SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 631 reviews
4/10
3 star Skytrax Rating
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8/10

"I was pleasantly surprised"

(India)

Trip Verified | Bangalore to Kolkata. Very comfortable ride and a good meal. Used to think that SpiceJet was not meant for business and corporate travellers. However, I was pleasantly surprised. The leg space was plenty and the meal was refreshing. Departure and Arrival times were alright give or take a few minutes. Would recommend to other corporate travellers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Kolkata
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a delay of 4 hours"

(India)

Trip Verified | Bangalore to Pune. Worst airline ever, facing a delay of 3.5 hours. My meal which I booked is useless. And the worst part is the response which I received from the airline when I called up and asked an alternative. They replied saying that I have two options - I can cancel the flight and choose other airline, or I can wait for the delayed flight to board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Pune
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
8/10

"crew made our travel so comfortable"

(India)

Trip Verified | Hyderabad to Delhi. Seats 1D and F later changed to 1A and C due to extra legroom. Efficient check-in, escorted from check-in counter till the lounge by SpiceBiz staff. Went through private security and was in the lounge in under 3 minutes. Boarding was through buses. Upon boarding, a choice of lime water or coconut water was given followed by cold towels. In the seat pocket, reading materials of newspapers and some magazines were present along with a small water bottle. Flight crew were super attentive and looked after us really well. H After take off, menu cards were handed out, which is great for a short 2 hour flight to Delhi. Lots of options to choose from and their dessert Tiramisu was extraordinary. After finishing of the meals, choice of tea and coffee was made along with choco-chip cookies. Good coffee! Finally, before landing a hot towel service. Overall, a great service in SpiceBiz, looking forward to my next travel with the same again. The crew made our travel so comfortable and constantly kept looking after us onboard. SpiceBIZ is a great addition to the airline and it’s a unique experience in itself.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHyderabad to Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never take Spicejet again"

(India)

Trip Verified | Mumbai to Goa. 2 hours delay. Check in process delay. We were standing at the gate not knowing when they would open the gate, even though it was after the planner check in time. They opened the gate after 30 mins of planned time. Air hostesses looked super tired and was serving a bad service. I will never take Spicejet again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Goa
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"it was a good experience"

(India)

Trip Verified | Mumbai to Kolkata. I took an early morning flight and was in a big group we had some elderly people. The entire staff was friendly. The check in was seamless and very courteous staff guided us politely. The flight was also reasonably good with clean decor. Overall it was a good experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no improvement in service"

(United Arab Emirates)

Trip Verified | Madurai to Dubai. I have multiple times traveled with Spicejet, there is no improvement in service. Each trip is delaying and no delay information is communicated with passengers, Cabin crew aso not responding well with passengers, they fail to serve the basic requirement, even the announcement also not understandable and unclear. Still I am using Spicejet for traveling to Madurai because there is no alternative service available. Please try to improve your operation system
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadurai to Dubai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Never recommend to fly spicejet"

(India)

Trip Verified | Bhopal to Trivandrum via Mumbai. First flight got delayed by 1 hr 35 min. And later departure time changed to 4:30 instead of 2:55. There is no proper reason from SpiceJet staff why flight is getting delayed - earlier they told departure time 4:10 then said 4:30 and actually flight took off at around 5 AM. Due to this delay, I missed my flight from Mumbai to Bhopal. I complained to spicejet by email but they just say due to operational reasons it got delayed and no compensation can be provided at all. After few email exchanges they don't even bother about customers' concerns. I found their cabin crew is also rude and does not know how to treat their customers in flight. Never recommend anyone to fly in spicejet unless there is emergency and no other option. Better to pay little more in other airlines but at-least you will reach your destination on time and have peach of mind.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBhopal to Trivandrum via Mumbai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"experience was very bad"

(India)

Trip Verified | Terrible airline. Flights are delayed and I was not informed of the delay over email or message. I figured only during the web check-in process. Seats in the aircraft were old, dirty and torn. Overall experience was very bad. Would not recommend this airline to anyone. So my overall experience was very bad.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Coimbatore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Extremely cramped seats"

(India)

Trip Verified | Bangalore to Delhi. Extremely cramped seats, even for a person of my height (5). And seats are dirty, too. No kind of effort seems to have been put into maintenance. I understand that this is a low budget flight, and we can't expect much leg space, but the amount of space between seats is painfully little, for more than an hour of journey. If you compare this with other low budget flights like Indigo, their spacing is much better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time I will fly Spicejet"

(India)

Trip Verified | Delhi to Mumbai. Pathetic and irresponsible. Not at all recommended. Touch down at 8:40 pm and still waiting in the Aircraft for the doors to open (9:15 pm). Message from the cockpit that there is a technical issue and doors can't open. This is the last time I will be flying Spicejet and would never recommend Spicejet to anyone
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no