Spirit Airlines

✅ Trip Verified | Flight was delayed over 2 and half hours so me and my wife sat for 4 hours at the airport. Then we make it to Fort Lauderdale and take our luggage to their luggage customer service where the lady say gate E-9 just like our ticket says, we wait on the flight at that gate and we find out about 10 minutes before our flight leaves that it has been moved to a new gate. We run to the new gate only to see it is closed. Talk to customer service and they basically say, sorry not sorry, it is your responsibility to make sure you are at the correct gate. After I heard this the same airline announce gate changes for 4 of their other flights. Talked to a supervisor, she said there was nothing we can do. In all we have waited about 16 hours, worst trip ever.

✅ Trip Verified | Atlanta to Boston. I bought the tickets on just fly. So that was easy. They adviced me to check bags online for lower rates than at the airport. The email I got from spirit only had. Check In option. So instead of clicking that I manually went online to their website and check bags. Their website kept saying wrong email address. Or wrong confirmation code. This was 7pm. My flight was at 11 the next day. I got frustrated after trying 9 times. I gave up went to that email and clicked check in. I ended up paying double the fees at the airport. I thought I would take it up with customer service once I landed. Oh well you can forget about that there was a guy would not speak English he was not understanding at all what I was trying to say I asked for someone who spoke English, frustrated again that he was not clear on what my issue was. He kept saying sorry for getting charged twice! When a supervisor came on, she interrogated me - How did you put in the code? I typed it. What did you put in as cnfm code? I said it her memorized! Are you sure you didn’t write 1 instead if i ?? Ma’am I promise you I can read and write. I’m doing it right now and it seems to be working just fine. Couldn’t be possible that it wasn’t working last night and it’s working now? A glitch perhaps? Just because it’s working now does not prove that it acted up last night. Her final comment was if we find out that the site was having some issues we’ll contact you. That was it! Already the “number 1 and i“ comment had put such bad taste in my mouth and all I was asking for is to help me out with my return baggage since I’d paid double already.

✅ Trip Verified | Denver to Los Angeles. Don’t fly with this airline! They delayed my flight over 5 hours and I had to book another really expensive ticket with another airline to make my connection to Japan. Won’t fly with them again.

✅ Trip Verified | We were scheduled to fly out of Vegas to Tampa on July 3. About 3 hrs before our flight, received an email that our flight had been cancelled. No reason or explanation. I had to choose a different flight the next day - boarding three different planes to arrive in Tampa (from a direct flight originally booked). Spent the entire 4th of July riding on their very cramped planes from morning until night- finally arriving in Tampa just before midnight. I will definitely do my best to avoid Spirit airlines at all costs for future travel.

✅ Trip Verified | Houston to Cancun. Worst experience ever! The ticket agent caused our delay. We had to pay over $500 for rebooking. A two hour direct flight became a day and a half since the new flight had 2 stops. We had to sleep in the airport with 2 children, waiting for our 3rd and final destination flight. Lost our luggage, broke another and we had to fight the airline to find our luggage. On top of it all, spirit has the worse customer service agents ever experienced. I don't care if I have to pay more but flying Spirit is more expensive than you think. Not to mention, frustration and stress.

✅ Trip Verified | vHartford to Orlando. First email come in at 5:12 A.M.on June 24 2018 say it will delayed on flight #NK959,and then one after another email say we are not depart until next day at 11:50 A.M.it suppose scheduled depart on 7:25 P.M.on June 24,2018. Since they already known it will delayed fourteen hours ahead so long, why not doing some thing to fix this problem instead try to blame the weather but it is the mechanical problem. We not depart until next day at 12:31 P.M. I have lost one day on my vacation, one night on hotel room ,one day of rental car, parking garage fee so on, the Spirit Airline do not thing but try to criticizing about my baggage over size and make me pay 45.00 US dollar. The Carry on size 18x14x8 and my just the right size accepted the wheel, they wouldn't do any thing like this little thing, all they would do is make you pay. This is my first time also my last time with this airline. I would not recommend this airline.

✅ Trip Verified | Orlando to Las Vegas. The issue was with my online bags purchase. The money was deducted from my debit card, but did not go through via the webiste, so I called for assistance. I was told by the first agent that I had to call my bank, that the error was on their end, even though the payment showed in my account as approved, he kept telling me it had been declined. So I called my bank, which took roughly 20 minutes to get a live rep, and they told me that there was no issue w/ my card, that the payment was valid, and that I needed to call the airline back and guaranteed me that the transaction number they provided me would be all it took for agents to resolve the issue. The next agent I got from Spirit refused to try the transaction number, repeatedly telling me that the bank was wrong despite I just got off the phone with them. She repeatedly told me to be quiet and listen to her no matter how often I repeated that my bank had told me there was no issue with the card. She repeatedly refused to let me speak to a supervisor until I became extremely angry. Then I was put on hold for a long period until someone claiming to be a supervisor took my call. She proceeded to refuse to try the transaction number my bank had given me, but tried to run my card a 2nd time, which resulted in a 2nd error with my card. I had to call my bank back again to get them to return the funds to my account, transfer them to another account/card, and then repeat the full transaction. In total I was on the phone with your agents and my bank over an hour, for what should have been a 5 minute call. They refuse to take responsibility for their error, were rude on the phone, incompetent, and unwilling to try to resolve the issue.

✅ Trip Verified | Las Vegas to Seattle. Flew a newer plane on July 2 and everything was good. Had read some very negative reviews and as this was my first time was somewhat concerned, however one of the easiest flights I ever had. as with many airlines got charged for picking seats in advance to be guaranteed a seat with my friend. Trays for drinks and food are a little too small.

✅ Trip Verified | I flew Spirit airline from Baltimore to Minneapolis this weekend. Needed a cheap flight to drop off my son to visit some friends he has not seen in a while. While my main attraction was cheap, I did find this flight better than some higher fare flights I have taken in the past. Flight attendants were friendly, overall a pretty good experience. I was really happy that I could fly out and back in the same day. Again cheap- didn't want to pay for a hotel room. The site did tell me when I booked that the return flight usually runs 1/2 late. Which ended up being true, but I was prepared because of the notice when choosing the flight. So kudos for doing that, it was helpful. One recommendation for Spirit is give an option for booking one passenger a round trip and another passenger on the same booking as a one way. As I had difficulty booking my son so he wasn't showing as an unaccompanied minor -which is extra$$$ The only way around it to book everything as one way and if you have a connection you might end up with a problem if the airline runs late. One other comment..... the seat behind us the tray was broken and would not stay locked, so the attendant called for maintenance to "fix" it before we took off. All he did was tape it up, it looked bad even for bare fare - I have a picture of it, he didn't even do a good tape job. Unfortunately the person could not use the tray at all because of it. I think your maintenance needs to be a little more creative making the best of the situation for the passengers. Even though it is bare fare we the passengers did choose to spend our dollars on your product. And that is the reason for a 3 star. All in All I will fly with Spirit again.

✅ Trip Verified | Houston to Orlando. Our flight was scheduled to fly out at night but got rescheduled for the next morning because the pilots didn't show up. All the passengers went to the ticket counter to reschedule for the next morning. We stood in line for 3 hours to wait for the manager to provide a hotel voucher. We were told we wouldn't be given a hotel voucher and that we would have to make arrangements on our own. It was then tough to get a hotel at midnight b/c we had stood in line for 3 hours.