Spirit Airlines customer review
D Long (United States)
Flight from Atlantic City to Ft Lauderdale was fine. Coming home was a completely different story. We arrived at the airport 6 hours prior to our flight because we were returning from a cruise ship. The airport was a total nightmare. I had to print our boarding passes at the kiosk but at 8.50am it showed my 2.50pm flight was already delayed until 4.36pm. No real reason since there was no weather between Florida and New Jersey. Then we had to get in the "fast bag drop" lane and wait 45 minutes. I think they need to reread the dictionary to determine the meaning of fast. The entire time we were waiting for our flight the boards at the airport continued to show our flight was "on time." They cancelled another flight and didn't update that one either. We were leaving out of the same gate and around take off time I saw multiple people for the cancelled flight going up wondering what was going on with their flight. Yet their website was updated. So why the lack of communication with the airport? We were getting ready to board and of course they're oversold and need 2 volunteers fast forward a few minutes and we're on the plane and "boarding is complete." Then a flight attendant comes on and says they need one person to give up their seat. 20 minutes later and after the passengers are all getting antsy a different one comes on and says they need someone to give up their seat. Some good Samaritan finally gives up her seat it was ridiculous that we were held hostage so some woman could get a seat that was rightfully someone else's. Never again.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
E Penn (United States)
Spend a little more money on another airline because Spirit is a rip-off. Charges for everything won't even give you water for free. My husband and I had a 10.30pm flight from Fort Lauderdale to Chicago. All Spirit flights were delayed that day - we didn't even board until midnight. The staff didn't seem to care about the delays just laughing and joking with each other in front of their stand as everyone waited and sat on the floor crowding the hallway. The plane bathroom smelt. Go with a more reliable airline instead of Spirit.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
T Campos (United States)
Spirit cancelled my daughter's flight from Orlando to Vegas. #3 planes had "mechanical difficulties". They gave her a flight the next day at noon. Got there and the ticket said the flight was for 11.15 take off. they didn't take off until 11.54. she is laying over in Houston for 10 hours with 2 little girls and her dog. I tried to get them to give her a flight on another airline and got a run around and one person pointing the finger at the other. Beware you get what you pay for and they are the lowest in every sense of the word.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Logan Wood (United States)
If you are unfortunate enough to possess a future ticket with this airline good luck actually getting in the air. This is my first and last trip on this airline. My first flight to my destination was 2 hours late. My return home flight was grounded due to an error in maintenance records. This airline do not have a fleet large enough to supply replacement equipment. My flight out of DFW at 3.39pm is the last flight of the day to Orlando. By the time you pay their fees to get a seat and carry on a bag to sit in a cramped seat that doesn't even recline you will spend the same amount on a reputable airline and actually reach your destination.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
D Jacobs (United States)
Do not use this airline. We did because we thought it was cheaper. Not so! Not only do they charge for checked bags they charge for carry on as well. Also if you do check in online. When we boarded we found French fries and other food matter on our seat and on the floor. he plane was filthy. As soon as the doors were closed we were told there was no running water on board. The toilets did not flush because of this. You can imagine the stench. They put coffee bags taped to the restroom wall to help with the smell. Really? Furthermore no free anything. We paid for soda couldn't get coffee or tea (no water) and the flight attendants were all inexperienced.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
A Smith (United States)
Planning an evening flight to Las Vegas our intention was to sleep for the majority of the 5 hr and 45 min flight. That didn't happen. The party plane was in full swing from the moment they closed the door halfway through they reported that they had run out of alcohol. Needless to say the small seats were that much smaller when everyone around you is drunk. Fast forward to our flight home this flight (from Las Vegas to Philly) was cancelled due to weather. After booking another night at our hotel we learned that they had put us on a flight leaving in a few short hours. The final kicker was when we realized there was no flight from Las Vegas to Philly showing at either airport. All in all it was a major hassle and then the flight home was packed tighter than the flight there. Never again will I fly Spirit.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
T Morris (United States)
Flight from Philadelphia to Las Vegas. Worst 5 hours I have experienced. It was dirty claustrophobic and they had the nerve to charge for a carry-on. My first and last time flying with this airline.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
B Cuneo (United States)
My family of 4 traveled for the third time with Sprit from Dallas to Los Angeles. For the third time we had a great experience. Staff have always been very cordial and helpful. On our latest trip we had a storm while we were gone that required us to come home a day early. After thinking we might need to pay hundreds of dollars to change our flight they ultimately allowed us to move our flight up a day for a minimal change fee. In addition to Spirit going the extra mile to help us out the whole experience was great. The plane seats and interior appeared new and clean the seats don't recline which while maybe being less uncomfortable for you you also don't have the person in front of you invading your space. With Spirit if you understand that they are a pay for each service airline and read the fee lists you can fly for a lot cheaper than other airlines without being blindsided by a surprise fee. We flew for nearly half the price of the next airline. If only they flew out of OKC.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Spirit Airlines customer review
K Gilroy (United States)
Spirit is the worst airline I have flown. I wouldn't recommend this airline to my worst enemy. The fare was low but with all the extra costs along the way (which is pretty much everything) we would have been better off buying a more expensive ticket on a better airline. There are no complimentary drinks or snacks and the seats do not recline. The flight was delayed an hour and our baggage took way too long to come out causing us to miss our bus home. Will never fly Spirit again.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Bliesener Kenneth (United States)
Thought I got a good deal on tickets until I paid for luggage! One average size suitcase and one carryon cost nearly the same as the ticket. Total deception and run around on pricing. I will never fly with them again.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
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Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
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Audio / video
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