Spirit Airlines

Not Verified | This is my second Spirit Airlines flight that has been delayed in the last week. The first was a weather delay and probably unavoidable. The second was due to an issue with a flight attendant. This delay was an immediate hour delay, which is frustrating. You didnt know you were going to be an hour late before everyone arrived to board? I'm mostly frustrated with the communication. I inconvenienced my family by a really early wake up only to find that the flight was significantly delayed. I think Spirit can do better.

Not Verified | Tampa to Atlanta. I would say you get what you pay for considering Spirits “cheap” flights however not really because its just as much as the main lines after you pay an arm and a leg for even just a small carry on. 3$ for water (but ice is free!) And in addition, there’s less amenities on spirit than other flights and I feel I've been jipped of my money. Definitely won't fly with Spirit again.

✅ Trip Verified | Richmond to Ft Lauderdale. I decided to purchase cheap tickets from Spirit Airlines b/c it seemed to be like a great deal (at the time) to get me from point A to point B. My first ticket from San Diego to DC had to be cancelled due to a court appearance. When I called them to explain, they told me that I would cost me about $176 to rebook my ticket. However, I could cancel it for $100. After the cancellation, of a $230 ticket, they ended up refunding me only $60 in airline credit. Less than a week later, I ended up purchasing 2 one-way tickets from my mom to pick up my Nephew. I had booked it thru Cheaptickets.com which has a 24 hour cancellation policy. I mistakenly purchase my mom return ticket on the same date as her departure, when I called to cancel this, Cheaptickets advised me that for Spirit Airlines the issue had to be dealt with them directly. Call Spirit Airlines and while I am on the phone, there is a message that says "you can make changes to your reservation online or via the app." Go to the app and I make those changes. Surprisingly with a $1.00 plus refund. I make a screen shot of this just in case. Go on with my day. Two days later, I tried to pull out the itinerary, and it keeps showing me the original itinerary from 06/19 instead of 06/23. I called Spirit Airlines who were not able to locate the change and told me that there is no option to make changes thru the app (apparently she was not familiar with the app and its features). I asked to provide me her email to send her the screen shots with the changes, she provided me with a website to go thru (which makes me wonder how that is going to help me if their app is the one that got me in this mess in the first place). Then, transferred me to floor manager who attempted to assist me by looking into my credit card, name of the passengers, etc. but at the end was not able to assist me as well. At the end. I lost about $500 in less than a week, rebooking for my flight from San Diego to DC, and now purchasing new tickets from VA to FL for my mom and nephew (tickets turned out to be non- refundable?). I realized $30 to $50 dollar difference is nothing compared to the peace of mind other established airlines provide you with, on top of the fact that you can take a decent size carry-on and they provide you with soft drinks during their flights.

✅ Trip Verified | Hartford to Fort Lauderdale. My party of nine checked in with plenty of time at the Spirit Terminal at Bradley Airport in Hartford, CT. As we only eat kosher, we were finishing up our kosher pizza (purchased out of the airport as there are no kosher stands there) as we were walking over to security etc. We then headed over to security and got to the gate with 25 minutes to take off. They closed the gate and claimed we were eating pizza and dawdling. We were not doing any of those things. We had 5 kids with us and twin one year olds. We left ourselves plenty of time. they saw we checked in more than 3 hours to flight time. They saw we were going thru security as it is a tiny airport, they did not call us, help us, make final boarding calls. They saw security took a little longer because of our party size. We got to the gate with 25 minutes till take off and they didn't care. They didn't even want to speak to us.

✅ Trip Verified | Flew Spirit Airlines from Boston to Cancun. By far the worst airline out there. Not only was our “non-stop” flight having a stop, but our unexpected stop had a two hour delay which was longer than the last leg! Insanity. Basic lying and totally taking advantage of customers! Don’t fly this airline!

Not Verified | Did not even get a chance to fly this terrible airline. I had booked a weekend trip to Vegas and the arrival and departure times were reasonable. After I'd booked to fly from Kansas City to Las Vegas, Spirit Airlines changed the times to give me two red eye flights. Completely unacceptable. I would never recommend this airline to anyone. Bait and switch business practices.

Not Verified | Orlando to Ann Arbor. This airline is great, it takes where you want to go safe and fast. The problem most people have is the legroom or no entertainment yet that is true, it’s very small. The legroom is one inch less. The entertainment was low but if you have a phone or Netflix, any type of entertainment, you will be fine. My flight was 2.5 hours, yet they got there 20 minutes earlier. If you are taking a very long exhausting flight Spirit might not be the best choice, but if your flight is under 4 hours, Spirit is perfect. A lot of people who set up reviews expected more for less. It is exactly what you get for it. Way cheaper and you get what you expect it’s great.

Not Verified | Oakland to Las Vegas.For all the horrible things I heard about Spirit my experience was fantastic. I was flying with my family, 2 adults, a 6 year old and a 16 month old. We had a really long layover from our first flight which was on a different airline so we had to get our bags and check back in to Spirit. The agents were very kind and allowed us to check our bags over 3 hours before our flight which is not their standard policy. The entire Spirit staff was friendly and went out of their way to ensure that we were okay traveling with children. Despite their charges for bags, seats etc. I would fly Spirit again.

✅ Trip Verified | Worst experience I've ever encountered with an airline. Leaving from Los Cabos to Dallas/Fort Worth. I arrive at the airport on time in Los Cabos only to find out my flight had been delayed about and hour. After boarding come to find out the aircraft was experiencing some problems (was told computer problem) and we boarded off the plane and taken back to the terminal, but was not given any time frame when the problem would be fixed or when we could board back on. Needless to say the problem was fixed shortly after we boarded off. Some of us boarded back on the plane but there were several passengers missing because they went to get something eat, and shopping to pass the time. Meanwhile passengers on the plan had to wait until all passengers were accounted for, since it was an international flight. All this took at least 3 1/2 hours, which I ended up missing my connecting flight which was leaving @ 2:03 to ATL. At no time were offered any complimentary/snack or something to drink for the inconvenience. When we arrived in Dallas, had to go through customs, try and re-check my bags and were given all types of mis-directions from people who worked there. Finally, get to Spirit ticket counter, had to speak with a manager to get me scheduled on another flight. This time through another airline which push me back some more. I didn't leave until 8:53pm. When I arrive in ATL @11:55 pm come to find out my baggage was not on the flight and was told it would be on another flight coming in around 1:30 AM. I will not recommend or use this airline again.

✅ Trip Verified | My husband and I missed our flight due to some unforeseen circumstances while traveling from Mexico back to US. We approached the Spirit Airlines counter for assistance an hour before our flight knowing we would not have time to check our bag and make it through security in time but there were no employees where there. When an employee did show up she informed us they could put us on the next flight Saturday morning at no cost. She walked away and never returned. The other airport employees told us that there were no more Spirit Airlines flights for the rest of the day and the desk was closed, there was no one we could talk to. We called Spirit Airlines to see if they could change the flight for us and they refused to offer any assistance. This airline had a bad reputation and I usually defend them as I travel frequently and always fly Spirit but the customer service was so terrible in this situation. My husband and I will never use this airline again. They lost two customers today.