Spirit Airlines

✅ Trip Verified | Atlanta to Orlando. If i could give zero i would, what they offer in low fares does not make up for the horrible policies and customer service. I use Spirit for my company and purchase their travel insurance but beware they will do anything to not honor their policies. I had to cancel due to a death of a dear friend and they refuse to honor their 100% cancellation guarantee with the insurance they offered a joke of a $10 voucher but were happy to charge me the extra money. I will be taking my travel needs elsewere. Pay the extra money for delta etc its worth not dealing with this.

✅ Trip Verified | We regularly fly from Atlantic City to points in Florida. I have had a number of issues with their very poor customer service. If you need to make any changes they will not credit your card - they will give you a useless voucher that you can never redeem. There are many far better airlines that are just as competitive. Do yourself a favor and avoid Spirit Airlines at all costs.

✅ Trip Verified | Probably the worst airline! Do not fly with spirit if you can avoid it. The organization is very poor, for example you have to do all the check in yourself at the airport kiosk then after that you still have to wait in line for an employee to do the same thing you just did, waste of time! Then the flight was overbooked. They asked 3 people to move trips and then asked for 4 volunteers because they had 4 extra exit row seats which does not make any sense. Another thing that is very irritating is that I paid extra to have the exit row seat and at the airport they are just giving them away to volunteers for free! Spirit does not treat their customers well, no snack on flight and employees are incapable. Worst airline I’ve ever flown on.

✅ Trip Verified | My luggage was lost in a 1 hr direct flight home from Orlando to Atlanta. I spent many hours completing paperwork and claims. I am told I will be compensated for a portion of my claims by a nice customer service person. Spirit sent me a voucher with these words "We're really sorry about what happened on your recent trip. We care about your satisfaction and want to make this right. Please accept our apologies along with this voucher for future travel to any of our destinations." Sounds nice, right? It turns out that Spirit's Voucher are not what they seem to be. For example a $100 voucher will only save me about $8 off a flight. After all is said and done Spirit is not a good option for anyone with luggage and overall not much of a good deal. I will return to using Delta as my primary service provider for airfare.

✅ Trip Verified | Ft Lauderdale to Newark. I've traveled numerous times and Spirit Airlines is the worst airline. They head the list. They charge for everything, you have to pay for tea, water or coffee is repulsive. After all the money you spend on a airline , at least simple beverage should be complimentary to the travelers. I'm so disgusted of this airline. Your seats are uncomfortable, they do not recline, leg room, small, they charge if you are checked in by a clerk at the airport. They even charge $10 if they print your boarding pass. Unbelievable they are still in business. Their flight attendants are not pleasant, they seem like they dont even want to come to work. This was my first time flying with Spirit Airlines and it will definitely be my last. I tried to rate them zero out of 10 but it wouldn't let me.

✅ Trip Verified | Las Vegas to Dallas. If I could give them negative points, I would. I have flown Spirit a couple of times just because of the price of the bare fare. However, every time I fly them, I get treated like trash. First of all, If you fly them, you have to pay for bags online or you will have to pay the ridiculous $60 fee per bag. Since they are a ULCC, you have to pay for drinks and snacks. The crew on my flight ( NK208 January 5,2019) treated me specifically, like trash for no reason while they were nice to other passengers.The ground staff at Las Vegas were friendly though. The seat was extremely dirty and had stains and scratches all over it. Which means that their cleaning crews don’t do there jobs correctly. The seat itself was uncomfortable and doesn’t not recline. When we landed at DFW, The ground staff told us the bag claim was E31 (as the F/A s said when we landed) but the monitor did not display that. The monitor at E32 did but the staff told us that it was at E31. After 20 minutes of waiting, We realized that they had 3 flights on the same belt (E32) when there were 4 others open. Then our bags showed up at E32, when they said it was E31. So 4 flight were on the same bag Belt. Overall, Spirit is the most trashy Airline in the U.S. and even if their base fare is “cheap”, after all the addons, it ends up being the same price as the legacy carries. Do yourself a favor and never fly with them.

✅ Trip Verified | Santiago to Philadelphia via Ft Lauderdale. Worst experience of my life. I was traveling back from our trip to Dominican Republic January 5,2019. Our flight got delayed when we were already in the plane, so from 4:30a to 5:45a it moved and went back to the gate, supposedly because of fog but they had no copilot and thats why they had to go back. That took over one hour, once we arrived to Fort Lauderdale at 7am at we couldnt get off the plane for another hour and 45 minutes which made us lose our conecting flight. Had to wait in line for over 2 hours with a toddler in order to get my flight rescheduled and that was not till 9:35pm with another air line which we had to pay our luggage again because spirit didnt take care of that. One of the people i was traveling with didnt even get reserved for the flight after being told she was and had to rush back to Spirit to have them book before we missed that flight. Spirit said they would reimburse all our fees for luggage that we paid and never did, and the luggage fee they have is more than double to other airlines and only accept 40lbs. It was the worst experience of my life and we all ended up sick even my toddler and was uncomfortable the entire time and sleep deprived. Wouldn't recommend this airline to anyone.

✅ Trip Verified | Detroit to New Orleans. We had heard many negative things about Spirit so we were wary about flying with them, but the price and flights were much better than any other options we had, so we decided to try them out. Everything turned out to be completely smooth in both directions. Boarding was very fast on both flights, and service was reasonable (with cheerful staff). We had no problem bringing our backpacks on board as free carry ons. We knew not to expect free food or drinks, but the prices for purchasing items were reasonable. But flights left and arrived on time. Not a huge amount of leg room, but we felt that it was worth being a bit cramped to get the excellent fares. I would definitely fly with them again.

✅ Trip Verified | The fee for everything, bags, carryon, buy the snacks, etc is ridiculous. The attendants and counter agents were unfriendly, rude and do not look happy with their job. The plane has cheap seats. More than 2 hours delay cause our route taking different airline: Departure 3 hours late from Panama City, landed in Fort Lauderdale: re-route on jetBlue from Fort Lauderdale to Boston; nearly make connection from Boston to Las Vegas. Totally travel time including getting to airport early as recommend by Airlines: 24 hours by the time we check into hotel in Las Vegas, tired and beat by all the stress. Without delay return flight suppose to have been less than 11 hours from checking in to arriving.

✅ Trip Verified | Boston to Ft. Lauderdale. My wife and I were apprehensive to fly Spirit, so we were pleasantly surprised that our trip went off without a hitch. Crew was friendly, flights were on time, and prices were clearly posted. Yes, everything costs extra. Still as cheap or cheaper than other fares for this particular route and it's nonstop. Our time is worth it. We'll definitely fly Spirit again.