SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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1/10

"disappointed with the service"

(India)

Trip Verified | Jaipur to Hyderabad. Too bad experience, as my schedule is ruined. My flight was on 9.15 pm on 8th june, but in evening 4pm I received a notification about 1 hour delay. Then about 5pm I received another notification for 2 hours delay. Then about 6pm I received notification for 6 hour delay. Then 11pm I received notification for 8 hours, and then finally my flight departed on 6.52 am. It is late by near about 10 hours without proper information.. Really disappointed with the service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJaipur to Hyderabad
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"really bad service"

(India)

Trip Verified | Mumbai to Bangalore. Worst flight and service. Every time Spicejet delays flights by 1 hour. This time it's a 3 hour delay. They change the departure gate 3 times after I got the boarding pass. Now after completing all boarding they are changing the staff. SpiceJet has really bad service. Never travelling again with SpiceJet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bangalore
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline ever flown"

(Thailand)

Not Verified | Bangkok to Mumbai via Kolkata. Without doubt the worst airline I have ever flown with. Late flights with no apologies, incredibly rude staff at the airport literally shouting at my friend and I. When we missed our connecting flight they questioned if we were stupid and offered no apology, and then made the most minimal of efforts to arrange a new flight for us - 9 hours later. The plane itself had problems with AC so it was a sweltering journey (with no water offered).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Mumbai via Kolkata
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I will fly again"

(India)

Trip Verified | Pune to Dubai. Departure and arrival on time. Checkin at Pune airport was quick. New aircraft and clean interior and toilets. I paid Rs 300 for chicken meal and was good. Low fare as one way cost me Rs 5500 incl tax $80 approx. with 30kgs checking and 7 kgs baggage. Seats were average. The crew were very busy on the flight selling foods and beverages. One flight attendant seemed tired and frustrated and yelled at any passenger who called from service at times. I felt extra crew member or relaxed flight attended could have made the service better. No inflight entertainment. I will fly again. This airline has on time performance record and serves decent meals.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePune to Dubai
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"they never came back to me"

(India)

Trip Verified | I was travelling from Hyderabad to Visakhapatnam and I asked for noodles using credit card option as I don’t have cash at that time. The crew said they'll check it out after they are done with cash as it takes some time and they never came back to me. It’s a pathetic situation and they should be in a way to at least convince people or satisfy the customers but none of it was done. The seats are very congested and the back extension is not working at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Visakhapatnam
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly SpiceJet again"

(India)

Trip Verified | Bangkok to Delhi. The worst airline, first delayed for 2 hours then 4 hours and then almost 6 hours, when called customer service and they started being rude - no courtesy to help the customer. Will never fly SpiceJet again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Delhi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"quality of the service"

(India)

Trip Verified | Bagdogra to Banglore, SpiceJet been my benchmark for Indian domestic flights (I haven't travelled abroad). A prime factor is the quality of the service provided by the air hostesses. The food and the hygiene maintained by the aircraft was excellent even though it would be lovely if more food was available at a lower price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBagdogra to Banglore
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"aggressive and disrespecting"

(India)

Trip Verified | Varanasi to Goa via Hyderabad. They have worst cabin crew I've ever seen. Very aggressive and disrespecting. They have no manners to talk to someone. The air hostess was shouting at people for no apparent reason.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVaranasi to Goa via Hyderabad
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Pretty bad experience"

(United Kingdom)

Trip Verified | Patna to Mumbai. Pretty bad experience actually. My flight from Patna was delayed, so I missed my connecting international flight, I was not informed of the delay. I came to know when I reached the airport. Ground staff did not care about the stress we were under because of it with a 2 year old. Rude and unprofessional behavior. I think we should have been a priority because of the onward journey, they did not take any responsibility for it. We also had to pay extra for the luggage even when this was part of the deal with an international journey. Had to spend 2000 pounds to buy a new ticket over night after spending the night on the airport. Horrible customer care and no accountability.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePatna to Mumbai
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"pathetic service"

(India)

Trip Verified | Goa to Pune. Pathetic service it was supposed to fly at 2pm its 2.30 pm and still they are boarding passengers. For what joy is this delay. Its too hot outside and their fans are too slow to cool the cabin. The worst.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGoa to Pune
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no