"charge $55 for a carryon"
Y Sanabria (United States)
✅ Trip Verified | Chicago to Ft Lauderdale. Staff was friendly and greeted me. My complain is how the airline charges $50 for checking a bag or even worse that they charge $55 for a carryon. The other thing I didn’t like was the fact that the seats are ridiculously uncomfortable and they charge more money to pick your seat. It is supposed to be a cheap ticket but when you do the math of paying for the ticket, paying for taking a carryon and paying to have a seat, it’s better to choose another airline that charges about the same price or less and gives better service and more commodity. Again the staff was great. I just believe that this airline can do a lot better.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Ft Lauderdale |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"refused to let me board"
W Harrell (United States)
✅ Trip Verified | The way I was treated by Spirit airlines was horrendous. I left San Diego on the 8:16 pm flight - flew to Las Vegas was on a two-hour layover went to board the plane for my red eye flight to Columbus Ohio (my hometown). The gate agent refused to let me board because she said I smelled like alcohol and my eyes were bloodshot - I have been up since 4 AM worked all day it as 11:30 PM PST, I was exhausted. I did not have any alcohol on the flight from San Diego to Las Vegas. My eyes agreed were blood shot because I was already exhausted from being up for more than 20 hours and I sat in the smoking cage inside the airport having a few cigarettes. I did have one Stella at the airport which my credit card can prove. To be denied boarding simply because my eyes were bloodshot, and I smelled of one drink is incomprehensible.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | San Diego to Columbus via Las Vegas |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never been treated so rudely"
Julie Edwards (United States)
✅ Trip Verified | Portland to Las Vegas. We purchased our tickets for our anniversary on August 2 2018 to fly out on October 16 2018. We fly with my service animal Lola so, when purchasing our tickets I checked we have a service animal and called Spirit Airlines to check on specifications. I was told I needed to provide documentation from my doctor on his letterhead. Arrived at the airport and was checking in and handed the rude lady my documentation. She automatically had an attitude saying our policy changed on the 15th of October you have to pay $110 for your service animal. At first I was nice and explained that I purchased my tickets on Aug. 2nd and she said policy changed just so rude. I said it was BS and she was ready to kick me off of the plane. I have never been treated so rudely in all my life. Plus they want you to pay for your seat your baggage a soda and on and on. You better believe that all you get is a piece of paper saying you can get on the plane and you pay for the rest. I was afraid to go to the restroom. Thinking I would have to pay for it. God forbid if the oxygen masked dropped you would have to swipe your credit card for the oxygen.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Portland to Las Vegas |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"she kept making faces"
M Larmez (Puerto Rico)
✅ Trip Verified | Orlando to San Juan. On my way back to Puerto Rico, traveling in flight #801 (12:44pm) Orlando to San Juan PR. I had a very bad experience during check in at the counter. There were five of us & the kiosk wouldn’t check us in, so we went to the counter where an agent assisted us. She was visibly in a very bad mood, making faces and visibly disgusted with having to check us in. We were very confused with the checked bag prices and the airline check in process, since it is different from other airlines and this was our first time flying This airline. I’m proficient in english, but I speak with an accent, I don’t know if that’s what was bothering her, or the fact that she had to explain to us how the whole system works. I gave her both my husband’s and my passport and she only returned mine. Then she started asking for my husband’s and I told her I had given it to her, she said she didn’t have it, but immediately noticed it was there on her counter. She gave it back to me, and when I took it, she said visibly disgusted, “Ma’am I would appreciate if you don’t grab things away from me”. I didn’t understand what was she referring to. So when she returned the credit card & I took it, she repeated the same thing, but visibly more disgusted. My daughter told her that we didn’t mean to be disrespectful, but she kept making faces. We ended up paying $335.00 for 5 checked in bags & 1 carry on bag. All of them under 40 pounds. We were finally checked in & I walked away from the counter, found a woman who said she was the supervisor and explained everything to her. I told the supervisor that since the Airline check-in process is so different from other airlines, they should have people in the counters that are more willing to explain to customers the whole process. Also, since Orlando is an international airport they should have agents that are more patient with customers whose primary language is not English. She didn’t write my name or anything, so I don’t think she’s going to do anything. The airplane was filthy.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to San Juan |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff was very rude "
M Healy (United States)
✅ Trip Verified | Los Angeles to Chicago. I have always been a proud supporter of Spirit Airlines. However, after my most recent flight with spirit I do not feel passionately the same. A staff was very rude and antagonizing towards me and my husband and our pet. She embarrassed us and made us all feel like a nuisance. I withdraw my investments with Spirit Airlines and I will also encourage my colleagues to do the same based upon this horrible customer service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Los Angeles to Chicago |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"3 different delay emails"
H Sheldan (United States)
✅ Trip Verified | Dallas to Las Vegas. Horrible! I'll never fly with Spirit Airlines again. Sent me 3 different delay emails got to the airport and the flight left on time. The planes are poor, not comfortable at all.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dallas to Las Vegas |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cares nothing for their passengers"
Camryn Curie (United States)
✅ Trip Verified | Ft Lauderdale to Detroit. A blatant grab for money. Every aspect of the process has an extra charge, or a new fee for ‘better’ service. However the staff were incredibly rude. At 4 am when I arrived, exhausted and bewildered (as I rarely travel) I was yelled at by the people working at check in. Three times they lost patience and raised their voices to a yell, I want to say scream but I don’t want to be melodramatic. I was clearly embarrassed, confused, and blushing. These people had zero empathy and were cruel and humiliating. Every Spirit Airlines employee I encountered was at the very least cold, and at the most aggressively disrespectful. I really feel that Spirit cares nothing for their passengers. They want only to make money, and it’s very clear. I will not ever ride with them again, I would rather pay for the privilege/human right of human decency. Seats are also tiny and uncomfortable.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ft Lauderdale to Detroit |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"seats were uncomfortable"
Michael Buckwalter (United States)
✅ Trip Verified | Denver to Chicago. The seats were uncomfortable, we were unable to recline whatsoever. I feel like this airline functions by posting low ticket prices and then Nickel and diming passengers for every conceivable purpose from bag check to basic amenities, snacks, or even seating.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Denver to Chicago |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No problems"
Don Day (United States)
Not Verified | Great trip with wife and grandkids. No problems. Fly Spirit Airlines at least 2 times a year. Had a wonderful 7 day vacation. 1 backpack each. If you know what you are doing it works great and you save lots of money. Quit complaining and start enjoying life.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Arlington to Baltimore |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not worth the lower price"
C Lester (United States)
✅ Trip Verified | San Juan to Orlando. This was the worst customer service I've ever received. We arrive at the airport after getting off of a cruise only to find out the ticket will not open for about 2 hours. So we are forced to wait at the ticket counter until their shift starts. When we call customer service to ask why our email says "make sure to arrive at least 2 or more hours before your flight " but they won't open until they feel like it. We were told "it's a generic email!" Well the way obvious and not helpful at all. Then I was told of I paid extra I could get some fast pass through security. It never worked for TSA and then the rep said if we wanted that reimbursed "fill out a form and we will review it." This airline is a joke and not worth the lower price. I guess it's true, you get what you pay for. Never again will we fly this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Juan to Orlando |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |