Spirit Airlines

✅ Trip Verified | Orlando to Newark. This airline is an absolute joke. I will never fly them again. Delayed flight by two hours. Changed flight time from 825 to 925. Then it was pushed back from 935 to ten thirty. After arriving at the airport at 815, I was informed that they moved Up my flight time back to 935, so I had to rush through the airport to desperately make the new time, only to get on the airplane and be informed that the flight was once again pushed back to ten thirty. and if this wasn’t terrible enough, we are not allowed to exit the plane while waiting, and they refuse to sell us food or drinks until we take off. This airline is the definition of incompetent.

✅ Trip Verified | Orlando to Baltimore. I was Traveling with this company maybe 6 times, 5 were bad and just 1 was really good, they are the Kings of the delays and the lost suitcases. The system just felt down and people can’t even make the check in, I had to wait 5 hours at the airport and they don’t give an answer about when the flight will take off, everything is a mess. I’m praying for my suitcase to show up cause I don’t understand they ask you to pay for the luggage but they lose it. Spirit could be a great one if they organize a little more. I used to like Spirit but not anymore.

✅ Trip Verified | Newark to New Orleans. I chose this airline specifically for the lower rate. Upon arrival at the airport for departure we were directed to the automated kiosks to check-in and print boarding passes. I was surprised to find out that there is not only a carry-on bag fee but also a fee to select specific seats (rather than randomly assigned ones). While traveling with my wife we obviously want to sit together so we paid the fee for seat selection. After the baggage fee and seat selection fee, the rates were pretty much on par with other airlines so where are my savings? i'll give you a hint, there are none - on the actual plane, the seats seem cramped and they are not comfortable at all. Even with flying the early flight out and the late flight for our return trip, it was extremely difficult to get comfortable and get any shut-eye. There was no drink cart so I do not know if drinks are additional cost. During return trip, there was an hour long delay that was communicated via the loud speaker, but it was extremely difficult to make out what they were saying. I will not fly this airline again.

✅ Trip Verified | Philadelphia to Orlando . More than two hours delayed. Now I've missed my appointment in Tampa florida, lost $680 in useless flights and lost two days of work. This is ridiculous, and not one employee even apologized they just forced people to move seats so they could try to squeeze more people in since they oversold multiple flights(which are all delayed due to nationwide network issues with spirit) and one flight attendant is just blatantly rude to the passengers near me.

✅ Trip Verified | Dallas to Chicago. Terrible terrible. 3 hours delay and no proper customer service. Called their customer service, terrible, they just keep going round and round without any proper response. I have never hated an airline this much.

Not Verified | Myrtle Beach to New York. Planned our vacation for a month, went to Myrtle beach, flight delayed then cancelled could not get rescheduled for 2 days for over booking. Missed a pre-paid Broadway musical in New York. Workers were rude. Need better planes and workers to handle rain storms.

✅ Trip Verified | Seattle to Las Vegas. Worst customer service I've encountered in a long time. I'm a frequent flyer and Spirit Airlines will be added to my "do not fly" list. Train your people better!

✅ Trip Verified | Houston to Baltimore Washington. I swore to God after my previous experiences that I would never book with this airline again. It seems he has cursed me. It’s funny how trying to save a few bucks often leads to bad decisions. I’m currently sitting at the boarding gate for a completely full airplane. It is again being delayed because their boarding system is down. Two years ago dealt with a six hour delay to Denver. Flying back from Cancun last year they overbooked the plane and we were denied boarding despite having rickets and arriving on time. They rebooked on a different airline and we had to wait five hours to fly out. We were delayed three hours leaving Cabo San Lucas on a trip later that year due to maintenance problem with a plane. Fool me four times shame on me I guess.

✅ Trip Verified | Philadelphia to Detroit. I have never been treated so rudely in my life! I normally fly Delta but it was a last minute booking and I had no choice. I travel multiple times a month with the same carry on, based on the FDA standard. I was stopped at boarding and told I would have to pay a carry on fee of 65.00. The person I was traveling with had the same size carry on and was able to walk right through. I flew with this airline four days earlier with this same carry on plus a backpack and wasn’t asked to pay a penny. PS A smile and a thank you go along way! The employees at both ends of my flight had any customer service manners.

✅ Trip Verified | Fort Lauderdale to Boston. After all nightmare with this company our flight was cancelled because the airplane has no capacity to deal with a rain storm predicted to reach Boston this afternoon. The customer service said it is our responsibility to deal with hotel, transportation and food. Another flight would be available the next day only. She said "it is not our fault, so you have to deal with the cost". Really? Well this is the worst company and I don't recommend fly with these people ever.