Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3041 reviews
3/10
2 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Denver International Airport to Las Vegas Nevada airport. Flight number 719 on March 19th 2014 and back to Denver March 22nd on flight 562. Terrible experience both to my destination and back. I fly a lot and was very disappointed. The fees for the bags are crazy. I was able to get on the plane to my destination without a fee. Then on the way home they charged me for the exact same bag that had the exact same things in it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

I recently flew Spirit airlines for the first time. After reading all the reviews posted I was nervous and somewhat sceptical about this airline. However both to and from Orlando I couldn't have asked for anything better! From the time I checked at Houston the staff was fantastic to the flight staff to the members in Orlando I was very happy with the service that I received. I would definitely recommend Spirit to others and will be using this airline again!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Spirit Airlines customer review

(United States)

My wife and I recently flew round trip from Chicago to Orlando. I was somewhat leery of flying Spirit after reading the many reviews. However my anxieties were alleviated after this trip. Why? Simple I did my homework. I read reread and researched Spirit's baggage policies and followed them to the letter. We experienced no problems at all from check-in to deplaning on both legs of our trip. If you plan on taking advantage of Spirit's low rates great. Enjoy the extra cash in your pocket. However if you can't fit their guidelines for baggage weight and size limits then plan on paying additional. By the way my wife and I did have to pay additional money for three checked baggage but the final cost was still over $500 cheaper than the other airlines that I was considering before booking my flights on Spirit.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

The other day was the first time my wife and I have flown Spirit and it will be the last. Their bait and switch marketing is offensive. Save $100 on the ticket only to see it go right back to the company via seat charges (assuming spouses want to sit together) a baggage fee of $30/bag and a weight of 40 lbs (not the standard 50 lbs for most carriers) a personal items list that for many likely results in a "carry-on" bag fee the constant notice that you better get all of our a la carte pricing right or we will soak you $100/bag at the gate or charge you for not handling all ticketing and check-in online. There were charges for everything on the drink cart except tap water - which wasn't offered. I was waiting for them to announce a bathroom use fee. At the end of it all we arrived early only to sit on the runway for 50 minutes more making us overall 30 minutes late. The baggage claim carrousel was changed with no announcement. The airlines touts that it is all about saving people money and statements that is completely up front with their policies is garbage! I've been in business for over 50 years and have flown a lot of miles. We will obviously never fly them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

It wasn't as bad as everyone said it would be or it was as a matter of fact it feels the same as every other plane. I traveled with 4 children and my spouse and were seated together to and from MN MPLS to LAX CA. We booked our check bag online and kept the luggage under 40lbs so it only cost $21 since I joined the $9 club. We saved over $350 for our entire trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Spirit Airlines customer review

(Canada)

Don't expect a 5 star experience for a 1 star price! Read everything and prepare your baggage beforehand. We saved lots of money flying with spirit! Our expectations were low due to all the terrible reviews but everything went fine! We didn't buy anything on the plane nor extra baggage. Seat were okay but I would consider larger seats as I am a tall person and leg room was a bit tight. Staff was pleasant at Plattsburg airport a bit less at Fort Lauderdale but still reasonable. No entertainment was offered.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Spirit Airlines customer review

(United States)

I first flew Spirit in November 2013 on a return trip to and from Cancun Mexico. Booked on Spirit after coming across the cheap prices on Kayak. I went to the airport ready to do battle but much to my surprise I was quickly processed through there were no surprise extra costs and the flights were in fact uneventful. I again flew last week to and from San Diego and the experience was the same. Yes I wish they had better seats with more leg room and perhaps provide some sustenance during the flight but I guess one has to prepare for lack of such amenities when flying budget. Would I fly with them again? Yes I would. During the four flights I had with Spirit I saw the ground/airport crew work overtime to make sure that we did not miss the connecting flights when there were delays sometimes personally escorting/directing the passengers through the maze of airport hubs and the on-air crews were always pleasant.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Hidden fees all over terrible customer service rude staff in every department! Every bag you have is extra money checked bags carry on bags and they tell you none of this until after you have bought your ticket. It even costs money to print your boarding pass at the airport. Your carry on can weigh 50 lbs which costs you different amounts based on when and where you tell them you have a carry on. Then if you check a bag it costs you another 50 bucks if it weighs over 40lbs! I have flown plenty this is by far the worst experience I have had with an airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Because their rate was much lower than all other carriers I decided to try Spirit for my recent Chicago to Las Vegas round trip. I found the planes to be reasonably modern and the service to be fine but what really bugged me was that they charged for everything! Seats checked bag carry on luggage (if you do not pay at time of booking it jumps to $100 per piece at the gate) beverages (including water and coffee!) and snacks. I understand that it is a low-fare and no frills airline but really must you need to charge for everything? This cannot be a long term business model. You don't feel that you got the value for your money. I am a frequent business flyer who logs between 40-50 thousand miles per year. I have a few favorites but I am always on the look out for options. Needless to say Spirit has been erased from my list. I don't have much spirit for this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Flight from LaGuardia to MCO (Orlando) with a connecting flight in Detroit - absolutely mortified with the check in service at LaGuardia. My 17 year old son brought his skateboard on the flight as it is permitted with the TSA guidelines. When we got to check in the man at the desk said Spirit has different policies but he would allow it if we pay extra $50 to bring the skateboard on the plane. He said he would call the gate to let them know. When we got to the gate the people almost didn't allow us - the guy at check in didn't call. When we got into the plane my son had his board and the people on board said oh yeah that's fine! When we got to Detroit we looked at the receipt to explain to the next flight attendants and we were shocked when we saw $110 on the receipt. The man at check in deliberately lied to us. Spirit flight was fine no TVs but that's fine. Absolutely outraged by the check in service at LaGuardia.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]