SpiceJet

✅ Verified Review | Delhi to Bangkok. The airline lacks trustworthiness, passenger rights and transparency. Staff at check in and gate intentionally lied at us related to a delay (operational reasons) and a failed connecting flight at BKK. Thanks to the outstanding support of Bangkok Airways further damage was avoided! Spicejet left us completely alone and denied any assistance! Please do not use this airline if you at least demand 10% of passenger rights in the EU!

✅ Verified Review | Kolkata to Madurai via Chennai. I reached Kolkata a little late and 1 hr before departure they closed the counter. I could not web check-in due to some reason. So I booked another ticket from Indigo so that I could catch my connect flight (Chennai to Madurai) again from Spicejet. The flight is supposed to start at 6pm. Spicejet did it again and this flight delayed by 2 hrs. Good job Spicejet, my diwali ruined.

✅ Verified Review | Delhi to Jammu via Dehradun. Unable to provide food advertised as in flight menu. And unable to provide change on purchases when presented with a 500 or 2000 rupee notes. Aircraft is noisy. One of air hostes grumpy other happy. Wouldn't travel this airline again as they are unable to provide even the most basic service.

✅ Verified Review | Dhaka to Chennai via Kolkata. An ordinary budget airline which can do a lot better. My flights were on time and in fact we arrived 5-10 minutes before the actual arrival time. Spicejet takes great pride in having this record of completing flights before time. However, the cabin left much to be desired for. On our flight from Dhaka to Kolkata there was water leaking through the light overhead. The cabin crew were generous enough to wipe them when requested and provided tissue papers. There is no food unless you pay for it. We did not try their menu. The cabin crew were fairly polite. If you are strictly in need of getting from point A to B at the cheapest cost then give Spicejet a go. Do not expect any bells and whistles though.

✅ Verified Review | Ahmedabad to Delhi. They announced to see the menu and let us know your choice, we’ll bring that you. I decided to go for Veg Biryani and my wife wanted Paneer Tikka Masala. When she came to take the order, we mentioned above choices but she replied that they only have Veg Cappa Noodles and Bhel. My point here is that when they have only 2 options then why can’t they make it clear in the announcement rather than giving opportunity to customer of choosing the food they like from menu and waste time. We decided to go for only left options Bhel & Cappa Noodle, so when she came to serve us the same then she asked for 350 Rs./-, I offered US Dollars because I found that in menu that they had 2 prices mentioned against each item, one in rupees and another in USD and I did have US Dollars with me (Because my current residential status is US, so my preferred way to spend money was US Dollars). She replied “let me check whether we have change for this or not” I said Ok. She came back after long and mentioned we don’t accept US Dollars in Indian flights, US dollars mentioned in menu is for our (Spicejet) international section only. The point here is when this is the rule then why she did not make it clear when I offered US Dollars in the beginning, why did she tell me that “let me check whether we have change or not”. I offered Credit Card, she said Machine is not working. Then finally I offered my last preferred mode of payment “Cash in INR” and then she accepted that and returned me the change. The staff who was dealing with me was very rude not only to me but I found her same behavior to others as well. The point here is that I would not be complaining here if things were dealt with smile and hospitality. Mistakes can be ignored if there is a humbleness and soft skills. But mistakes with rudeness and bad attitude is always a bad combination and worst specially when you work in a service industry.

✅ Verified Review | Bangalore to Chandigarh via Hyderabad. I reached the Bangalore airport at around 12:30 so as to avoid any hassles. Then all of a sudden I see that our flight from Bangalore to Hyderabad has got delayed to around 18:10 and my other connecting flight from Hyderabad to Chandigarh was at 17:50 from Hyderabad. So there was no way I could get this flight. So, I asked Spicejet to provide any alternate flight to Chandigarh. As there were some other flights working for this area. But they said they can't do that and told me that they can provide a flight from Bangalore to Delhi which will depart from Bangalore at 21:10 and will reach New Delhi at 00:05 and then next flight from New Delhi to Chandigarh at 07:10 and will reach Chandigarh at 08:05. They said I have no other options. When I asked for hotel/Lounge service as there is a total delay of nearly 12 hours to reach Chandigarh. They simply denied and said no such facilities are provided. They just provided 1 basic lunch. I had to spend more than 6 Hours in the Bangalore Airport with no Airport lounge/hotel facility and nearly 7 Hours in the New Delhi Airport with no Airport lounge/hotel facility. If this delay would be 30 minutes or 1 hour then I would have let it go. But this is not acceptable. I won't recommend Spicejet to anyone.

✅ Verified Review | Mumbai to Kolkata. I see SpiceJet has already received a rating of 5/10. Nothing surprising that I was welcomed by insensitive staff at the check in counter. The on duty staff manager at Mumbai airport is one insensitive person I have met in the airport so far. I am 33 weeks pregnant travelling with my husband. I requested her to accommodate my hand baggage in check in as it would be uncomfortable for me and my husband to travel with the cabin baggage, but this lady just won't. . No hospitality or humanity. I wish I could rate it less than 1 for ground staff.

✅ Verified Review | Calicut to Bangalore. Flight departure time is 8.40. I reached airport at 6.30 - after 15 min their staff came and counters opened, they said flight is delayed and will leave at 9.35. If it was delayed why did I not get an SMS on time - they message us at 7.35 knowing the delay an hour before. My experience with SpiceJet has always been bad, they don't bother - had they sent an SMS on time and not had to not sit at the airport like a fool for 3 hours.

✅ Verified Review | Bangkok to Delhi. The worst airline I have experienced even though this is a low cost airline. Any other budget airlines could be better than this one, I am sure. My flight from Bangkok to Delhi was 30 minutes delayed which was acceptable. However, the return trip from Delhi was absolutely terrible. They announced 6 hours prior to departure time that the flight was 1.5hrs delayed. When I reached the gate, there was another 30 mins delay. I also bought SpiceMAX package including seat leg room, priority check-in, boarding and bagguages and meals. This deal seemed okay until we wait for the baggages at the arriving airport. No priority baggage existed! All normal and prioritized baggages are mixed up. We have to wait for 30 mins till we got our "priority" bags. Additionally, the seats are cramped and the gap between rows are extremely narrow. We didn't buy SpiceMAX for the outgoing flight.

✅ Verified Review | We booked Spicejet from Delhi to Goa. The flight was ready to take off but there wasn't any aircon available. The pilot makes an announcement that the air conditioning will be on when the flight will take off. On the runway due to congestion we had to wait for more than 30 minutes. On the return from Goa to Delhi we had paid for our meals and had priority booking too. Our seats were 1/2D . When the hostess approached us, my daughter asked for coke, she said that we won't be able to serve as all beverages are over, only hot tea is there. I said we paid and the thing is you justed started to serve then how come nothing is there, to which she replied that we don't get refill in Goa, we get stock only once when we take off from Delhi. How cheap can it get and how can airlines behave like this.