"have an 8 hour flight delay"
C Peal (United States)
✅ Trip Verified | Houston to Orlando. They tell us we have an 8 hour flight delay within an hour of takeoff and without trying to accommodate anyone. After all the nickel and dime fees they tack on they aren’t the cheapest flight. This is the last straw with this company and I will never use nor recommend them to anyone. Thanks for ruining a family vacation again Spirit.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Houston to Orlando |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"hidden fees are unacceptable"
1 reviews Vickie Adams (United States)
Not Verified | Tampa to Detroit. I have used Spirit my last three trips. I am so over them. The hidden fees are unacceptable. the delays are completely inconvenient. Twice I've had hours of delay for departure. Once I missed a flight and was treated poorly during the process of making new arrangements. The inflight service is nonexistent. Even after I joined their $9 Club I saw no improvements in flying with Spirit.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tampa to Detroit |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"needs to stop hiding fees"
Wani Simon (Dominica)
✅ Trip Verified | Ft Lauderdale to Hartford. Spirit Airlines needs to stop hiding fees. I chose the airline because they offered the lowest costing ticket only to find i had to pay for checkin and luggage after. They charge more for check in if not done more than 24 hours in advance - who checks in more than a day before? You are allow 40 lbs for carry on as opposed to regular 50lbs for other airlines and you can end up paying over $155 for over weight. I paid $105 for all in bags. 50 for check and 55 because i was 9 pounds over weight. Ridiculous! The seats are also not comfortable with very little leg room. Awful experience. Will never fly on spirit again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ft Lauderdale to Hartford |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"someone went through my luggage"
T Chiltan (United States)
✅ Trip Verified | New Orleans to Las Vegas. I will never fly Spirit again it was my first time flying and someone went through my luggage and took my Birthday gift. I went to Vegas for my Birthday and resolution team didn’t seem to care that someone that works for them is going through people luggage and taking what they want. They offered me a voucher to fly again but wouldn’t replace my gift even though I had receipt for it. Very disappointed but I checked my bag thinking my items would be safe only for someone to violate me by going through my luggage.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New Orleans to Las Vegas |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Nickle and diming everything"
P Daykoth (United States)
✅ Trip Verified | Los Angeles to Las Vegas. How is this an airline? Sad excuse. Nickle and diming everything. Should be upfront with any and all additional costs. When booking through Expedia there was no option to select carry on luggage, I didn't think anything of until cuz I never had to pay for carry-on, until I flew with Spirit. Upon printing my boarding pass I noticed my ticket said 0 carry ons. So i go back on the kiosk to add 1 carry-on and I'm getting charged $55 for 1 carry on item. Upon making a complaint to an attendant she didnt care. She said pay it or leave your bag. Not only that they charge you if you want to pick a specific seat. The flight attendant reiterated that everything is available for purchase and that nothing is complimentary and no WiFi.Never again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Las Vegas |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Avoid this airline"
E Kaider (United States)
✅ Trip Verified | Newark to Las Vegas. I fly 1 or 2 times a month and decided to try Spirit since it was a short, domestic flight. They canceled my ticket 24hrs before flight and blamed technical difficulties. They wanted me to repurchase the same flight with no Refund. The customer service was horrible. I spent 2 hours on the phone with the rudest supervisor I spoke to in my life. Never again. Saving the few bucks wasn’t worth it. Avoid this airline.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Newark to Las Vegas |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"didn't know I have to pay for it"
T Huang (United States)
✅ Trip Verified | Houston to Los Angeles. Worst experience airline ever, the ticket price is not cheaper than other airline like American Airlines. But you have to pay everything extra. I have to pay more money to choose seat My carry on bag is a little bit bigger than the allowed size. I have to pay $65 at the counter which I didn't know I have to pay for it. The seat is small. No entertainment. Never ever flight with this airline again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Houston to Los Angeles |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"terrible hospitality"
Mike Morozin (United States)
Not Verified |
Philadelphia to Dallas with Spirit Airlines. Delayed 6 hours due to engine failure. Small seats, no recline, terrible hospitality. Avoid at all costs, it's not worth saving the few bucks on your flight.
Aircraft | A319 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Dallas |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew has always been friendly"
D Strahm (United States)
Not Verified | I have been flying Spirit 1 to 2 round trips a month from Chicago to Denver for the last 3 years. Only fly other airlines when Spirit has no flights available. Have never had a problem with delays other than weather related. Customer service and crew has always been friendly. I am retired and my schedule is flexible and normally travel with only a backpack but do occasionally bring my dad and mother-in-law with bags. I also upgrade to front seating (4 seats per row) when available. Flyers have to realize it may not be for everyone as it is a cafeteria style airline. Just wish they had more flights per day. I will continue being a loyal customer of Spirit.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Denver |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly Spirit Airlines again"
E Smith (United States)
✅ Trip Verified | Baltimore to Tampa. I will never fly Spirit Airlines again. They nickel and dime you to death. Please dont be tempted to sign up for their Spirit 101 club (their supposed $9.00 club). They will charge you a yearly fee of $69.00. They will charge it before it is due and it will be difficult or impossible to get out of. Bye bye, Spirit Airlines. There are just too many other better choices.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Baltimore to Tampa |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |