Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5123 reviews
2/10
3 star Skytrax Rating
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8/10

"No better value"

(United States)

Trip Verified | New York to Chicago. No better value for short flights if you know how to put their 9-dollar club membership to good use. My latest 3 flights between NYC and Chicago cost 48, 50 and 68 dollars round-trip, respectively. I fly a lot and mostly for a few days at time so a large backpack is sufficient and is always free. On short flights I don't need food or drinks but you can buy whatever you need before boarding. Yes, Spirit charges 2 dollars for bottomless coffee and 2 dollars for a bottle of water. I think I can live with that. I've seen a review where a traveler paid a little over 100 dollars for a flight but ended up spending 600 with "hidden" fees - there are no hidden fees. All their fees are advertised on the website. If I occasionally do need to check a bag, I pay 26 dollars each way (at time of booking). It's a few dollars more afterward. It's straightforward and easy. Fastest growing airline in the US. Youngest fleet in the US. Best on-time performance in the US. H
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Chicago
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Bad service all the way"

(United States)

Trip Verified | San Juan to Ft Lauderdale. NK 240 We were supposed to fly at 5:28 arriving around 7:30 from San Juan Puerto Rico to Ft Lauderdale - the airline has changed the flight 2 times delaying the departure time. This is been a horrible experience since I purchased the tickets to this, they didn’t only gave me the wrong date, but they also keep delaying the departure time. Worst airline to travel with. Bad service all the way around.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Juan to Ft Lauderdale
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Totally ruined my trip"

(United States)

Not Verified | Minneapolis to Ft Myers. I booked a flight to see my family over Christmas, with my two cats, using the same TSA-approved cat carrier I’ve flown with at least 10 times. We’re getting ready to board and an agent suddenly tells me the carrier is “too big” and won’t fit under the seat, and that she was “giving me extra time” to “go somewhere in the airport” and BUY a new carrier. Wouldn’t listen to any evidence that the carrier is TSA-approved and collapses down to fit under seats. I even demonstrated it and told them I had flown THEIR airline many times before, with that carrier, with no difficulty. Supervisor wouldn’t listen. So I wheeled my cats in a wheelchair back and forth from one end of the Lindbergh terminal to another, desperately looking for a pet carrier in the shopping areas, but no luck. The store clerks were incredulous that the gate agents had even suggested that. On top of all this, the agents placed all the blame on me for not “knowing the dimension requirements” and would not acknowledge the carrier adjusts to fit. By that time my cats and I were both upset and the Spirit staff were even then totally unhelpful. The first woman even accused me of trying to “suffocate” my own cats by fitting the carrier under the seat. I’ll say again that I’ve flown with that cat carrier many times without incident. They didn’t care that it was the holiday season and did nothing to help me - all they did was change my flight to one three days later. Luggage was already loaded and “couldn’t be taken off.” What awful customer service - hostile attitudes, ridiculous suggestions. Totally ruined my trip and stressed out both me and my cats.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Ft Myers
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"recommend them on short flights"

(United States)

Not Verified | Tampa to Ft Lauderdale. Friendly staff and interesting boarding process on my route down south. We departed on time and arrived early. The gate changed from A17 to A16 but that didn't affect any plans from the schedule! You do have to purchase every thing in Economy class and thats a bit pricey. On this short flight I was able to survive and not buy anything. I do recommend flying them on short flights since they are an LLC but they operate like a normal carrier!
AircraftA319-132
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Ft Lauderdale
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly Spirit again"

(United States)

Trip Verified | Dallas to Denver. There’s a reason this airline is the cheapest. They charge you for every little thing they can to make up for it. Don’t let them fool you. I will never fly Spirit again. Tried to get rid of my carry on bag so I wouldn’t be charged their ridiculous carry on bag fee and then come to find out the weight limit on their check bags is 10Ibs lighter than all the other airlines - therefore resulting in an additional fee (same as checking an entire other bag). Once getting inside the airplane, the air seemed to be completely shut off (do they want people to barf on the plane?). The seats do not recline and have very little space regardless of where you sit. Water not free (cause that makes sense).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Denver
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"$600 after all the fees they add"

(United States)

Trip Verified | Fort Lauderdale to Denver. Do yourself and your family a favor and spend the extra money for a real airline. We sat for an hour waiting on the tarmac for 2 different reasons, I was never sure which one was true. Our tickets started at $118 on way and ended at $600 after all the fees they add and don't offer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Denver
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Over priced hidden fees"

(United States)

Trip Verified | Columbus to Orlando. I travel a lot December 2018 being my first flight with Spirit Airlines , they get your attention with the low airfare only to charge you literally for everything! The service was horrible, sent to several lines before finally getting my checked bag checked in. A huge run around after paying almost 40.00 extra each direction for my checked bag, they had no notice of it. Spent over 45 minutes proving I paid for my checked bag. I’ll never fly with Spirit Airlines again or recommend anyone I know to use them either. Over priced hidden fees. Horrible service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteColumbus to Orlando
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"extortion to get it corrected"

(United States)

Trip Verified | Fort Lauderdale to Houston. If you make a single mistake when using their website you will undergo extortion to get it corrected. I could write a lengthy review, but I have already done this in an email to Spirit, chastising them for their customer service and policies.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Houston
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not worth the cheap ticket"

(United States)

Trip Verified | Baltimore to Fort Myers. I've flown at least 15 times in the last 2 yrs. Spirit is by far the worst airline I have ever flown. 2 weeks ago my flight was delayed 3 hrs with Spirit, which made me miss my transportation for the night (at my destination) so I had to stay at the airport until 7am. Also, the bag check lady really made me take out exactly 1 pound, so I "don't have to pay the extra $30". Are you kidding? You tell me my flight is 3hrs late, and I have to pay 30 bucks or take just 1 pound out? Then there's today. Another delay by Spirit which made me miss my ride by 20min. Now I'm stuck sitting at the airport again for another 2hrs for my transportation. Spirit is not worth the cheap ticket. I'll pay a little extra to fly with someone else from now on. I just found out that Spirit took all of my air mileage because I went 9 0days without purchasing a ticket. Don't waste your time, money, or anything on Spirit.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Fort Myers
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It is the worst airline"

(United States)

Trip Verified | It is the worst airline as per my experience & it is not the cheapest. Based on the extras you have to pay for, it is one of the most expensive. My Spirit flight flight no on Thanksgiving day on 11-22-18 was delayed from Atlanta to Fort Lauderdale FL to the point that I would have missed my connecting Spirit flight from Fort Lauderdale to Ecuador. They would not do anything to help. I found a flight with another airline to get to Ft Lauderdale so I could make the 2nd leg of my flight. They assured me at the airport Spirit counter in Atlanta that they would reimburse me for the flight that I could not use due to delay and I have been on the phone with several customer service people of Spirit & none of them would provide me any relief, not a penny, not a future free flight equal to what I lost due to their error.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Guayaquil
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no