest in service, and what’s worse, they aren’t really much cheaper than other airlines, when you account for all their other hidden fees. Moreover, many of their positive reviews are not wholly different and sound suspiciously like their advertisements. Going elsewhere for sure!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Portland
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience I’ve ever"

(Australia)

Trip Verified | Cancun to Las Vegas via Fort Lauderdale. We flew Spirit Airlines a couple of times during our trip in the States. Flying/dealing with Spirit was the worst experience I’ve ever had with any airline. On our first flight, we were required to pay all these little hidden fees, luggage over by just a few grams - required to pay more $$$. The customer service was terrible. The plane was uncomfortable. I’ve flown budget airlines before but this was just shocking! We had to cancel our second flight with Spirit as we did not want to risk flying into Florida with the Hurricane. I have emailed Spirit several times requesting we receive the refund back monetary rather than credit note. They did not respond to me initially, I sent several emails and rated their response as poor before I got one email reply where the customer service rep didn’t even attend to my issue/query! I’ve emailed them several times again, and NOTHING. We are from Australia so we don’t anticipate coming back to the States anytime soon to use those credit notes. They also have an expiry on them (they may already even be expired). The customer service is terrible. The planes are terrible. The airline overall is terrible. Will never book with them again and I highly stress to others don’t book with Spirit. In the end, you don’t save much at all after paying all their fees, and it’s not worth the headache! If I could give this airline 0/10 I would.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Las Vegas via Fort Lauderdale
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"most pleasant and most comfortable"

(United States)

Trip Verified | I’m a south Louisiana transplant working in Ohio. I flew to MSY from CLE in October on a major airline for $600 and that was with one layover at a total flight time of 5 hours. Today (12/21) I flew Spirit non-stop from Cleveland to New Orleans at a roundtrip ticket of $280 and that’s including a $93 surcharge for my desire to have the first seat from the cockpit. I read all the horrid reviews before flying so I was expecting a sardine can with wings filled with degenerates. Well let me just say that was one of the most pleasant and most comfortable (and by far the shortest) flights I’ve ever experienced in my 38 years of flying. I will always fly Spirit henceforth when possible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCleveland to New Orleans
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I had to book within 60 days"

(United States)

Trip Verified | Houston to Chicago, Purchased 3 tickets to go to Chicago on July 25th. Flight dates were leaving Houston IAH on September 9th at 3:28pm and returning from Chicago to Houston on September 12th at 4:10 p.m. Had to cancel at the beginning of September due to the natural disaster of Hurricane Harvey. The representative informed me that I would be issued a credit that would be good for one calendar year and I agreed. The representative failed to mention that I had to book within 60 days. Now I go to book a new reservation and was told that I could not do anything since it had been longer than 60 days. I told both representatives that it was never disclosed to me about the 60 days.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Chicago
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no