SpiceJet

Not Verified | Dharamshala to Delhi. Spicejet's staff in Dharamshala airport is trying to make some extra money here, charging for hand luggage, when I have brought the same hand luggage on my way from Kolkata via Delhi to Dharamshala without any extra fee.

Not Verified | Mumbai to Kanpur. I must say it was my worst journey ever. When I booked my flight the time was 10.45 am and after a week they messages saying that it will be taking off at 1.45 pm. The flight took off after 2.30pm, I dont understand why they don't value time. I must suggest please don't book with SpiceJet. Also for luggage, at the time of booking they dont indicate that you can't take cabin luggage and the day before the flight they circulated a message that no cabin luggage was allowable. If there was an option to give a minus star I would.

✅ Trip Verified | Kolkata to Kochi via Chennai. From ticketing to delivery of Luggage including transfer and very tasty food provided with excellent cabin crew service was excellent. Only issue being maintainability of strict timing which will help if passengers are on a schedule or transfer time to connecting flight is less/short. Rest is top-notch, cannot expect any better.

✅ Trip Verified | Delhi to Mumbai. Perfect service, courteous crew cabin as well as ground. There was a 15 mins delay in flight which was very well informed to the passengers with a message of sorry. The Captain again apologized for the delay. The cabin crew is perfect behaved respects all passengers.

Not Verified | Delhi to Chennai. Had paid for an exit seat at the time of purchase of the flight. However, at the check-in counter I was made to believe that the seat selected was not an exit but a regular middle seat. The employee at the counter very generously agreed to change it and assign me an aisle seat. Well, it was a rude shock upon boarding to see that my original seat was indeed an exit seat. Why would the airline staff mislead a fare-paying passenger? More surprises. After a 2 hour delay, the flight crew was busy providing sample drinks and indulging in small talk with a group of passengers without any consideration that the rest of the passengers were trying to get some sleep. After all, it was past midnight. I don't think it was too much to ask of the flight crew to service the needy passengers without boring or bothering the rest about their drink choices.

✅ Trip Verified | Patna to Chennai. I had upgraded to Spicemax considering facility of extra leg space and on-board meals. But to my surprise, so call leg-space is a big disappointment as the space is very little and uncomfortable. I was very rudely denied the entitled meals onboard by cabin crew member. His behaviour made us feel humiliated onboard. Raised a complaint to the customer relations, but it is useless as they have not yet investigated the issue.

✅ Trip Verified | On my recent journey from Hyderabad to Surat we I had an excess baggage of 5kg (check-in) luggage for which I was requested to pay, and I agreed to instantly. While the process was being done peacefully, on duty manager argued that my hand bag should also be weighed along with my cabin bag and the total weight should be 7kgs only. The airline policy clearly states that each passenger is allowed cabin bag of maximum 7kgs and hand bag free of cost. We were a group of 13 people, and accordingly every passenger is allowed a cabin bag and a hand bag free of cost, but staff was hell bent on making us pay extra for the hand bag (which is essentially my purse). He was rude, and has no idea what he was talking. We have been frequent flyers with Spicejet and usually the staff is very polite and considerate. We choose Spicejet for their hospitality and are loyal customers since years. We wasted our time and energy and faced a lot of inconvenience. This behavior is unaccepted and intolerable.

✅ Trip Verified | Bengaluru to Shirdi. Got message of early flight, after reaching airport flight was delayed by 30min. I had previous 4 hrs delay with Spicejet, due to which I lost my other connecting flight. Worst services no respect for the customer time. Flight condition is also awful.

✅ Trip Verified | New Delhi to Kolkata. Delighted with the prompt, efficient and warm onboard service provided by the crew. Appreciate their efforts towards customer centricity.

✅ Trip Verified | Bangalore to Delhi. The worst experience I had, flight landed at 1AM, waited till 3.30AM to collect my bag but not received. I visited airport on next day at 8 PM, it’s already 11.05 PM till now not received my bag and simply asking me to wait for 10mins from long time. Worst experience, even I have seen 4-5 members with same issues. The worst experience ever.