Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3133 reviews
3/10
2 star Skytrax Rating
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7/10

Spirit Airlines customer review

(Australia)

LAX-IAH return. Both flights on time friendly crew read the small print and printed boarding passes at home. Friendly check-in staff both in LAX and IAH. Both flights including big seats checked-in luggage were about half the price as I would have paid on UA in first. Only downside credit card machines did not work on both flights so could not purchase any drink/food on the plane. Would not hesitate to fly them again in the future.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Spirit Airlines customer review

(United States)

We could not have been more satisfied with our trip. We left San Diego exactly on time and arrived at Dallas a bit early. The flight was smooth and service was satisfactory. People at the ticket counter were courteous and helpful. I see the other reviews and think some people need to think in advance. If a drink is important bring your own. If you want food bring your own. Learn to pack light. Bring a book to read. You can avoid the extra charges if you are smart. You can't beat the prices for Spirit tickets. Our tickets were half from the other airlines. I will definitely fly Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Purchased airfare from Denver to Ft. Lauderdale with a connection in Chicago. After arriving at Denver airport and waiting at the gate for boarding I received an email saying the flight to Chicago was delayed an hour. No less than 15-20 minutes later I received a second email saying that the flight was actually on time and the customer service rep announced we would be boarding at 2pm. Wrong! Sat there at the gate another 20-30 minutes after 2pm and just as the plane is boarding they call the names of all the Ft Lauderdale bound passengers and tell us that we aren't going to make our connection and the next available flight is on Sunday. This was a Tuesday! As if that wasn't bad enough the service reps responses were extremely rude and amounted to "gee sorry who cares". Already had paid their $50 bag fee which they had originally charged me $80 for. Their employees kept telling us the issue was air traffic control in Chicago but coincidentally nearly every one of their flights from anywhere to Denver that day were late or delayed not at all just Chicago. It was blatantly obvious that they were straight up lying and that the real issue was likely a mechanical problem. Eventually got sick of arguing and had them refund everything and re-booked the next day on a real airline which cost me an extra $300.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

I will never fly this airline again. The tickets are cheap but any savings are more than made up for as they proceed to nickel and dime you every chance they get. The checked bag fee is almost double what other airlines charge but it's outrageous that they charge even more for carry on bags. They also charge to print your boarding pass which I was asked to rip in half myself before boarding the plane. The seats don't recline so that they can pack more passengers on the plane - very uncomfortable. I expected to pay for food but not for drinks - including water. The plane was filthy - as I boarded I noticed crumbs all over the seats and large pieces of food all over the floor. I will never fly with this airline again. I wont go business with a company that charges me hidden fees at every opportunity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Worst trip ever. Flight was cancelled due to fire in air traffic control in Chicago (not the fault of Spirit). However the customer service was horrendous. The next day I checked in and the manager was training 5 new employees. The manager was taking her time to show them the process step by step and made me jump through hoops to show them how a customer checks luggage to make sure it's the right size. I asked if considering the last 24 hours she could skip the training and check me in faster. She was rude inconsiderate and showed 5 new employees that terrible customer service is OK with Spirit. I'll never fly them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Spirit Airlines customer review

(United States)

I traveled on a flight from Myrtle Beach to St. John Virgin Islands. My family had not read the rules and requirements for the airline so we were surprised by the added fees of baggage and had to work to try and get things straightened out. The desk clerk tried her best to be as helpful as possible to minimize any fees that needed to be paid. Once on the flight the seats were a squeeze but no more uncomfortable that most airline seats with the exception that they do not recline in any way. No big loss there. Any snacks or drinks on the flight have to be paid for at airline inflated prices and there was no in-flight video no wi-fi no entertainment of any sort. Those can be dealt with by bringing your own drink and snacks in your personal bag piece of cake. It's not comfortable by any measure but it's not bad considering the price was about a third of the price on any other airline I looked up.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Spirit Airlines customer review

(United States)

Flight from Chicago to Boston got cancelled due to bad weather. The customer service was very limited (extremely long wait time it felt like speaking to a robot who kept repeating itself). The company only provided the option of booking the next available Spirit flight which was more than 24hours later or get a refund of the cancelled flight (so only 50% of total flight price). The company didn't provide the opportunity of booking a flight with another airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Horrible customer service unprofessional staff bad information. Flight out to Chicago was late 90 minutes. Was misinformed that my flight was canceled on the return and ended up having to pay for a hotel and dinner and catching a red-eye flight on my dime on the return. Worst ever experience flying and with customer service in general. These folks hire people that are unprofessional and have zero training in service. They also nickle and dime you for everything. I wouldn't fly them again also they have the worst seats in the airline industry.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

From Houston to Atlanta - Ticket Cost $353 to check in at the counter $10 Kiosk- free Carry on Bag $50 at the Kiosk $100 at the gate. For a reserve seat $5 to $25 a random Seat - free. Sodas and water $3 each 2 sodas and bag of chips $7. All drinks and food were for purchase. They did not have a card reader so it was cash only. Flight attendants were not needed because they didn't provide a service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

Having flown during most of my career I've experienced about every airline and every travel situation imaginable. Yesterday I was completing my first round trip on Spirit. I was traveling through Chicago this was the morning of the fire in a Chicago area air traffic control facility. Needless to say air travel was a mess. The Spirit staff at MSP was as professional and efficient as I've ever experienced. They were facing a very difficult set of circumstances and they were doing their very best to accommodate many people who were much more stressed than what the situation required. Also all 4 legs of my flights were as comfortable as any other airline seat - the onboard crew members were friendly and efficient. The entire experience was as positive as the other 20+ flights I've had this year on several different airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]