SpiceJet

✅ Trip Verified | Trivendrum to Mumbai. In general good experience. however there is quite some room for improvement in areas such as the selection of food items, training to the cabin crew, cleanliness of the cabin, punctuality in arrival and departure.

✅ Trip Verified | SpiceJet flight from Delhi to Bengaluru. This was a very good flight where everything went very smoothly from check in using the kiosk machines to the baggage drop, everything was flawless. The boarding started before the scheduled time which was a plus point and the flight was very full. One slight disadvantage is the need to pre pay the seat while doing online check in. However, if one arrives at the airport early enough one can select their seat preference without needing to pay the additional cost. But then this is a practice most LCCs do. The plane itself was used formerly by Jet Airways, so the seat pitch was on the more generous side which was well appreciated for a trip that was lasting 2 hours and 50 minutes long. We took off before departure time, the crew were proactive and personable enough with the fellow passengers when it came to the food / drinks. The pilots also announced and kept us updated regarding the flight path. Arrival was also well before the scheduled time and collecting the baggage was done quickly without the need to wait for long. Overall I'd say that on flights with longer durations, having a seat pitch which is more on the generous side really helps a lot. Would I consider flying SpiceJet again? If there is a good deal available.

✅ Trip Verified | Mumbai to Delhi. From departure to arrival I had a good experience. Staff were polite and professional. Clean and very quiet aircraft.

Not Verified | I was flying from Kabul to Bangkok via Delhi and back, the same route. I paid for the Spicemax (or similar) service - 30kg for 2 pieces checked-in luggage (not just 20kg), extra leg room, a meal and a non-alcoholic drink. SpiceJet manged to be delayed (departure time) on 5 out of 4 planned flights: one flight was so delayed that I would not catch the connecting flight in Delhi - and I was not let on board. Thus I had to stay in Bangkok for one more day (no compensation for the hotel whatsoever). The next day, the plane was overcrowded - forget the extra leg room! Also, staff were always checking x-times if I was entitled for something to drink. It was an unpleasant and embarrassing experience. I will try to avoid SpiceJet at any cost. You do not get what you paid for in many terms. Losing time, energy and money when you cannot fly on the planned day is absolutely not worth it.

✅ Trip Verified | I recently took flight from Dubai to Pune and I can't believe what great cheats they are. First they are taking undue advantage of your situation and charging heavily for any excess baggage (approx 1400 INR per kg). I paid 15k for my excess baggage and they did that for most passengers and later all of our baggage was left behind as they did not have enough space in the flight and no information was provided to us. They just keep making money by accepting all there is to take. Upon landing in Pune they informed us what they have done and delivered a lot of false promises about refunds and compensation to pacify us. Later when I followed up with their customer care they didn't even bother to reply; cause they know they have already got the money and later when I complained again they bluntly refused to pay any compensation or refunds. They are extremely unprofessional and liars and cheats. Don't fall for their scams like me and from my experience I will tell you better to pay 1000 bucks extra and travel with other airline who don't do all this funny business and have better professionalism.

✅ Trip Verified | Dubai to Delhi. The main thing, which I didn't like at all is the Air-hostess attitude. Even after pressing the button for calling, nobody turned up. There were 4 girls in the flight, however, they were rude and no smile while asking for anything. Disappointed. Also, the seats were awful. The seat belt was torn. Cleanliness zero. Our flight reached at 3:45 and we had to wait till 4:45 to get our luggage.

✅ Trip Verified | I flew three segments on SpiceJet (Dhaka-Kolkata, Kolkata-Chennai, and Chennai-Colombo) and I was pleased with staff on each of the segments. In particular, the staff on Kolkata-Chennai segment was very helpful, courteous, and pleasant. It's the crew that makes the airline, truly. On the other hand, the systems of SpiceJet are broken. Two examples: (1) On this same route, I had a ticket with all three segments under the same Record Locator. However, since a flight was modified by the reservation staff, their internal system showed them under different locators so I had to manually collect baggage and check-in baggage at every point - three check-ins, three baggage collections, and two re-check-ins! This needs to change. Airlines exist for customers, customers don't exist for airlines. (2) On a previous reservation that was cancelled by SpiceJet and refunded in full, the full refund was issued as a new transaction rather than reversal of the previous charge. Due to Exchange rate difference, this resulted in a loss of $7.95 to me, without having received anything other than headaches from SpiceJet.

✅ Trip Verified | Coimbatore to Delhi. We are travelling abroad the next day from Delhi. We were charged on an excess baggage of 4 kilos and paid 1600. We expected the airline to cooperate, but had got no support. It’s pretty logical that if somebody is travelling abroad on a holida , one is bound to have a little excess baggage. A little bit of help could have changed our perception of the airlines. We were disheartened by the approach. We are not going to travel again in Spicejet for sure.

Not Verified | Dubai to Pune. Very bad and pathetic seats and service. Baggage allowances are there to trick customers. Here Duty-free in also included as a part of baggage which is unheard in other places and airports

✅ Trip Verified | Kolkata to Delhi. Worst airline ever. Always delayed. Not just one-off case but all flights are delayed. They do not even give prior intimation to passengers for the delay and was informed via message just 15 mins before the scheduled boarding time that flight is delayed by 2 hours. No bad weather or any unusual conditions, rather just a regular casual attitude. The flight will not land in Delhi at 3 am in the morning and it's so unsafe to travel at this time in the city. Only Hassle to passengers without any compensation or facility by them. Not even a sorry.