Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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1/10

"read all their terms and conditions"

(United States)

Trip Verified | Fort Myers to Minneapolis. Beware that you read all their terms and conditions before you book with them. I was supposed to fly to Minneapolis from Fort Myers on 12/18/17 but my son got sick so I couldn’t leave. I did fly on the 22 instead but with another airline instead. I arrived at the Minneapolis airport this morning to fly back to Fort Myers come to find out they cancelled my return flight. I went on line yesterday all day trying to check in under my account and it said flight “confirmed” but wouldn’t let me check in it just keep saying we are working on your flight verify your email address for updates. I received no notification of any kind via email or my Spirit account. So to get back to Fort Myers they wanted me to buy another ticket and another bag check even though I had already paid for them once.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Myers to Minneapolis
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my time is worth more"

(United States)

Trip Verified | Every time I travel with Spirit there are delays for some reason. Minneapolis to Los Angeles, almost 3 hours of delay and back to LAX, the pilot is late and still not here. Pilot not being on time? Unacceptable, never experienced this before with other airlines. I will probably get 50 bucks voucher but my time is worth more.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMinneapolis to Los Angeles
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not care about customers"

(United States)

Trip Verified | Tampa to Pittsburgh. Told to check in at least 2 hrs early. Tried to check in four hours early. Would not let us check in at all more than 3 hours early. Came back and got boarding pass but would not take our luggage because "there is no place to store it right now." Paid $52 to check bag and then stuck sitting around for another 45 minutes before we can check our bag. Desk personnel are completely disinterested and unpleasant. Avoid this airline unless you have no other choice because they do not care about their customers. You are just cattle to them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Pittsburgh
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It is the worst airline"

(United States)

Trip Verified | Chicago to Las Vegas. I planned this trip in advance - have paid flight and expensive hotel, have paid a show. But before a departure we were told that flight is cancelled. We and all passengers were in a hysterics, nobody could get even on other flights. Spirit Airlines has returned us money only for flight and has refused to pay all other costs. The holiday has been spoiled. We lost a lot of money. It is the worst airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"whole thing has been a nightmare"

(United States)

Trip Verified | Houston to Denver. I wanted to change my return flight to stay in Houston longer. Trying to change the flight was the worst process I've ever experienced. It would take too long to explain it all - but suffice to say - it took numerous calls (about 6 total) to get the correct information and flights and they charged me 3 times for the changes - as if each mistake was my fault. I was in tears by the end of it while still on the phone with the rep. Then I went to purchase my bags online today, and it said my itinerary wasn't recognizable. When I called - and it's no easy task to get someone on the phone - I was told my first name was entered as my last and vise versa. The most basic info. If I had reversed my names, I would be told I had to buy a whole new ticket! Plus - they keep emailing me to check-in online but no matter what I do - it won't let me check in, and my flight is in less than 24hrs. I ended up paying over $500 for this flight home, and the whole thing has been a nightmare. I would recommend never flying Spirit. Don't be influenced by the cheap fare - you will end up paying way more by the time it's all finished.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Denver
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never ever again."

(United States)

Trip Verified | Atlanta to Las Vegas. I had heard nothing but bad things about Spirit Airlines, but thought hey might as well give it a try, especially for the price. My flight was cancelled due to the power outage in Atlanta, which was not Spirit Airlines fault, but how they handled it definitely was. I was told I could be put on the next flight, ok sounds great. I call to get changed to my new flight (this is all happening on a Sunday afternoon, December 17th.) and I am told the next flight isn’t until Friday 22nd. I was traveling for work and had to be there on Monday and was returning Thursday the 21st anyways. After emailing, Spirit Airlines will not reply anymore. It’s insane, I had to book flights through another airline to get there on time and spent around $1100. Never ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Las Vegas
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I was really pleased"

(United States)

Trip Verified | Flew from Baltimore to San Diego yesterday and all I can say is that I was really pleased. At first I didn't expect a lot from Spirit Airlines but the crew changed the flight. We departed early from Baltimore and arrived on time at San Diego. The crew were really sympathetic and joked during the flight in order to make it faster for passengers. They told us "don't listen to the comments of other people about the airline because it's nothing but lies", which was quite funny. One lucky passenger got an extra 5,000 miles for future travel with the company. The only downside was the check-in machine, which didn't work correctly. I recommend this airline for people who want to fly for cheap with not many baggages.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to San Diego
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"reputable airline would cost the same"

(United States)

Trip Verified | Atlanta to New Orleans. The worst experience. The employees were rude. Asking a question “when will the flight board and depart?” The employee at the gate did not even look up and mumbled an answer that I couldn’t here. I paid for my bag according to their policy and then witnessed over half of the passengers carry on bags not tagged. The agent never even looked or inquired. All said and done a reputable airline would cost the same.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to New Orleans
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I did not receive a refund"

(United States)

Trip Verified | Chicago to San Diego via Las Vegas. The worst airline ever. I will never fly them again and wish I had never taken the flight. Everything they say about customer service being horrible, uncomfortable seats and nickel and diming you is true! I booked a flight to get to San Diego Christmas day and after paying for my seat, my luggage and check in fee was waiting in the airport. 1st hour passes after take off and the plane is delayed. Second hour passes and the plane is marked delayed. Then an attendant gets on the speaker at the airport and announces, "Once again, if your on the flight to SD your plane has been cancelled. Please see the customer service desk for accommodations. The next flight to SD is tomorrow." Tomorrow? Tomorrow is not Christmas. Once again? When did they say it the first time. I finally got to the counter at the gate and was told they could not help me and that I should to go to Customer Service desk as instructed. This was Christmas day and I just wanted to make it in time to celebrate with family and instead I am stranded and dealing with rude Spirit employees. I ran over to Southwest Airlines that was in the same terminal and was able to book a flight to SD thankfully. The very friendly SW Agent told me to go back to Spirit and ask for luggage that was already checked in so it could travel with me. I went back to Spirit and asked them for my luggage. "We certainly don't have it here. You will have to get it from baggage claim", I was told. I asked if they could get it and was told no that I would have to go get it. So I had to run to baggage claim, leave the secure area and pick up my bag which was just sitting there. I then had to re-check in through TSA and get back to the SW gate before the flight took off. I happily made it home in time for Christmas. I contacted Spirit for a refund for my flight which cost $200, seat charge at $33 and luggage charge/check-in at $52. I felt this was fair since they cancelled the flight. After two days, I got an e-mail from Spirit. I did not receive a refund, I instead received a $50 Sorry voucher to be used on Spirit, just to add insult to injury.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to San Diego via Las Vegas
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"would not help me rebook"

(United States)

Trip Verified | Atlanta to New Orleans. I got to the flight 3 hours early. My boyfriend was zone 1 and I was zone 4. They called zone 1 and most people got up to board. I waited for them to call zone 4 and they never did. I walked up to see if I could board yet and they said they gave up my seat. They were super desperate to give up seats because they announced numerous times that the flight was overbooked by 4 seats. I watched my luggage and boyfriend take off and was sitting right there the entire time. Also every customer service line/person at desks at the airport, would not help me rebook a flight or anything. Nobody in Spirit was of help or cares at all as I began to cry at how unfair the whole situation was. I’ve flown numerous times but never Spirit. And never again. The dollar matters way more than any person. This reminds me why I usually fly delta or southwest, real airlines with morals.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to New Orleans
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no