Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2911 reviews
3/10
2 star Skytrax Rating
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10/10

Spirit Airlines customer review

(United States)

I flew from DFW to Myrtle Beach and back. Only airline that offered a non-stop flight. Both flights were on time. No over booking. Very polite and accommodating employees. No complaints. It was a very pleasant experience and will fly Spirit again. Just go to their website and pay for your carry on or checked bag ahead of time. You can carry on water or food. They also provide them for a small fee. You are allowed to carry on a small bag purse or back pack for free 16x14x12. I didn't purchase any food or beverages and there was no Entertainment.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Flight delayed 7 hours with no notification or explanation. Waited 40 minutes on hold to speak with a customer service rep who had no information for me and offered no solutions. Horrible experience will never fly with them again! Horrible customer service not to mention ridiculous fees. No mobile boarding passes and they charge $10 to print your boarding pass at the airport. No complimentary beverages no inflight entertainment seats are small and crammed and all rows recline like the emergency exit isle seats- an inch or less.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

My family visited from overseas 6 of us were booked to fly from Houston-Vegas on 12 May. For the 10.20pm flight no announcements made until 1am then at 2am they cancelled the flight. No announcements whatsoever. Spirit did not offer another flight until 2 June. We had already paid for our hotel show tickets purchased - does Spirit care for their Customers? Not come across such poor service in the airline industry (and I fly all over the world).
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My flight was delayed an hour. I did not receive any notification. We boarded the plane another 30 minutes behind schedule. It gets even better! We waited another 2 hours on the plane while they fixed an issue with the plane. There were no apologies for the inconvenience. The flight attendants were very rude and avoided eye contact with the passengers. I've never been treated so poorly by an airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My father in law flew in to Denver from Las Vegas over the Memorial day weekend on Spirit. Paid $45 each way for his bag so $90 total in addition to the flight! His flight back on Sunday was to come from Dallas to Denver and then on to Vegas and was listed on their website as on time at all points that we checked it. However they finally informed them at the scheduled departure time that it was cancelled due to weather in Dallas. They offered no meal voucher no hotel voucher nothing. And we asked but they evidently have no partner airline willing to work with them to re book passengers on. They rescheduled him to Monday at 6.34pm. Again all online and live operators told us the flight was on time. And yet again they told them at their scheduled departure time that it was once again delayed due to mechanical issues. But they “thought” they would have it fixed and have them in the air by 10pm. They did give them a $7 food voucher but what exactly can you buy for $7 in an airport? Finally at 9pm (too late to book with any other airline) they tell them that this flight too is cancelled. Again no partner airlines to book them on and again all website info still said it was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

Great trip friendly service. Flew return DFW-Denver. On time both ways. Flew the r/t for about $100. This was my second trip with Spirit and would definitely use them again I have no complaints at all.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Being kind they are the worst airline I have ever "flown." They said that out flight would be delayed because they could not find a plane and then they strung us along found a plane boarded us deplaned us and finally canceled the flight. The representatives at the service desk were so rude and did not seem like they wanted to help me at all. They treated me like a kid! I am still trying to decide if I want to rebook my flight with them or just eat the cost and fly with a real airline. The tickets may be cheap buy they nickel and dime the hell out of you. Also when we boarded there was not enough leg room for me a man at 6ft. It was so cramped. I think they try to cram as many people on the plane to make up for the cheap airfare. Don't waste your money go and spend it with a real airline like United American or yes even Delta.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

The worst airline in existence. We traveled from New York to Dallas this past weekend. We hovered over Dallas for 30 minutes because of weather and were then told we would have to re-route to Houston. After flying to Houston our plane and 2 others sat on the tarmac for 2 hours waiting to fly back to Dallas. Spirit apparently only has 3 pilots because they couldn't find one to fly us back so they ended up putting all passengers on the 3 planes on buses to go back to DFW. We ended up renting a car and driving back as we had paid for an airline ticket not a bus ticket. I will never use Spirit again. They are unorganized and not very helpful. Huge waste of money after the all of charges for seats and luggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Our flight from Chicago to Houston was cancelled on Sunday by "air traffic" according to the ticket counter. So therefore Spirit was not responsible for finding us another flight helping with hotels or anything. Basically they said you are on your own. We could take a refund or wait until Tuesday when they could rebook us. So we took our refund booked with another airline and made it out of Chicago. We will never again fly Spirit. You get what you pay for.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Spirit Airlines customer review

(United States)

This is an economy airline and if you are cheap like I am and willing to do some research Spirit Airlines offers a great product at a very affordable price. Three of us traveled from Chicago to Atlantic City and back with three checked bags for a little over $500. Yes they will charge you for everything extra but plan on packing lightly bringing your own snack and printing your own boarding pass and you will avoid the extra fees. They are serious about the size of carry ons and personal items so simply be careful when you pack. We found the staff professional and competent the flights on time and appreciate the opportunity to fly frugally.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]