SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 631 reviews
4/10
3 star Skytrax Rating
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1/10

"Very disappointed"

(India)

Trip Verified | Hyderabad to Jaipur. The cabin crew was not at all helpful. This experience has made us realise not to choose Spicejet again for our trips. Very disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Jaipur
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my last flight with SpiceJet"

(India)

Trip Verified | Delhi to Kolkata. This is probably going to be my last flight at Spice Jet, SG-272 had my worst experience ever, now the flight has been delayed but i have been on delayed flights before this but this takes it to new heights because my flight was to depart at 9:25 but I received notification that it was going to depart at 1:45 pm at 11:15 am which was already 2 hours after the original departure time. All other flights namely indigo were departing at their times normally only spice jet planes somehow didn't take off, thats just so problematic. Then again I received a message on my phone at 1 pm that it was going to take off at 2:30 then finally it took off at 3pm. When we landed the crew were least bothered to know the belt number the luggage is going to be available at, they said it was going to be at belt-8 but it was available at 9 which i found out on enquiring separately, after waiting almost 15-20 minutes at Belt-8 which stopped. It was a horrible spice jet experience, and thats why its probably going to be my last flight with SpiceJet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kolkata
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Cancelled the trip"

(United States)

Not Verified | Delhi to Shirdi. Worst airline. Cancelled the trip from Delhi to Shirdi few minutes before the boarding. No heads up and advanced notice. Spent 1000 Rs on uber not to mention the early morning inconvenience with my family. There is zero accountability and 100% incompetence top to bottom.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Shirdi
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
9/10

"Spicemax was worth it"

(Thailand)

Trip Verified | Bangkok to Delhi. Added Spicemax to our ticket and it was worth it. Had a complimentary Glenfiddich with my free meal. Food was good, if a bit bland. Leg room was good in seat 7E. Staff were pleasant and on the ball. Tiniest toilet I've ever been in, but we don't spend much time there! Highly recommended.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Unprofessional"

(India)

Trip Verified | Unprofessional, every two weeks once I travel to Tirupati from Hyderabad. My tickets were prebooked by company and seat allocated. Once we come to that desk they will change seat and will give their preference seat. Actually mine is 2B, have given 3D ,if we question it’s not confirmed they will say. Its not first time, always.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTirupati to Hyderabad
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"precise, respectful and behaved professionally"

(United Arab Emirates)

Trip Verified | Hyderabad to Kishangarh with SpiceJet. Flight was comfortable. Toilet cleanliness and hygiene is thing to worry about. Inflight attendants were precise, respectful and behaved professionally. SpiceJet primarily struggles with timelines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Kishangarh
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Delayed by 8 hours"

(India)

Trip Verified | Delhi to Bengaluru. Flight Delayed by 8 hours and we were not even provided food or lounge access. First they told that our flight is delayed by an hour and at check in they informed that inter connecting flight will be hard to catch due to delay so we suggest you to take another flight after 8 hours! Despite having a senior citizen as a customer they did not provide lounge and food for the 8 hours delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Bengaluru
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unprofessional and unethical"

(India)

Trip Verified | We are a family of 4 traveling to Shirdi and at the gate, we were told the flight on 19 December has been cancelled due to inclement weather at Shirdi. I checked with the local guys and the weather was fine with 30 C high and clear sky. There were other flights which landed at Shirdi today. Clearly, Spicejet was hiding the real reasons. My travel plan was disrupted completely, and also my hotel and other bookings were lost as well. Very unprofessional and unethical.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Shirdi
Date FlownSeptember 2019
Ground Service 12345
Value For Money 12345
no
1/10

"charged due to overweight bag"

(India)

Trip Verified | Delhi to Bangalore. At the boarding pass counter. the counter staff charged me due to overweight bag due to snack items which I ate even before boarding. Flight was late for hours and in flight environment was very irritating. It may be a cheap flight but at cost of mental peace. Looks like the staff do not want customers to travel again with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bangalore
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"food was very poor"

(India)

Not Verified | New Delhi to Aurangabad. Quality of food was very poor. Food was tasteless and not fresh. Though they have kept the food hot using an oven. Please request improve the quality and quantity of food to justify the price tag.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Aurangabad
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes