Spirit Airlines

✅ Trip Verified | Oakland to Los Angeles. Don't waste time, energy or money using this airline! My boyfriend & I are taking his mother & his two sons to Disneyland. We chose Spirit because of the flight times & price. We get to check out & they tried to up-sell you a ton of add on' & I noticed we didn't have assigned seats. We're taking an 8 & 9 yr old so it's important we sit together. It's $7/person to select a seat, so another $35, but the return trip is $14/person, so we just spent $105 on seats. Annoying. I got an email 2 days before our flight saying we didn't buy bags. What?? I went online & it's $40 for each checked bag and $45 for a carry-on! And your bag can't weigh more than 40lbs. Not sure why they assume people can take a 5 day trip with just a "personal item the size of a laptop bag or purse to go under the seat in front of you". We had to pay $240 just for bags and had to combine them & still make sure we were under 40lbs. Today, the day before our flight, I get an email of an in-flight menu, snacks & drinks aren't included in the ticket price. Our flights ended up costing $345 more.

✅ Trip Verified | Denver to Fort Lauderdale. Erroneously chose to fly Spirit Airlines due to them having a direct flight to my destination for a decent price. Flight started to be delayed shortly before expected arrival of passengers to then be canceled all together. Website was difficult to use and kept trying to change the return leg which was not affected (as of yet). When trying to find a solution with customer service rep tentacles over the phone, they were difficult and patronizing. I’m more than capable of typing in my own name and confirmation. They were not able to have any other flights except something arriving over 28 hours after the original time. If I was to take a different connection with a long layover in a different city I could have arrived only 14 hours later, but Spirit Airlines would not accommodate a change such as this because it would be two separate flights. I offered to use the credit from to canceled keg towards one of these other “multi city” trips to be told they would expect 4 times the original payment to cover the changing destinations on short notice. I spent over an hour on the phone with two agents and also a supervisor. I would say I will never fly with them again, but they didn’t even give me the opportunity to do so. (It will not allow me to rate a 0 unfortunately)

Not Verified | Ft Lauderdale to Asheville . I am normally not one for negativity, "You get what you pay for", right? Well I fly a lot, and have flown every budget airline out there, I am accustomed to the bag fees, and unbundled fare mentality, and actually enjoy that, as I travel for work, alone, and I am a light packer. I flew with Spirit many times prior to marriage and moving away from an airport that was serviced by Spirit, so you can imagine my excitement when you started service through my home airport, That said, I have never had such a terrible experience with any airline, or quite frankly, in day to day life, The employees on both flights were inconceivably rude, one of which snatched my drink out of my hand, another scolded the entire plane like we were toddlers over the loud speaker about putting our phones on airplane mode. All of this was excusable, Again, this is a budget airline. I'm not paying for good employees, but what really set me over the edge, and what truly gave me the drive to make sure, as a staple in the community, that everyone knows never to fly with Spirit out of Asheville when they can fly Allegiant who are friendly, caring, and accommodating, even though they have the same "add-on" fee and budget mentality. I arrived for a flight out with a 9 and a 2 year old out of Fort Lauderdale, 90 minutes prior to my flight. My app, and calendar generated boarding passes from OAK to IAH which was not my flight. (I'm flying from FLL to AVL) upon arrival to the airport, I tried from many agents to try to get help correcting this problem, I I was then bounced from agent to agent, no one knew what to do, finally, I'm sent to the kiosk again to check in and now its too late and they want to charge me $400+ to change my flight to tomorrow, We are 1 minute late for check in, due to the fault of your company, and have no bags to check and the line for security is <10 people long, but I am now out the cost of a rental car, another hotel room, and have two exhausted and extremely disappointed children waiting an extra day to get home. I chose to purchase flights for cheaper than rebooking these on Allegiant and will never fly Spirit again. Not an ounce of compassion, and the customer service number continually blamed me for not checking in 45 minutes prior to departure, and could not grasp that I was there and had checked in prior, that this was by no means my fault. I really hope to hear back, but doubt I will considering the level of customer care displayed by this company.

✅ Trip Verified | Houston to Newark. Worst Customer Service Experience. We booked and paid for 2 large seats 8 months in advance only to show up to the airport and be told that our seats were double booked and sold to someone else. Then be told by the agent that the person who our seats were sold to had not only not checked in for the flight yet but that he had not yet paid for the seats because his credit card was declined (too much of his private information to share with me). Then they brought the Supervisor over who didn’t even come speak to us and appeared to have NO clue what she was doing (in way over her head). She just whispered to the agent to tell us that there was nothing they could do we were basically screwed. So to Be clear: When I checked in for my flight I was told by the agent that the seats I booked and paid for 8 months in advance, were given to someone else who had not yet paid for the seats or checked in. How in the world does that make any sense? Not Only were my seats booked and paid for 8 months in advance, I was there, checked in and seats were paid for all while the other person wasn’t there, wasn’t checked in and hadn’t paid for the seats but the seats still went to them? It was the return flight of a round trip! Who doesn't show back up for their return flight? Especially on upgraded tickets booked 8 months in advance! How could these idiots resell our upgraded seats on a return flight of a round trip booked 8 months in advance? I cannot believe this is at all possible! Then when we get to the gate, they announce the flight was oversold by 7 seats! So 7 people missed their flight home. Just an awful airline. I’ll never fly Spirit Airlines again and will share this terrible experience with all of my friends, family, employees, customers and all colleagues to ensure that everybody I know and they know will never fly on this incompetent airline. Spend a few extra bucks and fly a better airline, don't make the same mistake I did!

