SpiceJet

✅ Trip Verified | Flight has been delayed up to 1.20 hrs. Being a passenger delay is understandable or adjustable upto 10-15 mins in the worst scenario 30 mins but 1.2 hrs is too late. Spicejet must value its customer's time.

✅ Trip Verified | At check in the lady asked for my ticket i have presented it via my phone and then took the boarding pass and proceeded to immigration, upon asking about my visa at the immigration I realized that I forget my phone at the check in counter, I rushed back to the counter and asked the lady about my phone then surprisingly with a very casual attitude she said ( yeh it’s here ). Later the flight got delayed by 3 hours and 30 mins without any proper notice, to my surprise while checking upon the same with the airlines ground staff they were completely clueless of why this flight is getting delayed. The condition of the aircraft itself was far from satisfactory, seats were broken and worn out. My seat belt was broken and when I introduced it to the crew member they have no good choices and asked me to wear the broken seat belt.

Not Verified | The worst experience I ever had. The flight was delayed by 30 mins first then delayed again but we were not even informed about that and just stalled for an hour more. After that on arrival we were informed that even our luggage hasn't been transported and will be delivered the next day. 5am in the morning we were asked to fill forms for the same. The level of unprofessionalism is just too much. The best advice I can give to any fellow traveller is spend a bit more but don't prefer this airline.

✅ Trip Verified | The management of flights and addressing customer care issues is extremely unprofessional. Flight from Bagdogra got delayed by 3 hours. No compensation or apology offered. The flight from Kolkata to Port Blair got cancelled and the only thing I received was an automated message saying it's cancelled. The link given in the same message showed me no flights available. Customer care executive picked up after calling for the 10th time and waiting for almost 20 mins on the line. The resolution offered? She said don't get on the Bagdogra flight. Contact staff at the airport. Wouldn't have called if that had helped. Extremely unprofessional in sticking to the planned take off time. And my complaints were treated like a bother and received half hearted efforts from staff at every level. Even now, as I'm waiting at Kolkata airport, it seems likely that there will be delays and more inconvenience.

✅ Trip Verified | On my return to Mumbai from Kolkata, the airline auto-assigned me a random seat as I had selected that option during the web check-in. The baggage drop process at CCU airport was smooth and boarding also started on time. This time I was pleased to notice that the crew members were actually greeting all the passengers which was much better compared to the last time I had flown them. Departure was smooth and as this was an overnight flight the cabin lights were dimmed for most of the flight. Descent and landing were on time followed by a swift luggage retrieval. Overall for the price that was paid this was a pretty good flight. The airline has been undergoing a lot of difficulties in recent times but if it can keep up this level of work it will be good.

✅ Trip Verified | We are very happy to be with the crews Ms Shanti and Shemin at the board of SG 17. It was our flight on Spicejet with "Manav" 8 months old our son. They are very nicely taken care of our son on board and provided all the assistance whenever needed. It was the happiest trip we had travelled in a while. Thankyou so much for Shanti, Shemin and all other members who assisted us. Have great future ahead.

✅ Trip Verified | On 25 September 2023, I had the misfortune of flying with SpiceJet on flight [SG 17] from Dubai to Cochin. SpiceJet has a weighing machine at the entrance to check the weight of each passenger's hand luggage and they enforce a strict 7 kg limit. If you exceed this limit, you are charged a70 AED per kg. This situation is unacceptable and amounts to nothing less than exploitation of passengers who choose SpiceJet for budget-friendly fares. To add to the disappointment, the condition of the aircraft itself was far from satisfactory. The seats looked worn out, and the cabin appearance was lackluster. I urge fellow travelers to exercise caution when considering SpiceJet for your flights.

✅ Trip Verified | Excellent service by the ground staff courteous beyond expectations always willing to help in the real sense and not lipservice i will recommend to all whom I know

✅ Trip Verified | I had taken this evening flight to Calcutta, during the web check-in, I had opted for the random seat selection for which there would be no charges applied as I was travelling solo, so before 12 hours of the departure, I had received the seat. Check-in was done at the old T1 terminal at BOM where baggage drop was done swiftly as there was no line and queues which was surprising. The boarding started on time however I noticed that when I was about to greet the crew there were 2 crew members who were not really greeting any of the passengers and seem surprised that I wished them good evening when they reciprocated. Ideally greeting the passengers is something that should be standard. Also I noticed that the load on this flight was on the lighter side as well however due to the ATC clearances the actual pushback and departure was delayed by over 1 hour but this was not on the airline. The pilots did a good job of keeping the passengers updated about the reasons for the delay. The flight itself was operated on one of those Boeing 737-800NG aircraft that was painted in the erstwhile JetConnect liveries. The pilots tried to make the time en route on the flight and was able to retrieve my luggage soon without waiting too long. While Spicejet has been going through a lot of difficulties in recent times, and that was also reflected in the manner in which the crew seemed disinterested in greeting the passengers, there are still small things that the airline can do which can still make a small difference to the passenger experience because otherwise for the fare that was paid this was a decent functional experience that was able to get me safely to my destination.

Not Verified | I booked the ticket from cleartrip app and I select window seat, but during boarding pass they change my seat from window to middle. I paid 300 for that seat. There no support from spicejet team. Not a good experience, seat is not good.