Spirit Airlines

✅ Trip Verified | Fort Lauderdale to Denver. Really bad airline, terrible customer service, they give wrong information about the hour to departure and delays which make you lost your flight. To explain it better i was supposed to fly to denver from Miami but for a weather situation the flight was delayed but that's not the problem because that can happen in any airline but the problem was when i made the check in online and the flight was delayed to 10.29 pm and in the boarding pass say 8.59pm . I call to customer service and after a long waiting time a guy say that the flight was delayed even more to 12.44. I was really confused because i didn't know to who believe email- 10.29, boarding pass 8.59 or the guy from customer service 12.44. I call back again and this time was a girl who tall me that my flight was for 10.29.

✅ Trip Verified | New Orleans to Fort Lauderdale. I can deal with no snacks. It's crazy you can only bring 1 bag and an average purse counts as a carry on but ok. However, their communication is abysmal. I'm still waiting for a flight to take off that's been delayed two hours. But no one told us how log it would be delayed. I was fortunate enough to have enough battery to check my email, where I was informed of a new arrival time. Boards showed outdated status all night and no one said anything to passengers. Which also hinders the ability to communicate travel plans with family. The gate agents weren't even available to speak with because they were constantly tied up dealing with issues. Their prices make travel more affordable, but I'll pay the extra for better customer service moving forward. Major inconvenience for those trying to return home to start a work week.

✅ Trip Verified | Philadelphia to Las Vegas. Had my airline delayed over 10xs so far. I have a 5 year old with me. Offered no help, no hotel or food for my child. Have been sitting at the airport for over 24 hours waiting for another flight. I have tried to get a refund so that I can get on another plane, but they have done nothing. I’m tired, my child is tired and all they can say is there’s nothing we can do about it! Don’t fly with them ever, especially if you have children!

✅ Trip Verified | I flew Spirit Airlines round trip from Hartford CT to Orlando FL with zero issues. Were the seats comfortable, not lazy boy quality but they did their job. I'm a fairly large guy 6ft, 250 and I wasn't cramped but things were tight. All things I knew, I signed up for the sake of saving money to have a nicer vacation. If you need super comfortable seats or to be pampered this isn't the airline for you. If you need to get where you are going and save some money then this is wonderful. The in-flight snacks I had gotten for my 3 year old, were they cheap? No, but nothing usually is while traveling.

✅ Trip Verified | Ft Lauderdale to Tampa. It is not a discounted airfare flight once you apply baggage fees, boarding fees, seat fees etc. Also plane seating is tight regardless of the seat for someone 6'2" and 350 lbs. Flight was scheduled at 9:59pm from Ft Lauderdale to arrive in Tampa at 10:49 pm. Stared getting flight updates at 9:27am, 12 hours before scheduled departure, that flight would be delayed. Flight ended up being delayed almost 3 hours. Didn't arrive in Tampa until almost 1:30am. Terrible flight.

✅ Trip Verified | New Orleans to Las Vegas. Worst service ever! My adventure started with a 45min line to check your own bag. Then security took an additional hour. The seats were uncomfortable and the flight attendents were rude. This airline makes you pay $3 for water. No complimentary anything. Then once I had landed in Los Angeles I found out they had lost my luggage. It is now going on over a week of it being lost! Never flying this airline again!

✅ Trip Verified | Houston to Chicago. We are stuck in Houston waiting for our flight to be released into Chicago. There has been absolutely no communication up until this point other than emails stating that our flight has been delayed. I spoke to several Spirit employees who would not release any information to me or were rude when I try to find out what is going on. Having open communication is key so customers understand What is going on and what to expect. I approached another employee who was so polite and courteous explaining to me exactly what was going on. He explained that there is bad weather in Chicago and showed me the radar and said that Chicago is not allowing flights to come in at this point. He said our plane is here at the Houston airport and so is the flight staff they just got here from their hotel. They are waiting for weather to clear so we can safely land in Chicago. Thank you for his open communication. He truly cared and took the time to explain what was going on which relieved a lot of worry on our part.

✅ Trip Verified | Medellin to New York via Fort Lauderdale. My Flight was delayed by 45 mins due to weather. Which meant that there would only be an hour or less to go through security, customs and immigration. Spirit Airlines stated their policy is to give at least 90 mins for connecting flights but I had less than an hour. I understand the weather but they knew we would not have sufficient time to make connections and did not adjust the schedule of the connection so that we could make the connection and when we missed the connection we were told the next available flight was Wednesday and it was Monday night. No hotel just a standby voucher on a flight that probably won't have any available seats. So, now I have to spend the night at the airport possibly 2 nights if there is no standby seats available in the morning. And they will not compensate me for the time lost at work, as well. I talked with the supervisor and she told me I need to write an email if I feel I should be compensated. Bottom line don't waste your money on this airline. This airline won't even give you a glass of water and you have to pay for your carry on. I will never travel Spirit again.

✅ Trip Verified | Baltimore to Atlanta. Horrible customer service from check-in to baggage claim. I flew alone with my two children. The flight attendants were so rude. My family will never fly them again. No WiFi, not family friendly.

✅ Trip Verified | Las Vegas to Dallas Ft Worth. I have flown Spirit three times and all three experiences were the worst. As I sit in the airport with a 48 hour delay just to get home on Mother's Day. I arrived at the airport in Dallas an hour before takeoff the staff denied me my boarding pass which caused me to miss my flight I thought no big deal so I went and booked a one-way with American Airlines figuring at least I had my one way back with Spirit but boy was I wrong! while being denied my boarding pass I could have at least been instructed that the rest of my flight was canceled due to me missing the first plane in Dallas but instead I receive no email nor notification I went on with my vacation in Vegas just to arrive at the airport and print out my boarding pass only to find out that they had cancelled my flight. I must say this is the most ridiculous Airline - around every corner they are looking to take your money. I would not advise flying with Spirit you'll do better spending more money to get the treatment you deserve and customer service you deserve for your money. I explained my situation to the customer service agent and she told me that my ticket was nonrefundable even though I wasn't the one to cancel and that my ticket was non-transferable and then she offered to sell me my same flight for $293 for a one-way when I paid 107 for the round trip. Save your money and your headache and find a better airline.