Spirit Airlines

✅ Trip Verified | Both the airline’s website and the app would not allow us to check in prior to our flight on multiple tries. The uber got lost and made us no more than two minutes passed the airline’s pre “45 min” check in. The flight was not taking off for well over an hour but they refused to let us check in. They then made us pay to change our flight to a 5 hour later one with a layover. We paid it and spent the night on the floor of the freezing terminal. Next day we get to our flight and even though our carry on bag was included in initial flight that the airline made us miss, after charging us for a flight change we were then charged again for a carry on bag. This is the 3rd flight and the only one they had an issue with and charged us for. It fit in the carry on size requirements and we were able to carry it on and place it in the overhead compartment but were still charged for it.

✅ Trip Verified | Dallas to Detroit. Awful communication, usually has the excuse of “we’re short on staff” or “staff are delayed”. I’ve had a flight cancelled though them and now I’m at a 1:40 minute delay. Charged me an extra $55 because you can’t go over 40 lbs instead of 50 lbs.

Not Verified | Atlanta to Detroit. Our family has flown on Spirit Airlines two times in the last 12 months. Both experiences were complete nightmares and we've decided to never, ever fly this airline again. Some of the problems we encountered: grumpy, surly and/or rude staff generally; poor communication about flight delays; complete disorganization at the gates; one flight was 4 hours delayed without any problems in the weather in our departure or arrival city and we got four different answers from four different staff members as to reason for the lengthy delay; one time, Spirit had so many delayed flights leaving from the same gate area that there were no seats left for people to even sit on so lots of people, my daughter and I included, had to sit for more than 2 hours on a gross, dirty airport floor. I've advised my friends and family to never fly Spirit because of my family's experiences and I would suggest you save yourself the hassle and not fly Spirit either. Yes, they offer cheap airfare, but the price you pay in terms of terrible customer service and inconvenience is not at all worth it!

✅ Trip Verified | Denver to Houston. It seems to me that majority of reviewers who fly this airline expect more than what they are. Spirit advertises it's "Bare Fair" that gets you from point A to B. That is why the prices are so low. If you want a premium experience, fly a premium airline. Okay, now for my review. It was an early morning flight leaving from DEN to IAH at about 7:30 am. The equipment was N578NK for those that are into that sort of thing. The plane was on time. I had a middle seat near the back of the plane. It would have been worth the $12 to select a window seat nearer to the front. The flight arrived on time with no issues at all. That is what I paid for. I was a little discouraged by the $9 fair club. I didn't save much on the flight. In retrospect, if I wanted all the frills, it would have saved me money immediately. I have since booked two other flights at $50.00 round trip each. I certainly paid for the membership with savings. The key is to search the deals when they send you the email sale alerts.

✅ Trip Verified | Las Vegas to Boston. Utter confusion at the gate. More than 5 gate changes. More than three emails with time changes. Airline states: now we have an aircraft for you... sorry but they didn’t even tell us that there wasn’t an aircraft in the first place. People got on the plane so drunk but it was such chaos that the flight attendants didn’t notice. I have no problem with flying with a cheap airline and giving up some luxuries the bigger airlines have to offer. But that in no way gives an airline an excuse to be disorganized and frantic. It’s as if they just started operating the airline today. I’ve taken three flights with Spirit. One has been cancelled. The other two have been delayed by over two hours. They offer free miles while in the air to one “lucky” person. Each time I hear this I quiver in my seat just thinking I would ever want to participate in any program by this airline. Horrible 1/5 stars. The seat was very dirty plane was not clean (on any of my flights with Spirit). If You’re going to fly spirit. I would suggest: Bring only one carry on, don’t buy it. And buy the big front seat at the airport it’s much cheaper and definitely worth it.

✅ Trip Verified | Hidden baggage fees when checking in. Flight was delayed, I could go on and on. Expect nothing free to drink or eat on this flight unless you're willing to pay more. They won't even offer a cup of ice water. This airline needs major improvements!! Do not the $9.00 fare club, because it will cost you $59.00 which is non refundable! This airline is cheaper upfront, but you will certainly pay more on the back end of things. I hated this airline and will never ever board another Spirit aircraft again - and the seats don't recline.

✅ Trip Verified | Fort Lauderdale to Houston. OMG, where do I start. They are by far the worst airline ever. So we arrived 2hrs ahead of time for our flight and went to the terminal that was on our ticket, turned out they switched the terminal last minute and didn’t notify us. Plus the plane left earlier than it was suppose to leave. Once we realized that they had switched the terminal we ran fast as we could to get to the right one. The checkin lady had informed us that we had just missed the flight. It was about 7:15 the flight leaves at 7:20. We all was crying and upset because we was told that the next flight didn’t leave for 2 more days and that we would be on standby. This was the worst plane experience that I have ever had. The supervisor was unsympathetic and unapologetic at what had happened. They didn’t care that they failed to inform us of the terminal change. Over 7 people missed their flight because of this. I would give them -0 but it’s not a option. We couldn’t even get water on the plane it was $3. It cost more for a carry on bag than for luggage. This airline is a totally rip off.

✅ Trip Verified | Detroit to Fort Lauderdale. This is the worst airline ever. I fly delta and only pay $25 for a 50# bag. And I'm allowed 2 carry on items with no charge. Spirit charged me $42 for a 40# bag plus an additional $65 for a carry on item. All in all my baggage cost over $100. Never again will I fly Spirit.

✅ Trip Verified | Las Vegas to New Orleans. I will never fly Spirit Airlines again. We took a family vacation from New Orleans to Las Vegas and then returned. Because of a line at the kiosk we were not able to print our luggage tags out on time. Machine said 3 minutes late. We were stuck for 2 days to get another flight out. We paid for the large up front seats and the were fixed at straight up, no recline and do not recline. The flight from Las Vegas back to New Orleans had 1 working toilet for over 100 passengers on a 3+ hour flight. This airline should be shut down it is so bad. Called customer service who were totally useless. I asked for a supervisor and was transferred to someone in Central America. Stay away from this airline.

✅ Trip Verified | Seattle to Baltimore. The absolute worst airline. First, to check in, you have to do it online, and not at the counter or it will be $10/pp. You have to check in even your smallest luggage, because to carry it on is $45. To check in is $40. Then, to reserve a seat, because you have to travel with a child or something, it's either $34/seat or $17 on top of what you already paid for. The worst of all, is the seats don't recline. They don't serve you anything not even water. The plane is the worst I've seen. If you think you're saving $$ by flying Spirit, think again.