SpiceJet

✅ Trip Verified | Kozhikode to Bangalore. I travelled with my 3 year old son where I bought a juice for my son on board. The price of juice was RS 70 where I paid RS100 (no change) and after landing I reminded her but the air hostess fumbled and stumbled. I am sorry to say given the standard of the airline there was lack of concern to return the change promptly I felt uneasy though it was not the best way to give change I opted to let go of it.

✅ Trip Verified | Kolkata to Bangkok. Boarding was smooth. However, the seats were very crammed up and uncomfortable. The windows were dirty and window shades didn't pull down. The crew was unprofessional. Even after landing, at Suvarnabhumi Airport, no cabin crew greeted us as we disembarked the aircraft.

✅ Trip Verified | Flew Mumbai to Kolkata. Rude check-in staff, rude cabin crew, delayed flights, hopeless website. Website sneakily trying to sell you add on services which you can easily miss, you will pay through your nose if your luggage exceeds their weight even by a hundred grams. I can think of plenty more reasons to avoid this airline, but I don't have the whole day.

✅ Trip Verified | Mumbai to Hyderabad. The staff is rude and non-cooperative. The rules of carrying luggage are misleading. You can carry only 7kgs of 1 bag or else you will be charged an exorbitant fee. Even if you are a family, you will be charged separately based on the individual baggage, which is ridiculous. There is no justification provided but only hidden disclaimers. Forget hospitality even the basic services don't exist for passengers.

✅ Trip Verified | We were booked to fly several SpiceJet flights in November 2017. One of these flights was a flight from Delhi to Goa. Shortly over a week before we were due to fly, SpiceJet notified us that the flight was cancelled due to a runway closure. Frustrating of course, but apparently out of their control, so we were initially understanding. What was in SpiceJet’s control however was the customer service experience that followed. To summarise what has been a truly horrendous experience spanning 3 months. SpiceJet could offer no alternative flight that day, so I we had to book an alternative flight at 3 x the price. Due to the cancelled flight being the 2nd leg of a connecting flight SpiceJet calculated the refund of the cancelled leg on an unfair ‘km by km basis’ rather than the price paid for each leg, leaving us out of pocket due to the 2nd leg being much more expensive. SpiceJet erroneously refunded only 1 passenger of the 2 on the cancelled leg, leaving us an additional 7000 INR out of pocket. After querying this we were told the refunded amount was correct and that this was the end of the matter. It took 7 phone calls spanning 3-4 hours, over a period of 5 weeks to receive the refund for the 2nd passenger. Each of these phone calls was to a different agent and involved explaining the situation from the beginning each time and battling the front line denials and scripted replies in order to actually discuss the issue. We were assured on each of these phone calls that the refund had already been processed (it hadn’t) or that it would be processed (it wasn’t). Only after threatening a credit card chargeback and refusing to end a call to a manager before the refund was manually actioned was the owed money refunded to us, more than a month later. From the UK we spent over £50 on phone calls to India to get our own money refunded. In total due to a combination of administrative failures on SpiceJet’s behalf, we are out of pocket approximately 22,000 INR (£250 GBP). After escalating a formal complaint to the top of their complaint channels we received no apology or acknowledgement of failure and were offered a 2,000 INR SpiceJet travel voucher which we refused. All in all, this has single-handedly been the worst customer service experience I have ever encountered with any company, anywhere in the world. SpiceJet may get you from A to B, but if you have to engage with their customer service departments via phone or email for any issues, prepare for a time consuming, fruitless and ultimately incredibly stressful experience. For your own sanity, I highly recommend you avoid this company at all costs.

✅ Trip Verified | Mangalore to Dubai. The flight scheduled to depart at 00:15 was delayed to 05:15. No corrective action was taken the Spicejet team. The delay announcement was informed at 12:45 way past the scheduled departure. More pathetic was the way the passengers were treated to. Nobody was available to answer queries, a lone lady staff was at the gate. After lot of shouting few staff came and tried to give wrong reasons. No accommodation was provided, all the 200+ passengers were cramped in the small waiting area. No compensation was provided. The flight was further delayed as they say due to technical glitch. The flight finally departed at 6:00 am. The handling of the whole situation was terrible. It was the bullying attitude of the staff that let down the airline.

✅ Trip Verified | We were supposed to fly from Goa to Delhi in order to get our connection flight to Belgrad (Serbia). Our time in Delhi should have been 3 hours which was considered more than enough to catch our next flight. After the boarding was over and all the passengers were already on the plane, Spicejet allowed a group of people standing on the plane stares to literally stop the plane from departing. No one announced us what was going on, even though we asked several questions and insisted that most of the passengers have other flight connections to catch in Delhi. At some point, a stewardess told us that the people from the stairs insisted that the plane has to wait for another two people to join the flight. No clarification was brought to us. It is still unclear if Spicejet sold more tickets than the available ones in the plain, or the group of Indian people making the scandal considered is their right to stop the plane until two more friends will join, but it doesn't matter. What matters is that the crew did nothing, but waited for 1,5 hours after the boarding was finished. The passengers asked them to call the police or the airport security but nothing happened for 1,5 hours. It was a huge chaos. At some point, many passengers, tourist mainly step out of the plane, arguing with the group of people who wanted to stop the plane for departing. No reaction again from the Spicejet crew. Due to this delay, many passengers from the plane lost our connection flights and had to pay a substantial amount of money to change our flight tickets. Please be your own judge if it is acceptable that in 2017 companies like Spicejet should exist on the market?

✅ Trip Verified | I booked for Chennai to Hyderabad return journey on 15-Jan and 17-Jan. while traveling from Chennai flight delayed 1hr 30 min. Due to bad weather. But other flights having no issues. When traveling from Hyderabad to Chennai again 1hr delayed due consequential effect of bad weather but there is no bad weather in that time. Please do not select Spicejet such a irresponsible flight service I have seen.

✅ Trip Verified | Gauhati to Dibrugarh. A total of 4 hours 35 minutes delay due to "operational reasons" they say; as if we have all the time in the world to wait and listen to their nonsensical excuses. I totally regret booking tickets of this airline and hope that I never have to book it again. I am surprised that there is not a single ground staff to help or assist the passengers (guess they are simply hiding and dodging us).

✅ Trip Verified | I have been flying SpiceJet for the last 4 years. To be honest, I am a bit of a patron when it comes to SpiceJet. I have lived through the worst phase of the airline in 2014 when cancellations were more common than on-time flights. However, what has struck me over the last 2 years is the transformation that the airline has seen. While most of us would assume that one man cannot weave magic, Mr. Ajay Singh seems to have done precisely that. The flights take off on time, the planes are clean as a classroom, the food is served hot and the crew are courteous. The long queues at the airport seem to magically disappear without any halla-bulla! Yet it is affordable for middle-class blokes like me. Wonder what the SpiceJet formula is! This is almost surreal!