✅ Trip Verified | Atlanta to Fort Lauderdale. My first initial flight leaving out of Atlanta did not take off until an hour late. Now on the way coming back I was seated in the emergency aisle and was talking to my daughter on the phone and the flight attendant asked me if I had head phones and if not can I turn my phone down. At that present moment we were in the process of boarding the flight, we had people talking and on their devices at the same time. So we got through all of that and now it’s time to go over the safety information and she asked will I be able to assist in the state of an emergency so I do have a sense of humor and I am hesitant and she said we’ll we are going to have to move you and I told you are not going to move me. She goes up and speak with another flight attendant and she comes back there and speaks condescending to me as if I was slow. She asked everybody if they will be willing and I responded within the group and said yes. Then she looks at me asked me if I heard her and I said yes. I felt so uncomfortable during the whole flight and I never want to fly spirit ever again. The disrespect was just enough for me!

✅ Trip Verified | Ft Lauderdale to Dallas FT Worth. I was given in flight, no-expire-able miles voucher for applying for their master card, a few months after receiving tried to redeem, the agent said sorry its expired! They cancelled the flight, and I was offered a via flight, which I unfortunately accepted. The connection flights were over booked and I was stranded on Chicago airport for 28 hrs. Had to buy a brand new ticket from Chicago to Dallas from United. They said they have applied $50 credit on my account - 3 months later tried to redeem, and agent said, sorry, voucher cannot be extended, its expired. I got 'lucky' with 'lucky seat miles' (what a farce) and today when called to redeem, guess what, yes, expired! Been flying with this airline because I am cheap and can't afford to pay top $ for other standard airlines since 2014 - each month a trip earning close to 1200 miles - you'd guess you can buy at least half the sector, no, sorry you don't have enough miles.

✅ Trip Verified | Minneapolis to Dallas. Horrible airlines! I don't understand how they're still in business. Customer service is disrespectful. We arrived the airlines 50mins to time with confirmed flights but we were told the airplane was boarding already so we couldn't get on it as our luggage needed to be checked in. 5 mins is plenty of time to check in a bag and go through security but not for Spirit. Long story short, we couldn't get on the airplane and had to pay $650 for an American airline flight to bring us to Dallas for the wedding we were attending. We told Mpls Spirit front desk worker, we were going to return by Spirit. Of course when we go to the Dallas airport to return to Minnespolis, Spirit told us we they did not have seats for us on the return flight because they couldn't tell that we had flown to Dallas.Their only solution was to put us on a different the next evening, no apologies. It was then my responsibility to file a complaint when I returned to Minneapolis. No they don't try to put you on a different flight even when they mess up because every loss needs to be on the customer. Horrible first experience with Spirit. Needless to say I'll never be flying by them again.

✅ Trip Verified | New Orleans to Las Vegas. I will never fly Spirit Airlines again. I went to Las Vegas for a work event and it was a very short trip (a little over 48 hours). My flight was supposed to land in Las Vegas at 5:13 PM on Sunday. The main reason I took this trip was for an event that Sunday at 7 PM. I spent over $200 for a ticket to this event and the transportation for the event left my hotel at 7 PM. I received an email notification that afternoon, on the way to the airport, stating that there was a delay because of the weather and my flight would not leave until 5:01 and therefore would not arrive in Las Vegas until 6:49. I understand that if the delay is because of weather the airline doesn’t offer any reimbursement, but the delay had nothing to do with the weather where I was flying out of or in to—apparently the plane that was supposed to take us from New Orleans to Las Vegas was delayed on the prior flight from Atlanta, GA to New Orleans, LA. I knew there was no way that I would make it to my hotel by 7 PM so I called Spirit because there were other Airlines (Southwest and United) that had flights that could still get me there on time. They would not refund me for my flight or do anything to reimburse me in any way stating that they couldn’t do anything unless it was a “2 hour delay or more”. It was an hour and 36 minute delay. The flight was delayed a second time and now would not arrive until 7:15, putting it over the “2 hour delay”, and when I called a second time they still refused to do anything. At this point it was too late to catch the United or Southwest flight, so I was going to miss my event regardless but did not want to cancel my trip altogether because I had already paid for a hotel. The customer service representative kept saying they didn’t know what I wanted them to do, I suggested a travel voucher or if they could even possibly reimburse me for my $50 checked bag, or give me a voucher to cover it on the return flight. They refused all suggestions and were very rude on the phone. When I attempted to talk to someone at the gate desk, the employee literally stood there playing on her phone for over 30 minutes and then looked up to see me still standing there and finally paged a supervisor to come and speak to me. The supervisor took over 30 minutes and was absolutely no help at all—redirecting me to telephone customer service.

✅ Trip Verified | Fort Lauderdale to Philadelphia via Atlanta. I have been flying this airline for over three years but my recent experience taught me a lesson never to fly them again. The staff are inexperienced, unprofessional and lacks basic common sense when it comes to customer service. We were ordered out the plane at a stop over in Atlanta and the staffs boarded the airline we came with without making a simple attempt to call names on the PA system before closing the gate. Their system would have known we checked-in and was suppose to be on that flight and they never applied basic common sense courtesy to announce names to account for passengers, as a result I missed my flight even though I was there at the next gate to find a seat. By the time I got to my gate, it was closed I was told I couldn’t board and yet I could see people still on the line inside the boarding ramp still attached to the plane making their way into the plane.

✅ Trip Verified | Detroit to LaGuardia. Disabled Husband left behind. I arrived for My flight and I told the first person at kiosk my husband is disabled and need assistant. No help was received. Spirit staff perceived to tell us we have to pay 352.00 to book a flight that they cause us to miss. That wasn't enough after waiting 3hours for next flight we were told by supervisor at gate if we didn't want to miss this flight we have to give her another 65.00 for bag that 1st supervisor at counter said we would be fine. I never flew spirit before; that day, and I will never fly Spirit again.