SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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8/10

"Excellent in-flight service"

(India)

Trip Verified | Kolkata to Dhaka. Excellent in-flight service with tasty food, comfortable seating. Landed before time. Spicejet has made improvement since the last couple of years. On board I was surprised by the smooth and kind service by Both the crew. The app works, the web site works and the level of service is above most.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Dhaka
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"poor customer service"

(United Kingdom)

Trip Verified | Jaisalmer to Ahmedabad. Worst experience with an airline so far. Travelled from a Jaisalmer and we were told that the flight would be delayed by 1h then ended up being delayed by around 3h. As a result of that, we missed our connection at Ahmedabad which was reasonably spaced at 3h from us landing. Upon landing we went to SpiceJet kiosk and staff was incredibly unhelpful telling us we need to buy new tickets to our destination. We ended up outside the airport, not being able to go back in arrivals or go into departures as we did not have a boarding ticket. We now need to wait for 4h until something is sorted by our insurance, in the heat, without water, food or toilets and with no help whatsoever from Spicejet. Poor airline with poor customer service. Incredibly unreliable
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJaisalmer to Ahmedabad
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst experience"

(United Arab Emirates)

Trip Verified | Dubai to Jaipur. Poor airline, I travel two times, the worst experience. First time flight was delayed 7hrs on 6th may from Dubai to Jaipur, no one the counter to advise further, Today check in staff stopped me to check my credit card, fine the approach was very unprofessional of the manager. Not explaining anything at same time dealing with some else over the phone. Spicejet needs to look after the customer service for enhancing the customer satisfaction!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Jaipur
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no customer service"

(India)

Not Verified | Pune to Ahmadabad. Very poor support. The flight got delayed by almost 5 hours. During the time of delay, no customer service provided by airline. The reason for delay is also unexplained. Approach towards customer satisfaction is at level zero. The AC duct was also damaged in the cabin, we cannot adjust the temperature.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Ahmadabad
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst service ever"

(India)

Not Verified | Ahmedabad to Delhi. The worst service ever. Flight was supposed to take off at 6 am but till 9:30 am we were clueless. No information provided by Airline. It is really unprofessional and irresponsible behaviour. This can not be accepted anywhere in service industries. Worst experience ever. Will never take this airline for any of my future needs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I was pleasantly surprised"

(India)

Trip Verified | Bangalore to Kolkata. Very comfortable ride and a good meal. Used to think that SpiceJet was not meant for business and corporate travellers. However, I was pleasantly surprised. The leg space was plenty and the meal was refreshing. Departure and Arrival times were alright give or take a few minutes. Would recommend to other corporate travellers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Kolkata
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a delay of 4 hours"

(India)

Trip Verified | Bangalore to Pune. Worst airline ever, facing a delay of 3.5 hours. My meal which I booked is useless. And the worst part is the response which I received from the airline when I called up and asked an alternative. They replied saying that I have two options - I can cancel the flight and choose other airline, or I can wait for the delayed flight to board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Pune
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
8/10

"crew made our travel so comfortable"

(India)

Trip Verified | Hyderabad to Delhi. Seats 1D and F later changed to 1A and C due to extra legroom. Efficient check-in, escorted from check-in counter till the lounge by SpiceBiz staff. Went through private security and was in the lounge in under 3 minutes. Boarding was through buses. Upon boarding, a choice of lime water or coconut water was given followed by cold towels. In the seat pocket, reading materials of newspapers and some magazines were present along with a small water bottle. Flight crew were super attentive and looked after us really well. H After take off, menu cards were handed out, which is great for a short 2 hour flight to Delhi. Lots of options to choose from and their dessert Tiramisu was extraordinary. After finishing of the meals, choice of tea and coffee was made along with choco-chip cookies. Good coffee! Finally, before landing a hot towel service. Overall, a great service in SpiceBiz, looking forward to my next travel with the same again. The crew made our travel so comfortable and constantly kept looking after us onboard. SpiceBIZ is a great addition to the airline and it’s a unique experience in itself.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHyderabad to Delhi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never take Spicejet again"

(India)

Trip Verified | Mumbai to Goa. 2 hours delay. Check in process delay. We were standing at the gate not knowing when they would open the gate, even though it was after the planner check in time. They opened the gate after 30 mins of planned time. Air hostesses looked super tired and was serving a bad service. I will never take Spicejet again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Goa
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"it was a good experience"

(India)

Trip Verified | Mumbai to Kolkata. I took an early morning flight and was in a big group we had some elderly people. The entire staff was friendly. The check in was seamless and very courteous staff guided us politely. The flight was also reasonably good with clean decor. Overall it was a good experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes