Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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3/10

"charge $55 for a carryon"

(United States)

Trip Verified | Chicago to Ft Lauderdale. Staff was friendly and greeted me. My complain is how the airline charges $50 for checking a bag or even worse that they charge $55 for a carryon. The other thing I didn’t like was the fact that the seats are ridiculously uncomfortable and they charge more money to pick your seat. It is supposed to be a cheap ticket but when you do the math of paying for the ticket, paying for taking a carryon and paying to have a seat, it’s better to choose another airline that charges about the same price or less and gives better service and more commodity. Again the staff was great. I just believe that this airline can do a lot better.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Ft Lauderdale
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused to let me board"

(United States)

Trip Verified | The way I was treated by Spirit airlines was horrendous. I left San Diego on the 8:16 pm flight - flew to Las Vegas was on a two-hour layover went to board the plane for my red eye flight to Columbus Ohio (my hometown). The gate agent refused to let me board because she said I smelled like alcohol and my eyes were bloodshot - I have been up since 4 AM worked all day it as 11:30 PM PST, I was exhausted. I did not have any alcohol on the flight from San Diego to Las Vegas. My eyes agreed were blood shot because I was already exhausted from being up for more than 20 hours and I sat in the smoking cage inside the airport having a few cigarettes. I did have one Stella at the airport which my credit card can prove. To be denied boarding simply because my eyes were bloodshot, and I smelled of one drink is incomprehensible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Columbus via Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never been treated so rudely"

(United States)

Trip Verified | Portland to Las Vegas. We purchased our tickets for our anniversary on August 2 2018 to fly out on October 16 2018. We fly with my service animal Lola so, when purchasing our tickets I checked we have a service animal and called Spirit Airlines to check on specifications. I was told I needed to provide documentation from my doctor on his letterhead. Arrived at the airport and was checking in and handed the rude lady my documentation. She automatically had an attitude saying our policy changed on the 15th of October you have to pay $110 for your service animal. At first I was nice and explained that I purchased my tickets on Aug. 2nd and she said policy changed just so rude. I said it was BS and she was ready to kick me off of the plane. I have never been treated so rudely in all my life. Plus they want you to pay for your seat your baggage a soda and on and on. You better believe that all you get is a piece of paper saying you can get on the plane and you pay for the rest. I was afraid to go to the restroom. Thinking I would have to pay for it. God forbid if the oxygen masked dropped you would have to swipe your credit card for the oxygen.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"she kept making faces"

(Puerto Rico)

Trip Verified | Orlando to San Juan. On my way back to Puerto Rico, traveling in flight #801 (12:44pm) Orlando to San Juan PR. I had a very bad experience during check in at the counter. There were five of us & the kiosk wouldn’t check us in, so we went to the counter where an agent assisted us. She was visibly in a very bad mood, making faces and visibly disgusted with having to check us in. We were very confused with the checked bag prices and the airline check in process, since it is different from other airlines and this was our first time flying This airline. I’m proficient in english, but I speak with an accent, I don’t know if that’s what was bothering her, or the fact that she had to explain to us how the whole system works. I gave her both my husband’s and my passport and she only returned mine. Then she started asking for my husband’s and I told her I had given it to her, she said she didn’t have it, but immediately noticed it was there on her counter. She gave it back to me, and when I took it, she said visibly disgusted, “Ma’am I would appreciate if you don’t grab things away from me”. I didn’t understand what was she referring to. So when she returned the credit card & I took it, she repeated the same thing, but visibly more disgusted. My daughter told her that we didn’t mean to be disrespectful, but she kept making faces. We ended up paying $335.00 for 5 checked in bags & 1 carry on bag. All of them under 40 pounds. We were finally checked in & I walked away from the counter, found a woman who said she was the supervisor and explained everything to her. I told the supervisor that since the Airline check-in process is so different from other airlines, they should have people in the counters that are more willing to explain to customers the whole process. Also, since Orlando is an international airport they should have agents that are more patient with customers whose primary language is not English. She didn’t write my name or anything, so I don’t think she’s going to do anything. The airplane was filthy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to San Juan
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff was very rude "

(United States)

Trip Verified | Los Angeles to Chicago. I have always been a proud supporter of Spirit Airlines. However, after my most recent flight with spirit I do not feel passionately the same. A staff was very rude and antagonizing towards me and my husband and our pet. She embarrassed us and made us all feel like a nuisance. I withdraw my investments with Spirit Airlines and I will also encourage my colleagues to do the same based upon this horrible customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Chicago
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"3 different delay emails"

(United States)

Trip Verified | Dallas to Las Vegas. Horrible! I'll never fly with Spirit Airlines again. Sent me 3 different delay emails got to the airport and the flight left on time. The planes are poor, not comfortable at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cares nothing for their passengers"

(United States)

Trip Verified | Ft Lauderdale to Detroit. A blatant grab for money. Every aspect of the process has an extra charge, or a new fee for ‘better’ service. However the staff were incredibly rude. At 4 am when I arrived, exhausted and bewildered (as I rarely travel) I was yelled at by the people working at check in. Three times they lost patience and raised their voices to a yell, I want to say scream but I don’t want to be melodramatic. I was clearly embarrassed, confused, and blushing. These people had zero empathy and were cruel and humiliating. Every Spirit Airlines employee I encountered was at the very least cold, and at the most aggressively disrespectful. I really feel that Spirit cares nothing for their passengers. They want only to make money, and it’s very clear. I will not ever ride with them again, I would rather pay for the privilege/human right of human decency. Seats are also tiny and uncomfortable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Detroit
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats were uncomfortable"

(United States)

Trip Verified | Denver to Chicago. The seats were uncomfortable, we were unable to recline whatsoever. I feel like this airline functions by posting low ticket prices and then Nickel and diming passengers for every conceivable purpose from bag check to basic amenities, snacks, or even seating.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Chicago
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"No problems"

(United States)

Not Verified | Great trip with wife and grandkids. No problems. Fly Spirit Airlines at least 2 times a year. Had a wonderful 7 day vacation. 1 backpack each. If you know what you are doing it works great and you save lots of money. Quit complaining and start enjoying life.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteArlington to Baltimore
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not worth the lower price"

(United States)

Trip Verified | San Juan to Orlando. This was the worst customer service I've ever received. We arrive at the airport after getting off of a cruise only to find out the ticket will not open for about 2 hours. So we are forced to wait at the ticket counter until their shift starts. When we call customer service to ask why our email says "make sure to arrive at least 2 or more hours before your flight " but they won't open until they feel like it. We were told "it's a generic email!" Well the way obvious and not helpful at all. Then I was told of I paid extra I could get some fast pass through security. It never worked for TSA and then the rep said if we wanted that reimbursed "fill out a form and we will review it." This airline is a joke and not worth the lower price. I guess it's true, you get what you pay for. Never again will we fly this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Juan to Orlando
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no