Spirit Airlines

✅ Trip Verified | I wanted to change my flight back by 2 days and Spirit wanted to charge me $100 for flight change plus balance of the new ticket - thats $100 cost more than what I paid for my ticket which was $65. hat made no sense to me. This will be my last time flying with Spirit, their charges are to high for everything including baggage. It's really ridiculous. I'm done with Spirit.

Not Verified | Atlanta to Detroit. We booked a flight for my son with Spirit to come home to visit his family and friends. It was due to depart Atlanta at 4:21 to arrive in Detroit at 6:22. My son had to make a two hour drive to Atlanta and provided himself with the standard two hour window to make his flight. After parking in a prepaid parking lot and taking the shuttle to the airport, we received an email from Spirit that his flight had been cancelled. We received this email at 1:57; less than two and a half hours before his scheduled departure. He was instructed to check in upon his arrival at the airport. He went immediately to the counter and all they would offer him was either a refund or they would reschedule him on another flight...two days later!! When I personally called, I was told there was nothing they could do. They cannot control the weather. I am a commercial pilot, so I checked the radar for the time of the originally scheduled flight. There was absolutely NO weather issues that would have prevented this flight from continuing. My son was left stranded, two hours from his home and thirteen and a half hours from his final destination. He is now missing out on two days of his visit since he is now driving through the night just to get here. We are more than disappointed at Spirit's disregard for the consumer. We will never fly Spirit again and intend to share our disgust with everyone we know. We even have a Spirit credit card that we were using to earn miles to fly with Spirit in the future. This card will also be cancelled. It is absolutely unbelievable to me that Spirit can just up and cancel a flight leaving all those people who paid good money for that flight high and dry. Beware of this airline. They clearly have no regard for the very same people who keep them in business. On another note, Spot Hero was fantastic. They gave us a full refund for our prepaid parking. Also, for our "inconvenience" (casued by Spirit) they gave us a credit on our account for future parking.

✅ Trip Verified | Houston to Oakland via Los Angeles. Terrible service. Lost my bag, was told at the airport that the bag will be delivered to me once it was found. The bag was traced the next day and the company called me to come and collect it from the airport. I live miles away from the airport and work long hours during the week. Wrote to the company and was given a number which nobody answers. Saving a few dollars is NOT worth the agony! I learned the bitter way.

✅ Trip Verified | Ft Lauderdale to Dallas. Please do no take this airline if you do not absolutely have to. They have the worse customer service of all airlines. First they held on the plane without explanation for 20 minutes upon landing. We arrived at our gate 10 minutes before the flight while the plane was still visibly on the ground and were not allowed on the flight. They did nothing to accommodate us. The flight remained on the ground another 10 minutes and we were still not allowed to board. Other airlines delayed departure because they were aware of the mishap yet spirit felt they had to be on time for once. I will never be buying another flight from them

✅ Trip Verified | Minneapolis to Atlanta. It's already leaving late. Their website is extremely slow. Then to get phone help and you are on hold forever. Plane is dirty. Food trays and seats have food crumbs on them. It really is a cattle car. Prices have gone up.

✅ Trip Verified | Dealt with a very rude employee at Fort Lauderdale who purposely allowed 15-20 people skipped us because she was on a power trip and didn’t like the fact I was already running late for connecting flight because or international flight was late deplaning. Flight we were on was late 2 hours departing for issues - one being they over fueled the other plane A/C went out then flight was late additional 2 hours after another plane in our gate was also late departing. Would likely not fly with them again unless it is my only option. Other then the ground staff at Ft Lauderdale, the cabin staff was professional along with boarding staff.

✅ Trip Verified | Seattle to Chicago. Spirit Airlines cancelled my flight home on the day of the trip. Contacted 4 different representatives and was given 3 options: a later flight that was 3 days later, a full refund, or a travel voucher of the same amount. Ended up booking another airline paying extra for our family of four, 2 days of hotels in Seattle, 2 days of lost work, 2 days of other travel related expenses in Seattle and an enormous amount of frustration trying to figure out unexpected changes at the last minute. Spirit refused to reimburse any of the above extra cost. Will never use the airline.

