SpiceJet

✅ Trip Verified | Flew Madurai to Chennai with SpiceJet. Worst airline ever. Always delayed. Poor quality of aircraft. Staff are extremely rude. Will not fly ever again and not recommend. Worst experience ever.

Not Verified | I flew from Dubai to Kozhikode on 15th Feb. I had already paid for my seats etc for me and the family. At the checkin counter in Dubai airport, one of the staff approached me saying that he can offer me spicemax at a good price that includes extra leg room and free food. I said No initially - but then he said if i pay him 135AED , he can get this for 3 people. The term he used was "buy 1 get 2 free". I was tempted and made that payment. I entered the plane and got the second row. With the food option, the hostess asked me chicken or Veg, i said 1 chicken rest veg. She gave one sandwich and 2 chicken options and asked me to pay 60 AED. I asked why and she said that only the seats are included. I was not carrying cash and my wife was not carrying her wallet. I gave her my card and she said they dont accept. When i asked her - first of all , you didnt tell me that this is chargeable and secondly, you never told me that you accept only cash. She asked me to borrow money from some other passenger which i declined. After that what she said was horrifying "Its a shame that you are coming from Dubai with family and you dont carry any cash".

✅ Trip Verified | Delhi to Bangalore. I did mistake of doing a corporate travel booking via SpiceJet. Had an important dinner meeting at BLR and booked 4.40 pm flight which was 8K costlier then the other flights available Initially SpiceJet delayed flight by some 30 min, which was OK looking at Indian standards. However once we were in cabin , they came up with an excuse of water leakage and delayed the flight by 2 hrs. Overall impact of this was that Missed an important business meeting. This was my last travel with SpiceJet and I would be careful in bookings next time.

✅ Trip Verified | Bengaluru to Pune. SpiceJet is the worst airline in India. The line for check-in was 1 hour long! In short, for a domestic flight, you would have to reach before you are required to reach for an international flight. In Bengaluru SpiceJet counter, you can meet the most incompetent ground staff. Despite the long line, they were more interested in finding the tiniest fault possible and charging outrageous amounts as excess baggage. This was the first time that I had been asked to pay for an excess of 2kgs and Rupees 800 for the same. The lady at the check-in counter would rather let me go and repack with the line waiting behind me, than just wave off the matter and check me in.

✅ Trip Verified | Ahmedabad to Hyderabad via New Delhi. This is my 4th consecutive flight with SpiceJet that has got delayed. It's a hassle to rearrange my entire travel plan or wait extra hours in the airport. SpiceJet is unapologetic about it. For me, this is the last time I'll be flying SpiceJet.

✅ Trip Verified | Kanpur to Delhi. Worst flight experience ever. The ground staff was very non cooperative, the handbag was asked to be put in checkin to earn money. The low carrier airline tag is just a ruse to fetch money from people by charging them with things like your baggage is 57cm and not 55cm - airbag with wheels is not allowed. With 2 tickets our checkin baggage was within the limit but because they added our hand baggage to Our checkin we were asked to pay extra- and they charge a hefty amount of 400Rs per kg. The rest of the Journey was made worse by the under construction Kanpur airport, they have limited staff and faulty equipment which makes the passenger experience a terrible ordeal.

✅ Trip Verified | Bengaluru to Delhi. Worst experience. Travelled several times Indigo but never faced issue. Spicejet is not at all customer friendly. Rude tone of staff. Not managed properly. Seriously in my life no one I know will book Spicejet again.

✅ Trip Verified | Mangalore to Bangalore. The flight was originally scheduled at 7.35 PM and got postponed to 9.15 PM a week before the scheduled date. And looks like they do this re-scheduling a lot. Why have so many itineraries to select from while booking if you actually cannot run those? I called up the Customer Care and requested to change the flight to 5.40 PM which is available, just so that the risk of missing the connecting flight is less. But I was told about the policies and stuff that I have to pay the Ticket Fare + Change Penalty if I have to get it changed. Seriously guys!? is this what you call customer service? The flight is re-scheduled by 15 Min less than 2 Hrs which is the minimum time interval required for the ticket to be rescheduled free of cost according to "Policy". When you say "Sorry, we regret the inconvenience caused", at least try to make up to the customer rather than making more money out of the customer's inconvenience.

Not Verified | Cochin to Chennai. Worst experience in flying. The flight was delayed by 5 hours and the crew had no information even about the time at which flight was rescheduled. They could have at least informed in advance so that I could have opted for another flight. Even though they know about the matter they kept mum. Never opt for this flight.

✅ Trip Verified | Bangalore to Hyderabad. Worst experience. No proper response from the SpiceJet team. In the check in queue all not sending passengers in queue . Least bothered staff. Also flight got delayed by 30 mins but no information until asked. When I went and asked they are telling like we updated in the board but they updated the time I asked. Unprofessional people. Really very bad and worst experience.