Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5123 reviews
2/10
3 star Skytrax Rating
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1/10

"have an 8 hour flight delay"

(United States)

Trip Verified | Houston to Orlando. They tell us we have an 8 hour flight delay within an hour of takeoff and without trying to accommodate anyone. After all the nickel and dime fees they tack on they aren’t the cheapest flight. This is the last straw with this company and I will never use nor recommend them to anyone. Thanks for ruining a family vacation again Spirit.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHouston to Orlando
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"hidden fees are unacceptable"

(United States)

Not Verified | Tampa to Detroit. I have used Spirit my last three trips. I am so over them. The hidden fees are unacceptable. the delays are completely inconvenient. Twice I've had hours of delay for departure. Once I missed a flight and was treated poorly during the process of making new arrangements. The inflight service is nonexistent. Even after I joined their $9 Club I saw no improvements in flying with Spirit.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Detroit
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"needs to stop hiding fees"

(Dominica)

Trip Verified | Ft Lauderdale to Hartford. Spirit Airlines needs to stop hiding fees. I chose the airline because they offered the lowest costing ticket only to find i had to pay for checkin and luggage after. They charge more for check in if not done more than 24 hours in advance - who checks in more than a day before? You are allow 40 lbs for carry on as opposed to regular 50lbs for other airlines and you can end up paying over $155 for over weight. I paid $105 for all in bags. 50 for check and 55 because i was 9 pounds over weight. Ridiculous! The seats are also not comfortable with very little leg room. Awful experience. Will never fly on spirit again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Hartford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"someone went through my luggage"

(United States)

Trip Verified | New Orleans to Las Vegas. I will never fly Spirit again it was my first time flying and someone went through my luggage and took my Birthday gift. I went to Vegas for my Birthday and resolution team didn’t seem to care that someone that works for them is going through people luggage and taking what they want. They offered me a voucher to fly again but wouldn’t replace my gift even though I had receipt for it. Very disappointed but I checked my bag thinking my items would be safe only for someone to violate me by going through my luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Las Vegas
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Nickle and diming everything"

(United States)

Trip Verified | Los Angeles to Las Vegas. How is this an airline? Sad excuse. Nickle and diming everything. Should be upfront with any and all additional costs. When booking through Expedia there was no option to select carry on luggage, I didn't think anything of until cuz I never had to pay for carry-on, until I flew with Spirit. Upon printing my boarding pass I noticed my ticket said 0 carry ons. So i go back on the kiosk to add 1 carry-on and I'm getting charged $55 for 1 carry on item. Upon making a complaint to an attendant she didnt care. She said pay it or leave your bag. Not only that they charge you if you want to pick a specific seat. The flight attendant reiterated that everything is available for purchase and that nothing is complimentary and no WiFi.Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Las Vegas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(United States)

Trip Verified | Newark to Las Vegas. I fly 1 or 2 times a month and decided to try Spirit since it was a short, domestic flight. They canceled my ticket 24hrs before flight and blamed technical difficulties. They wanted me to repurchase the same flight with no Refund. The customer service was horrible. I spent 2 hours on the phone with the rudest supervisor I spoke to in my life. Never again. Saving the few bucks wasn’t worth it. Avoid this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewark to Las Vegas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn't know I have to pay for it"

(United States)

Trip Verified | Houston to Los Angeles. Worst experience airline ever, the ticket price is not cheaper than other airline like American Airlines. But you have to pay everything extra. I have to pay more money to choose seat My carry on bag is a little bit bigger than the allowed size. I have to pay $65 at the counter which I didn't know I have to pay for it. The seat is small. No entertainment. Never ever flight with this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Los Angeles
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"terrible hospitality"

(United States)

Not Verified | Philadelphia to Dallas with Spirit Airlines. Delayed 6 hours due to engine failure. Small seats, no recline, terrible hospitality. Avoid at all costs, it's not worth saving the few bucks on your flight.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Dallas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"crew has always been friendly"

(United States)

Not Verified | I have been flying Spirit 1 to 2 round trips a month from Chicago to Denver for the last 3 years. Only fly other airlines when Spirit has no flights available. Have never had a problem with delays other than weather related. Customer service and crew has always been friendly. I am retired and my schedule is flexible and normally travel with only a backpack but do occasionally bring my dad and mother-in-law with bags. I also upgrade to front seating (4 seats per row) when available. Flyers have to realize it may not be for everyone as it is a cafeteria style airline. Just wish they had more flights per day. I will continue being a loyal customer of Spirit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Denver
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly Spirit Airlines again"

(United States)

Trip Verified | Baltimore to Tampa. I will never fly Spirit Airlines again. They nickel and dime you to death. Please dont be tempted to sign up for their Spirit 101 club (their supposed $9.00 club). They will charge you a yearly fee of $69.00. They will charge it before it is due and it will be difficult or impossible to get out of. Bye bye, Spirit Airlines. There are just too many other better choices.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Tampa
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no