SpiceJet

✅ Trip Verified | Chennai to Guwahati via Kolkata. I am highly disappointed by their service. I had requested them to put my baggage in the priority list and had paid extra as I was in a hurry for a bus which was soon after my flight. I have had travelled in Spicejet before and with my experience I already had a feeling that my Spicejet flight might be late; this is why I had demanded for the facility. But even then, they didn't put any priority tag on my luggage and my luggage arrived 15 mins late at the Guwahati airport. My first flight was 40 mins late, the next one being 20 mins late. I think spicejet needs to improve their services and at least provide the required services for the paid stuff, if not free. Never travelling with spicejet again, unless that'd be my last option.

Not Verified | We flew from Dubai to Pune on the 4th and they didn't load our baggage. It's been two days without clothes or necessary items and medications and the airline is taking no responsibility, offering no solution, or any reimbursement for the inconvenience. I'm here on holiday to attend a family function and my baggages are held up. This is honestly the worst service and the worst airline.

✅ Trip Verified | Dubai to Mumbai, the experience of flying spice jet was nothing less than shameful. With spice jet you should be careful while checking in, yes I understand 30kg is your limit, but I saw a gentleman being asked to remove even 1 kg extra. It's of course the airline policy but this was certainly something a airline staff could have handled better. Having checked in without any fuss, luckily, I was excited as I was taking my 1st international trip with spice jet. No one was allowed to check in hand luggage over 7 kgs, which includes duty free spirits and other items bought. 10000 rupees for hand carry without warning is insane.

✅ Trip Verified | I had booked four tickets from Spice Jet to fly from Pune to Cochin. It was a pre-planned holiday and two out of four were on their honeymoon. We had everything booked and scheduled - the cab, itinerary, hotel bookings and everything was paid in advance. Spice Jet being such a reputed and big airline spoiled the whole holiday with their unprofessional ignorant attitude. We reached the Pune airport at 10 a.m. on 29 July as our flight was scheduled to fly at 11:25 a.m. and we issued the boarding pass on the kiosk and the same was sent to us on WhatsApp by Spice Jet team. We proceeded for the security check. Upon reaching there the security officer asked us to report at the check-in counter, at the counter we were shocked to know that the flight had been delayed by four and a half hours and later got cancelled due to some technical issues. Spice Jet officials straight away denied that they cannot do anything about it and we have to see something else on our own. After a lot of heated argument they agreed on shifting us to the immediate next flight from the Pune airport but we were given wrong information about the available flights too. There was a Go Air flight at around 1 p.m. which we agreed on taking to and later on they refused us to accommodate in that flight. We did not know what to do as we had a schedule to follow right after our landing in Cochin. When we requested them for some other options, we were told there was a flight at 4 - 4:30 p.m. Indigo flight which is a direct flight to Cochin. We agreed as there were no other seats available in any other flight. But when I checked it online, it was via Bangalore that was taking about six hours to reach Cochin. Had I not checked it, they would have shifted us there with this misinformation. This is such an unprofessional behavior. If the flight is cancelled last minute then ethically they should support their customer who is suffering because of the last minute cancellation rather than giving up on them and providing them with wrong information. Then I checked the online flights available and saw Go Air had an available flight from Mumbai at 5:20 p.m. which was landing at 7:35 p.m. which was still suitable as we had time to reach the hotel at least. Spice Jet team first did not agree to this then after requesting to SpiceJet senior team member that our entire money will go waste, earlier he refused but after pursuing him a lot he booked us in the Go Air flight from Mumbai. The Spice Jet person after booking it told us that your bookings are done and we’ll offload you from the airport and you go and get a taxi on your own at around 11:45 a.m. Pune to Mumbai taxi fares are high, we were not prepared for it and also we were not liable to paid it too. When I requested they out rightly refused, after a lot of argument they agreed for the taxi. We took our flight from Mumbai and landed at Cochin at 7:30 p.m. Our whole day was spoiled because of the last minute flight cancellation. We are middle class people, we plan the holidays in advance and take a fixed budget. After this, our whole trip was ruined.

Not Verified | Mumbai to Chennai. Pathetic and the worst service ever. In the afternoon we get a message saying that the Flight is going to be delayed by 4 hours, and when reaching the Airport we are informed that there is another hour of delay added, When asked they say some technical issues. Even mailing the customer care or the service team doesn't get any proper response and they just keep apologizing and with no efforts to correct or ensure correctness, all that matters to them is the Money and only money.

✅ Trip Verified | Calicut to Bangalore. Me and wife got the last row seats. But the atmosphere was terrible - the smell from toilet made the journey disastrous. We felt like as if we are travelling in Indian railway compartment. Even though after complaining, the cabin crew did try with air freshener and all, that was not enough to stop the smell.

Not Verified | My Family traveled from Dubai to Delhi on 31 July 2019. The Flight was delayed by 3 hours. The real problem that my family faced was that Spice Jet offloaded their baggage without informing them, so my wife kept waiting at the belt for 2 hours at the belt at Delhi Airport only to be told that the baggage will come with next flight. What is this? No airline ever offloaded our baggage before without our permission. With falling standards, this Airline will not fly for long.

Not Verified | Horrible experience, we booked friday evening flight Pune to Delhi that day flight delay for 2 Hours because of some technical issue. We agree for one day there is some technical issue, but today we book Delhi to Pune flight now flight is delay for 6 hours because of technical issue. This is not acceptable at all.

Not Verified | Dubai to New Delhi. The service was good as the air hosts managed to handle difficult situations regarding few passengers. But there is room for improvement in the conditions of the washroom and facilities provided like availability of cushions or blankets.

✅ Trip Verified | Mumbai to Jaipur. Really disappointed by SpiceJet. I reach at the airport and the moment I receive my boarding pass I get to know it's 2 hrs delayed. Usually with other airlines we get messages so much in advance and here it's all at the last moment - then staff does not have the courtesy to inform or apologize. Interesting.