SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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9/10

"Seats are also comfortable"

(India)

Trip Verified | Mumbai to Kolkata. Wonderful experience on a budget airline. Found the cabin and washroom clean. Seats are also comfortable. The only thing is that they should explore many more routes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst flying experience"

(India)

Trip Verified | Goa to Mumbai. Worst flying experience ever. The flight was delayed by 2 hours, due to some operational problems. The staff was extremely unprofessional and rude. I paid for the meal beforehand but the flight host was not ready to give me my meal for no reason. Finally, he gave me a tasteless sandwich after asking multiple times. Even on my Mumbai to Goa flight, the staff was super rude. Either they are not trained at all or they are being underpaid, and hence they take out all the frustration on their passengers. Never flying again on Spicejet for sure.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGoa to Mumbai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline at all costs"

(United Kingdom)

Trip Verified | Mumbai to Varanasi. I tried to buy baggage online leading up to the flight but it would not let me. I then told them at the airport along with screenshots showing my request on Twitter. She was not bothered at all. Charged me full price. Avoid this airline at all costs. There is a reason they're ratings are so low.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Varanasi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"was a lovely flight"

(India)

Not Verified | Kolkata to Delhi. It was a lovely flight, the cabin crew was wonderful and the hospitality was awesome. The food was lovely too. One of the cabin crew was not well but the other members of the crew took over her job and it was great teamwork. Hats off to these lovely staff.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKolkata to Delhi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I am highly disappointed"

(India)

Trip Verified | Bangalore to Hyderabad. It is just so sad that I had to pay extra for discomfort. My flight kept delaying. Technical issue or not will the company take any responsibility for safety at night. Is it even ethical to keep delaying. Issues keep coming but how can you ignore the discomfort it has caused people due to it. Sorry will not help. Do your job the right way. I am highly disappointed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Hyderabad
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"charging for hand luggage"

(Australia)

Not Verified | Dharamshala to Delhi. Spicejet's staff in Dharamshala airport is trying to make some extra money here, charging for hand luggage, when I have brought the same hand luggage on my way from Kolkata via Delhi to Dharamshala without any extra fee.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDharamshala to Delhi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it was my worst journey ever"

(India)

Not Verified | Mumbai to Kanpur. I must say it was my worst journey ever. When I booked my flight the time was 10.45 am and after a week they messages saying that it will be taking off at 1.45 pm. The flight took off after 2.30pm, I dont understand why they don't value time. I must suggest please don't book with SpiceJet. Also for luggage, at the time of booking they dont indicate that you can't take cabin luggage and the day before the flight they circulated a message that no cabin luggage was allowable. If there was an option to give a minus star I would.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Kanpur
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"cannot expect any better"

(India)

Trip Verified | Kolkata to Kochi via Chennai. From ticketing to delivery of Luggage including transfer and very tasty food provided with excellent cabin crew service was excellent. Only issue being maintainability of strict timing which will help if passengers are on a schedule or transfer time to connecting flight is less/short. Rest is top-notch, cannot expect any better.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKolkata to Kochi via Chennai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"courteous crew cabin"

(India)

Trip Verified | Delhi to Mumbai. Perfect service, courteous crew cabin as well as ground. There was a 15 mins delay in flight which was very well informed to the passengers with a message of sorry. The Captain again apologized for the delay. The cabin crew is perfect behaved respects all passengers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the airline staff mislead"

(India)

Not Verified | Delhi to Chennai. Had paid for an exit seat at the time of purchase of the flight. However, at the check-in counter I was made to believe that the seat selected was not an exit but a regular middle seat. The employee at the counter very generously agreed to change it and assign me an aisle seat. Well, it was a rude shock upon boarding to see that my original seat was indeed an exit seat. Why would the airline staff mislead a fare-paying passenger? More surprises. After a 2 hour delay, the flight crew was busy providing sample drinks and indulging in small talk with a group of passengers without any consideration that the rest of the passengers were trying to get some sleep. After all, it was past midnight. I don't think it was too much to ask of the flight crew to service the needy passengers without boring or bothering the rest about their drink choices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no