Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"customer service horrible"

(United States)

Trip Verified | Boston to Ft Lauderdale. Let's start off with an overbooked flight. Then after that Spirit proceeded to throw all of these offers at us that seemed great but were total lies. Like you have 2 free round trip flights to anywhere but not mentioning price. Also we have your lunch, dinner and breakfast covered. Literally between me and my GF for each meal giving us a 14$ voucher to eat. Please tell me where you can eat with 2 people for 14$. When we got to our hotel the lady at the front desk called a few local areas about our vouchers. The few local restaurants told us that they don't accept the vouchers, because Spirit has yet to pay them, so these vouchers are sitting at the restaurant as a debt. Literally only thing that pulled through nicely was the hotel. The customer service was horrible. The experience atrocious. Worst experience ever. By the way I'm here now and our morning breakfast voucher for the 14$ they gave us I got told by 3 areas in the airport they are expired.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Ft Lauderdale
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid this airline!"

(United States)

Trip Verified | Booked to fly Pittsburgh to Myrtle Beach with Spirit Airlines. Avoid this airline! I haven't even gotten on the plane yet and my 'cheap' ticket costs have practically doubled. Want to carry more than a purse? $45 bucks. Want a seat that reclines? Isn't smaller than all the others? Be prepared to fork over more money! Want to check in with a real person, $10. It's ridiculous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePittsburgh to Myrtle Beach
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it's not worth it"

(United States)

Trip Verified | San Jose to Fort Lauderdale. Spirit Airlines is horrible. I traveled with a group of 4. They delayed our flight from 1:12AM to 8AM without any reasoning. When calling the company, we were always redirected to a different person and nobody was able to help. Someone from Spirit gave us a number to call within the company, and when we tried to call, the number was not in service. When we went to the counter to talk to them in San Jose airport, no accommodations were made and everyone was expected to "just sleep in the airport". Passengers had to argue with airline representatives to even get a food voucher. Airline representatives were rude and unhelpful, and even lied to passengers faces saying that "no hotels were available" (even though we checked and many hotels nearby were indeed available) and saying that everyone's connecting flights were going to be rebooked. We had to argue and be persistent to be ensured that we had a connecting flight (even though they were so sure we did), and it turns out we did not have a scheduled connecting flight and had to be rebooked through another airline. Only one member of the airline was helpful in our entire experience. When we went to get our boarding passes, we overheard other customers being told that they were unable to get a connecting flight (even though the customers were assured that they had new connecting flights just a few hours before). To compensate the overall terrible experience, we were compensated with measly $50 flight vouchers with Spirit. Needless to say, I will not be using them or flying with Spirit again. Please don't fly with Spirit Airlines, it's not worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Jose to Fort Lauderdale
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Trip Verified | Las Vegas to Los Angeles. They boarded all of us onto the plane only to have us sitting on the airplane for over 2 hours waiting to take off. The flight attendants were extremely defensive as to what was going on, providing no update. There was no air flow for the wait in turn, causing a passenger to have a panic attack and escorted off the plane. All while this was going on we were provided no update, plan, or any information regarding why we weren't taking off or when we could expect to arrive. After finally taking off the customers then had to deal with grumpy and aggravated flight attendants. To say the least it was not a good experience. I was then offered a voucher at the counter and was never told that they expire immediately. They apparently expect you to book another flight with them within a month or two of a horrible experience? I called to see if they would let me apply the $50 voucher to the flight I am planning and was hung up on by customer service. I can't believe I even spent a dime with this company or tried for a second time. After the many bad reviews I have heard, it was a mistake I won't make twice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Los Angeles
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This was not acceptable"

(United States)

Trip Verified | I have flown many airlines through the years and things happen to cause late flights or even cancelled flights. In each instance, the airline was very accommodating and worked with me to get to my destination. This airline did not. There was a nor'easter storm predicted to hit Hartford the following morning of my return trip. My flight was cancelled, which I received in an email so I called Spirit Airlines to reschedule another flight. The only flight available was in another 5 days. I had to be back to work the next day. My total cost, including purchasing seats and 1 carry on bag was $332 and I was reimbursed $136 dollars. This was not acceptable nor was the casual attitude of the customer service rep when I told her I had to be back the next day. "We are all full" was the answer and then silence. It's a good thing I can work quickly on the computer because flights were filling up on the screen as I tried to fly back to Connecticut. The one way flight I had to book with another airline cost the same as the round trip flight on Spirit. I had to fly into a different airport in another state, have someone pick me up and go back to Hartford the next day to pay for parking with an additional two days added to the cost. I know airlines cannot control the weather but they should at least try to make their customers want to fly their airlines again by helping them out when cancelling a flight. I also know this is an "a la carte" airline but drinks costing $7 with $18 seats that are dirty and an additional cost for a carry on bag added to the list of why I will not fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Myers, Florida to Hartford, CT
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service ever"

(United States)

Trip Verified | Philadelphia to Orlando. Worst customer service ever. From $65 for carry on luggage to rude flight attendants. Never fly this airline. Frontier is cheaper and has better customer service. I don't care what you do to fly something else just make it happen. You'll regret every second of the flight.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Orlando
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"frustrated with their bad customer service"

(United States)

Trip Verified | I will never fly with this company again! It’s a company that doesn’t care about its passagers. My flight from Boston to Orlando on 3/9, with a layover in Baltimore, got delayed for more than an hour, supposedly because they were having issues with closing the plane doors. So we had to wait onboard the whole time, and they didn’t offer any accomodations, such as free snacks, for people like me who was waiting to get breakfast at the airport, before boarding the next flight to Orlando, which I almost missed because of the delay and this is not the worst part! My flight back to Boston on 3/12 was canceled due to bad weather. They did not rebook my reservation on the next available flight, and every time I tried to talk to customer service about it they kept moving it further away saying that all flights were full, when I could see on their website that there were still seats opened for earlier flights. It took me almost 2hrs on the phone to finally speak with the manager’s manager, who finally decided to rebook me for an earlier flight. At that point I was just frustrated with their bad customer service and decided to get my refund and rebooked with a different company. Lastly, the savings I thought I was getting was not real, because I paid an additional $60 for my carry on, which is free with most companies.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Orlando via Baltimore
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not care about passengers"

(United States)

Trip Verified | Baltimore to Las Vegas. I would suggest not to use this airline at all. They do not care about passengers, the only thing they care about is money. We were traveling to Las Vegas for Spring Break and they are poor. Yes, this was the cheaper flight compared to others at the beginning, but they charged so much for extras that it became more expensive. This airline charge money for everything, literally everything. Their seats are uncomfortable and their everything is super expensive.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Las Vegas
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unprofessional and lack planning"

(United States)

Trip Verified | Spirit canceled our flight from Minneapolis to Ft Myers with no plans for how to accommodate all the passengers on this flight. They offered refunds or attempts at flying standby in the next day or two. They then failed to remove the luggage from the plane. So we bought seats on a different flight however were never able to retrieve our luggage off they plane they had loaded it on in spite of waiting hours. We were told by Spirit to replace the items that we needed and they would reimburse us. I submitted receipts for diapers, formula, etc that we had to replace and they refused reimbursement. They are unprofessional and lack planning. Don't ever subject yourself or your family to them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Ft Myers
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't care about people"

(United States)

Trip Verified | Ft Lauderdale to San Jose. Horrible experience. This airline don't care about people. I am a senior with a medical condition and they don't provide any solutions to find a place to stay meanwhile the delayed flight departs. I seat next to the baggage claim belts without use my medical electrical device to breath. The only answer was i can give you the money back if you want to cancel. They are the worst.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to San Jose
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no