Spirit Airlines

Not Verified | I was hesitant to fly Spirit due to the reviews I’ve seen, however, I’ve recently found myself having to fly twice weekly for work on my own dime and they are by far the most affordable airline. Everyone I’ve dealt with in the two weeks (8 flights) has been incredibly friendly and professional. The flights themselves have all been on time, smooth and uneventful. Sure you have to pay for luggage and drinks, but I’m getting round trip tickets for a hundred dollars and they are very upfront about this when you buy the ticket. No other airline comes close to that in affordability. Honestly, I don’t get the hatred.

Not Verified | Tampa to New Orleans. By far the worst customer service, I brought on a personal item through Tampa and I didn’t get charged for a bag. But when I flew back through New Orleans airport I checked in with Spirit the staff said I would be okay and wouldn’t have to worry about paying for a carry on. But when I got to the gate I was told I had to pay for my bag because it was to big.

Not Verified | Dallas to Cleveland. Look for another airline if you would like to arrive at the time scheduled. This is my very first review of anything. I am so disappointed in Spirit's integrity that I felt compelled to post a review. First time I flew with Spirit was in August of 2018. That flight was delayed three separate occasions for a total delay of 6 hrs. I literally spent all day in the airport, missing an important meeting. At that point I swore I wouldn't fly Spirit again however, here I am two months later in the same position flight was just delayed 1hr. 33 min. And I'm sure this is just the beginning of another round of delays. I'm preparing myself to stay the night in the airport. The price point is ok, if you don't need to be on time. I would much rather pay more for a flight that arrives on time. Spirit is 0/2 in getting me to my destination on time. The real kick is that Spirit won't give a credit or voucher for their incompetence. I would be willing to bet that the executive board of Spirit doesn't even fly their own yellow bird. Not if they want to arrive in time anyways. It's my experience that Spirit falls very short in this area!

✅ Trip Verified | Spirit not only could care less about service, it seems like it is part of their business model. Without too much of the typical boo hoo story of how they wronged me, I will just touch on the lack of any attempt to help me. A simple flight that had a departure of 3:15 turned into a full day and an extra $500. Flight from Atlanta to Atlantic City for a wedding. Arrived at kiosk for checkin at 2:25. Started process for check in - kiosk soon for what seemed to be about a minute or so. Then it comes up - too late to check in. We walk to the counter and they say sorry flight is closed “nothing we can do - you have to rebook “. Clearly we were there with enough time to check in and make the flight. They had no options, no help, didn’t care, and didn’t want to. They never suggested other flights - even though they had another leaving to NY which could have been an option. The crazy part is - do they save money by hiring people with absolutely no decision making ability? Do they actually set policies that allow no ability to help customers? I think the policies are set and the lack of ability to help are deliberate tactics to do nothing more than generate revenue. Pretty sad and hopefully they will not last if this is their business model

✅ Trip Verified | Chicago to Ft Lauderdale. Staff was friendly and greeted me. My complain is how the airline charges $50 for checking a bag or even worse that they charge $55 for a carryon. The other thing I didn’t like was the fact that the seats are ridiculously uncomfortable and they charge more money to pick your seat. It is supposed to be a cheap ticket but when you do the math of paying for the ticket, paying for taking a carryon and paying to have a seat, it’s better to choose another airline that charges about the same price or less and gives better service and more commodity. Again the staff was great. I just believe that this airline can do a lot better.

✅ Trip Verified | The way I was treated by Spirit airlines was horrendous. I left San Diego on the 8:16 pm flight - flew to Las Vegas was on a two-hour layover went to board the plane for my red eye flight to Columbus Ohio (my hometown). The gate agent refused to let me board because she said I smelled like alcohol and my eyes were bloodshot - I have been up since 4 AM worked all day it as 11:30 PM PST, I was exhausted. I did not have any alcohol on the flight from San Diego to Las Vegas. My eyes agreed were blood shot because I was already exhausted from being up for more than 20 hours and I sat in the smoking cage inside the airport having a few cigarettes. I did have one Stella at the airport which my credit card can prove. To be denied boarding simply because my eyes were bloodshot, and I smelled of one drink is incomprehensible.

✅ Trip Verified | Portland to Las Vegas. We purchased our tickets for our anniversary on August 2 2018 to fly out on October 16 2018. We fly with my service animal Lola so, when purchasing our tickets I checked we have a service animal and called Spirit Airlines to check on specifications. I was told I needed to provide documentation from my doctor on his letterhead. Arrived at the airport and was checking in and handed the rude lady my documentation. She automatically had an attitude saying our policy changed on the 15th of October you have to pay $110 for your service animal. At first I was nice and explained that I purchased my tickets on Aug. 2nd and she said policy changed just so rude. I said it was BS and she was ready to kick me off of the plane. I have never been treated so rudely in all my life. Plus they want you to pay for your seat your baggage a soda and on and on. You better believe that all you get is a piece of paper saying you can get on the plane and you pay for the rest. I was afraid to go to the restroom. Thinking I would have to pay for it. God forbid if the oxygen masked dropped you would have to swipe your credit card for the oxygen.

✅ Trip Verified | Orlando to San Juan. On my way back to Puerto Rico, traveling in flight #801 (12:44pm) Orlando to San Juan PR. I had a very bad experience during check in at the counter. There were five of us & the kiosk wouldn’t check us in, so we went to the counter where an agent assisted us. She was visibly in a very bad mood, making faces and visibly disgusted with having to check us in. We were very confused with the checked bag prices and the airline check in process, since it is different from other airlines and this was our first time flying This airline. I’m proficient in english, but I speak with an accent, I don’t know if that’s what was bothering her, or the fact that she had to explain to us how the whole system works. I gave her both my husband’s and my passport and she only returned mine. Then she started asking for my husband’s and I told her I had given it to her, she said she didn’t have it, but immediately noticed it was there on her counter. She gave it back to me, and when I took it, she said visibly disgusted, “Ma’am I would appreciate if you don’t grab things away from me”. I didn’t understand what was she referring to. So when she returned the credit card & I took it, she repeated the same thing, but visibly more disgusted. My daughter told her that we didn’t mean to be disrespectful, but she kept making faces. We ended up paying $335.00 for 5 checked in bags & 1 carry on bag. All of them under 40 pounds. We were finally checked in & I walked away from the counter, found a woman who said she was the supervisor and explained everything to her. I told the supervisor that since the Airline check-in process is so different from other airlines, they should have people in the counters that are more willing to explain to customers the whole process. Also, since Orlando is an international airport they should have agents that are more patient with customers whose primary language is not English. She didn’t write my name or anything, so I don’t think she’s going to do anything. The airplane was filthy.

✅ Trip Verified | Los Angeles to Chicago. I have always been a proud supporter of Spirit Airlines. However, after my most recent flight with spirit I do not feel passionately the same. A staff was very rude and antagonizing towards me and my husband and our pet. She embarrassed us and made us all feel like a nuisance. I withdraw my investments with Spirit Airlines and I will also encourage my colleagues to do the same based upon this horrible customer service.

✅ Trip Verified | Dallas to Las Vegas. Horrible! I'll never fly with Spirit Airlines again. Sent me 3 different delay emails got to the airport and the flight left on time. The planes are poor, not comfortable at all.