SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 482 reviews
4/10
3 star Skytrax Rating
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7/10

"flight could be more spacious"

(India)

Trip Verified | The flight could be more spacious. Flight had too much noise in the cabin while flying. Branding could be done on water bottles and apart from them can at least provide basic PPE like mask and Sanitizers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"amazing experience"

(India)

Trip Verified | Pune to Patna. I had an amazing experience with the crew members on flight. All the crew members were extremely proactive in assisting passenger and were highly professional.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Patna
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew were very friendly and helpful"

(India)

Trip Verified | It was a great journey and experience flying with Spicejet. The cabin crew were very friendly and helpful. I also appreciate the before time arrival of the flight at the destinations, although there was a delay in departure from Jammu. Hope to travel soon again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJammu to Kolkata via Gwalior
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"weighing laptop bag and ladies bag"

(India)

Trip Verified | Staff is troubling the customers by weighing laptop bag and ladies bag in cabin luggage and charging for over and above 7 kgs @ Rs.500 per kg. It was not only me who have paid for 3 kgs, there were many other customers who were paying even for 1 kg extra. This is so ridiculous. Services of Vistara and Air India is much better than spicejet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Rajkot
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"really disappointed"

(India)

Trip Verified | I was travelling with my family from Jabalpur to Mumbai, after seated in a flight one and half hours they canceled the flight and I have to catch the International flight from Mumbai to Doha on 2nd Aug 2021. What SpiceJet did, they gave me another ticket on behalf of canceled flight, of 1st August 2021 from Jabalpur to Pune and they promised we will arrange transport from Pune to Mumbai International Airport, but I didn’t receive any transport and wasted 2 hours at Pune Airport and they didn’t do any arrangements for me and my family, since I have to catch International flight due to this I did my own arrangement from Pune to Mumbai travel. This is really disappointed for me and my family.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJabalpur to Mumbai via Pune
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They appear completely incompetent"

(India)

Trip Verified | Tried to organise a business trip to Chennai last week. Had to move to this week, amending my entire schedule because SpiceJet unilaterally decided I didn't need to be in Chennai that day/week and just told me I was going when they could make it happen. Rescheduled my trip for this week, rearranged by booking and now they have amended once and cancelled once. Suggest that anyone that needs to work to a schedule should give this lot a wide berth. They appear completely incompetent.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Chennai
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"right service in providing snacks"

(India)

Trip Verified | Air hostess has done wonderful efforts by providing right service in providing snacks at appropriate time. The options she had provided is wonderful and appreciable. Kudos to spicejet for such crew member.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Jabalpur
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"will never recommend using Spicejet"

(India)

Trip Verified | Flight no SG 122. I wish there would have 0 star rating to give because they don't even deserve 1 star. They changed our flight timings at first due to which we had to change our other events timimg. Later on airport our baggage was not loaded. We had to wait 2 to 3 days to have our baggage. They were not even sorry for the same and the airport staff was very rude to help us in that situation. As a part of compensation they promised us 1500 voucher written on the attachment top. But still not received it. Even after several calls and emails they are not replying anything on the voucher status.. Not answering the calls either. Dont know why they charge so much money for such a worst service. I will never recommend using Spicejet ever to anyone. I had a worst experience ever with the airport staff. And due to no great response from customer service i believe this airlines is not a price worthy. Better use other airlines than spicejet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLeh to Delhi
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"an unethical airline"

(Thailand)

Trip Verified | Spicejet are an unethical airline. They cancelled our flight in March 2020 and promised a full refund. More than 15 months later we are still waiting for that refund. SpiceJet's charter states refunds are issued within 7 days if purchased tickets by credit card. The Supreme Court of India ruled that Spicejet must pay out refunds by 31st March 2021. SpiceJet are in in serious breach of contact and legal ruling. For the last 15 months we have been in contact with SpiceJet's consumer relations, nodal officer and appellate.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to New Delhi
Date FlownAugust 2020
Value For Money 12345
no
1/10

"response in this manner was totally abnormal"

(India)

Trip Verified | After reaching airport we came to know that the flight has been cancelled/rescheduled to 28th, no prior information(email or message) about their changes, received the message only on 26th 10am that to after reached airport. Asked to refund to take alternate flight and asked who will pay for stay and food, They refused to refund the ticket amount, they suggest to cancel the ticket but told cancellation charge will applicable. See they want to do cancellation charge for the flight which was cancelled, flight which was not in schedule. After long fight alternate flight was given from Delhi, on next day 27th. Their response in this manner was totally abnormal.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSrinagar to Chennai via Delhi
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no