Not Verified | This flight broke my spirit - expensive bag check in, we taxied for two hours before leaving because of an electrical storm. We had a layover in Detroit so because we were delayed we had to stay 24 hours in Detroit until the next available flight. They gave us a hotel coupon but we still had to pay $60 for a horrendous motel with carpet stains, weird oversized 1980s furniture, shower that made a screaming sound, next to nowhere. The flight back was also delayed and to top it off they lost my notebook I left on the plane. Don’t fly this airline, the money you save isn’t worth the pain.

✅ Trip Verified | Orlando to Hartford. I booked the flight and selected as instructed that I was bringing a personal item and carry on bag. When I pulled up my boarding pass I was hit with $81.00 which the "check-in agent" agreed was not right. She tracked down her boss and subsequent returned to inform me that it could not be credited. I got to gate 34 in B Terminal and learned that the flight was being delayed due to weather in Dallas where the plane was coming from. Two subsequent delay announcements from the gate agent indicated that the plane was being worked on by maintenance and we would be able to board at 6:38pm. Several more delays were announced and the gate was changed from 34 to 31 at approximately 8:00 pm and the we were told that the plane would depart at 10:25pm and arrive in Hartford @ 1:06am. At approximately 8:45 Spirit announced that the flight was delayed until 8:25 am on Monday morning. Several people went ballistic and security was called in and the passengers were calmed down. Spirit informed us that due to it being weather they would not issue refunds.

✅ Trip Verified | Pittsburgh to Dallas. While most airlines allow one carry-on (stowed in the overhead bin) and one personal item per passenger, for free, Spirit only allows one personal item per passenger, no regular carry-on. Similar to Basic Economy. Spirit Airlines charges $55 per bag for carry-on (limit one per passenger) or $52 per checked bag. We had planned on each having one carry-on and one personal item, and at the time we booked the tickets, it was not at all obvious that the carry-on would incur a charge. The first clue came during online check-in, when there was a question about how many carry-on bags we would have. I looked up the baggage policy on the Spirit Airlines website--it said limit one carry-on and one personal item per person, but did NOT mention the charge! We did not find out about the up-charge until we got to the airport, and I asked a gate agent. Maybe I looked in the wrong place on the website, but this policy of charging for a single carry-on should be made more obvious, since it is not standard among airlines. Note: our tickets were not basic economy, they were normal economy tickets. Furthermore, $52 for a checked bag is exorbitant - American Airlines charges $25. Spirit Airlines takes advantage of customers who do not know their bizarre baggage policy, up-charging them once they've already booked tickets and arrived at the airport. This policy amounts to falsely advertising a low price, when the real price of travel is $52-$55 dollars higher than listed. If we had missed the baggage charge information at the ticketing counter, and paid at the gate, carry-on charges would have been $65. On the flight: no wifi, and they charge for drinks and snacks ($3 for soft drinks, juices, or water--normally free on other airlines). Tray tables are about one third the size of normal tray tables; seat back pockets are a series of straps that barely hold the safety information. No barf bags. Skimping on tray tables and seat back pockets would not normally irritate me, but I'm still mad about the baggage up-charge. Charging for beverages added insult to injury (we did not purchase beverages, since we had luckily purchased a bottle of juice at the airport). No issues with airline employees, staff on the plane and at the ticketing counter were polite. The flight was smooth (luckily, since barf bags were not available). Unless you are only flying over night, and don't need anything more than a personal item, I do not recommend booking Spirit Airlines tickets unless they are at least $52 dollars cheaper than the alternative. Even then, I would hesitate, because now I have a grudge against Spirit Airlines and don't want to give them any more money.